A sprawling two floor hotel right beside the M6 at Junction 10 may not sound like too good an intro! But the site has a lot to commend it - it's shielded from some motorway noise by a thick row of trees and shrubs; many of the rooms face away from the road, backing onto lawns and houses; only two floors high so no-one looks down onto heavy interurban traffic; plenty of car parking; frequent buses pass the entrance going to Walsall and Wolverhampton.
The rooms are modern and up-to-date, clean and well presented as always at a Holiday inn. It's just that all was not well. Our room (250) backed onto what looked like the plant for the swimming pool - noisy even with the windows shut and hopeless with them open. No trouble getting moved but that solved my problem not the main issue! No towels in the second room but a call had them brought within a few minutes. Reception staff attitude was a problem - no feeling that we were welcome or that they actually gave a damn!
Giving Priority Club customers a voucher for one drink looks handy - but asking the bar server to serve the pint of beer on offer as two halves was not a good move! At 5.30 pm the bar tables were still stained with dried-on remnants of earlier drink service.
After a very busy breakfast session the buffet was depleted and choice limited by 9.15 am. By then the staff members were clearly tired and getting tea and coffee meant waylaying a waiter because all eye-contact with any customer was actively avoided.
So, in summary, nice place spoilt by poor management and lack of attention to detail.
- Official Description (provided by the hotel):
- Newly refurbished hotel, with 156 en-suite bedrooms all with air conditioning, wi fi, en-suite. J10 Leisure with pool, sauna, gym and jacuzzi. Large open plan lounge, bar and restaurant all air conditioned and wi fi enabled. Conference facilities for up to 180 delegates. Free car parking. Hotel is located just off Jct.10 M6 just prior to northbound exit. ... more less
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- Also Known As:
- Holiday Inn Walsall M6, Jct.10 West Midlands