We dined at this restaurant this evening for my sisters birthday, as a table of 14 we booked the table for 6:30!
Upon arrival we were seated by a very courtesy young man & told we could order drinks from there instead of going to the bar, unfortunately, we were not given this opportunity for a further 15 minutes! At which point a member of our group approached the waiter & requested he take our order!
We then ordered our food & were asked if we would like the children's meals to be brought with our starters, to which we agreed! The starters arrived after a while but the children's meals didn't until we had all finished our starters & asked multiple times for the children's meals!
At this time, none of our party had made a fuss as it was a celebration, but when our mains arrived ( or in my brothers case, didn't arrive) at 8:30 & my fathers steak was tougher than an old boot we had had enough!
My brother, who had still not had his main meal, although we had all nearly finished, approached the manager to advise her of his dissatisfaction & was told to take his seat & his food would be only a couple of minutes more, my brother told her to cancel his meal as he was tired of waiting! He then had a few if my ribs ( which were cold but edible) & was approached by the so called manager, who asked that he accompany her to a quieter part of the restaurant "for a chat"!!! To which my brother advised her that he was eating what little food he had & for her to please leave him alone! The manager then advised him she was doing her best ( rubbish) & walked away!
We then asked for the bill as we had all had enough of the shocking service! The bill had an additional £30 for an unoptional service charge! Which we refused to pay as the service was not worth paying for!
The food was below average, the manager was appalling & the cost was extortionate! The only good thing of the evening was our waiter, Elias!
We will not be dining here again & I feel that the service we received on our special occasion was an absolute disgrace! My sister in law was not once offered a free drink or complimentary dessert! & my brother who had not eaten was not even offered an apology by this woman!
Rude & completely disgraceful!