We stayed one night on our way back from Cornwall. We booked via late rooms and paid in advance for a standard room. On arrival we were given an executive room which was lovely. We booked dinner at 8pm. We were shown to our table and our order taken. It took about 30 mins for the starter to arrive - as we order bread with oils and vinegar we thought that was a little excessive, although the waitress apologised. After our meal we asked for the bill, after another 10 mins we had to ask again, the bill was brought and we signed it and got ready to leave. Another waitress then shouted us back and asked us to sign the bill (it was a bit chaotic and disorganised) . Breakfast was a lot better organised and went without a hitch. Checkout was a little bit off as well, the reception informed us that we still had to pay for our room, as we paid in advance and had confirmation of this we refused and were given our bill for dinner and breakfast which we paid however note to all there is a service charge added as well which were not aware of before hand. We are unsure why they thought we had not paid but would warn others not to just take their word on this and if need be check your bank as our payment had definitely come off. Thankfully the receptionist did not argue and removed the charge without any further comment. All in all it was a nice stay in a better room than we expected and would consider going again.
- Official Description (provided by the hotel):
- Newly refurbished hotel, with 156 en-suite bedrooms all with air conditioning, wi fi, en-suite. J10 Leisure with pool, sauna, gym and jacuzzi. Large open plan lounge, bar and restaurant all air conditioned and wi fi enabled. Conference facilities for up to 180 delegates. Free car parking. Hotel is located just off Jct.10 M6 just prior to northbound exit. ... more less
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- Also Known As:
- Holiday Inn Walsall M6, Jct.10 West Midlands