We've eaten here many times over the years and we've always found the food to be pretty good. On the odd occasion that there has been a problem it's been put right without fuss. Similarly, when we considered a bottle of wine to be substandard, it was exchanged promptly and with good grace.
The staff are very pleasant. They work hard but are observant and attentive. Most of them are foreign but they all have a good command of English.
The restaurant itself is a bit boomy and can be loud when it's busy. Some people don't seem able to have a conversation over a table unless they bellow, which is irritating. The best tables are the circular ones either side of the door - one is a little screened from the hubbub and can also watch the "beautiful people" parading up and down the High Street. Is it me or do a great many people seem not to possess a mirror with which to inspect themselves before they leave the house?
Our bill is always a little more than I expect. It's probably because I drink too much, but be aware that a service charge is added before the bill arrives. The writing is always indecipherable so one really has to look carefully.
The Gent's toilet isn't too pleasant. It could certainly do with a hefty refurb, starting with a decent hand drier. I've never been to the Ladies' but I'm told that it's "functional".
There are tables and chairs outside in warmer weather, which can be nice, but one needs to position oneself carefully in relation to the inevitable smokers. Check the prevailing wind.
All in all, this isn't a bad place to go for a bite to eat. It's friendly, has a reasonable menu and an adequate wine-list. It doesn't set out to be haute cuisine and if one accepts this then one will have an enjoyable visit.
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