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“Hilton Honours Weekend”
Review of Hilton Watford

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Hilton Watford
Ranked #7 of 13 Hotels in Watford
Llandudno, United Kingdom
Level 5 Contributor
86 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Hilton Honours Weekend”
Reviewed July 29, 2013

Ideally placed for London visit - only 19 minutes to euston by inexpensive train. Lovely staff, bar and restaurant. Rooms not particularly exceptional but spotless and fine to sleep in. Two slight downsides to this hotel - no airconditioning. There were fans in the rooms but in unusually hot weather they were not quite enough. Second issue was Sunday breakfast. Hotel was clearly at capacity following a wedding so it felt like everyone in the hotel came down at 10.30. The staff worked hard but really struggled to keep up with refreshing the buffet etc. - Maybe number of staff on Sundays should be tailored to bookings. All in all i remain a loyal Hilton guest!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank chrispres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NShears, General Manager at Hilton Watford, responded to this review, July 30, 2013
Thank you for taking the time to write a review our your recent stay at Hilton Watford.

I was pleased to read that you found our location convenient for visiting London. Thank you for the compliment paid to our bar and restaurant team.

Typical of hotels built in the 1970's, this property is not equipped with air conditioning in the bedrooms. On the few hot days a year we have in the UK, this can make the building feel warm. We do endeavour to counter this with a fan in each bedroom and by closing the curtains to keep the sun out.

Breakfast on Sunday catered for our usual numbers, the only difference being that the majority of guests arrived at the restaurant within a narrow timescale. The staffing level was typical of that for a Sunday morning, please accept my apologies that we were not able to provide our usual high standard of service to you.

Thank you for your balanced review and continued loyalty to Hilton Worldwide. We look forward to welcoming you back to Hilton Watford on your next visit to the area.

Yours sincerely

Neil Shears
General Manager
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Traveler tips help you choose the right room.   Room tips (213)
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Morecambe, United Kingdom
Level 5 Contributor
76 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed July 28, 2013

Having only recently stayed in the Hilton Leeds, and Hilton Manchester we found the Watford Hotel in need of some refurbishment. On arrival we were first shown into a standard double room which was quite shabby with marked carpet and wood furnishings well used, marked and scuffed, as we were not happy we were trekked around the hotel to look at two other rooms a junior suite and another standard double room. So it it was an nearly hour later before we settled into this last room was in far better condition and with air con needed as it was very hot while we were there, so be warned not all rooms have air con. The breakfasts were ok, but on both mornings bacon was in short supply as if the catering manager must be rationing it, as we, along with other guests kept waiting for either bacon or fresh eggs.

Room Tip: Ensure room has air con if travelling there in summer,
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mel22Lancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NShears, General Manager at Hilton Watford, responded to this review, July 29, 2013
Thank you for taking the time to write a review of your stay at Hilton Watford. I was sorry to read that not all aspects of stay lived up to your expectations.

You are right in your statement that not all rooms have air conditioning, in fact there are just a few rooms in a part of the building built more recently that have this facility. This does not usually cause issues for our guests, however we have recently been experiencing exceptionally warm waether for this country.

I shared your comments about the availability of hot food items at breakfast with our Head Chef, he has asked me to thank you for your feedback and he will use this when conducting refresher training with his team.

I do hope to have the opportunity of welcoming you back to Hilton Watford on your next visit to the area.

Yours sincerely

Neil Shears
General Manager
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 27, 2013

Thank you for the exceptional customer service we received on a one night stay this week. We were celebrating our wedding anniversary and when the receptionist realised this, she ensured that we were looked after and that our stay was extra special. The staff were extremely friendly and polite - even those who do not work front of house.

Room Tip: We stayed in a Junior suite which was very nice but more suited for business trips.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Triciab07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NShears, General Manager at Hilton Watford, responded to this review, July 29, 2013
Thank you for taking the time to write a review of your recent stay at Hilton Watford.

Congratulations on your wedding anniversary. I was delighted to read that our team looked after you so well and made you feel special. I have shared your kind words with the team, they appreciated your compliments.

I look forward to welcoming back on your next anniversary to Hiton Watford.

Yours sincerely

Neil Shears
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yangon (Rangoon), Myanmar
Level 4 Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 26, 2013

Not one of the top Hiltons but if the price is OK then it is OK. The rooms are comfortable and have a modern feel.

Good breakfast with very friendly staff to kick the day off

Biggest down part of the hotel is that some rooms are a long walk from a lift through several fire doors which can be a bit of a pain with your luggage. Plus the reception is up a number of steps. So if you can not carry your luggage easily then I would avoid this hotel

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NShears, General Manager at Hilton Watford, responded to this review, July 29, 2013
Thank you for taking the time to write a review of your recent stay at Hilton Watford.

I appreciate your balanced review, I was particularly pleased to read that you enjoyed our breakfast offering and that you found the staff to be friendly.

Some of our rooms are quite a distance from reception, however I regularly hear from our guests that these are also some of our quietest rooms.

I do hope to have the opportunity of welcoming you back to Hilton Watford on your next visit to the area.

Yours sincerely

Neil Shears
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level 6 Contributor
119 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed July 26, 2013

Stayed 3 nights during recent heatwave, so perhaps a little unfair to say we found the rooms hot, and needed overnight fans for cooling! However, very enjoyable stay, 15-20 minutes out of north London by car, and 15 min from Euston in the central city, by train from Watford Junction. Has an indoors pool which is heated, and not quite what was wantedd in a heatwave. We will return.

Room Tip: Quite a long walk to some of the rooms!
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Faberge36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NShears, General Manager at Hilton Watford, responded to this review, July 29, 2013
Thank you for taking the time to write a review of your recent stay at Hilton Watford, I was pleased to read that you had an enjoyable stay.

Certainly by UK standards we have been experiencing some very warm weather and I hope you appreciated the fan in your room to help make your stay more comfortable.

Thank you for letting other readers know about the convenience of our location, I am sure they will find this useful.

I look forward to welcoming you back to Hilton Watford on your next visit to the UK.

Yours sincerely

Neil Shears
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 25, 2013

Nice hotel in general is a little dated but its damn clean! The room itself was not dated but modern with a generous bathroom and nice widscreen tv.. the food could do with some improvement as it was quite expensive but thats about all i could say which was even slightly negative... The staff however are quality! what nice people they made you feel at home and could not do more for you wow is all i can say there you chose the right people for the job i still remember their names over a month later .. that goes to show how nice they were HI ESME and Jamie especially :) breakfast was a treat with these two serving us... get your food to the same standard as your staff and it will be one of the best hotels in the UK.

Room Tip: its a big hotel so you will or should have a lot of choice
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DebbieP1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NShears, General Manager at Hilton Watford, responded to this review, July 29, 2013
Thank you for taking the time to write a review of your recent stay at Hilton Watford. It has been a real pleasure to share your review with the whole team.

Our Head Housekeeper truly appreciated your acknowledgement of the hard work her team carry out to keep the hotel clean. Thank you for your recognition of Esme and Jaime, your kind words really brought an extra big smile to their faces.

I have noted your comments about the food quality and our Head Chef is keen to make improvements to match the service of our team.

We look forward to welcoming you back to Hilton Watford on your next visit to the area.

Yours sincerely

Neil Shears
General Manager
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Tewkesbury, United Kingdom
2 reviews
Reviewed July 25, 2013

This hotel is not Hilton luxury - it is Hilton practical because of its location. The restaurant is pretentious and the wine is grossly over priced. I can accept Tesco X2 but Tesco x4 is exorbitant. Most of the staff try their hardest to please, but the bar and dinner staff are too brash - they think they know what I want better than I do

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kenneth D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NShears, General Manager at Hilton Watford, responded to this review, July 29, 2013
Thank you for taking the time to write a review of your recent stay at Hilton Watford. I am disappointed that you did not enjoy your stay on this ocassion.

I can empathise that you preferred our carvery style restaurant. Having spoken to a large number of guests, the overwhelming majority prefer the a la carte service that was introduced three years ago. We do regularly benchmark our prices against local competitors to ensure we continue to offer value for money.

I have shared your comment about the brashness of the bar and dinner staff with the appropriate Head of Department who has assured me that the issue will be addressed.

I look forward to welcoming you back to Hilton Watford when I trust your stay will be a more enjoyable one.

Yours sincerely

Neil Shears
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Watford

Property: Hilton Watford
Address: Elton Way, Watford WD25 8HA, England
Phone Number:
Location: United Kingdom > England > Hertfordshire > Watford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 13 Hotels in Watford
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Watford 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Hilton Watford Hotel Watford
Hilton International Watford
Watford Hilton International

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