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“Hotel review” 3 of 5 bubbles
Review of Mercure Dartford Brands Hatch Hotel & Spa

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Mercure Dartford Brands Hatch Hotel & Spa
Ranked #5 of 7 Hotels in Dartford
Leighton Buzzard
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Hotel review”
3 of 5 bubbles Reviewed November 23, 2013 via mobile

Very average. The staff were very friendly especially in restaurant, but the food was uninspiring. There wasn't even any fruit in juice for breakfast and the evening meal was only OK. The cheese, leek and potato pasty was just a bland paste inside and the dessert came without the promised clotted cream. The bedroom had no air con and the bed very hard. Better value for money to be had.

Stayed November 2013, traveled on business
Helpful?
Thank Jaanbec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonBarkerGM, General Manager at Mercure Dartford Brands Hatch Hotel & Spa, responded to this review, November 25, 2013
Dear Jaanbec - Thank you for taking the time and trouble to share your feedback with us following your recent stay with us. Please contact me at the hotel so that we can atone for the issues which you unfortunately experienced. We have clearly let ourselves down and need to rectify that.
I look forward to hearing from you.

With best wishes
Simon Barker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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623 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
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English first
Leigh-on Sea, United Kingdom
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed November 21, 2013

Myself and my daughters stayed here for a birthday treat. We were given an enormous disabled room (not required) as we wanted a room that slept 3. This had a wet room disabled bathroom which was also huge but unfortunately when we used the shower the water did not drain quickly resulting in the bathroom being flooded and a potential slipping accident for anyone using the bathroom after. All staff were courteous and very helpful and food in the restaurant for breakfast and dinner was great. We used the spa on the Saturday and were quite impressed as the pool area we virtually had to ourselves all afternoon.

  • Stayed November 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dawn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonBarkerGM, General Manager at Mercure Dartford Brands Hatch Hotel & Spa, responded to this review, November 25, 2013
Dear Dawn R - Thank you for taking the trouble to provide feedback on your recent stay with us. I will have the maintenance team take a look at the wet floor in the room that you stayed in. I do apologise if this marred your stay. I shall take great pleasure in sharing your very positive comments of the team with them and hope we can be of service to you again in the very near future.

With best wishes
Simon Barker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wrexham
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed November 20, 2013

Stayed here on business recently, check-in was excellent as always. Room was nicely finished although bathroom was very dated...not 4 star. Sports bar was very poor, tables full of dirty plates and glasses...had ask for staff to remove so we could be seated. They had been there over an hour..then they were almost happy to place our order on to a dirty table. When you compare to the attention to detail the breakfast staff give to service and availability of food I a can only compare it as 5 star breakfast very poor McDonalds dinner service.. although the quality of their meal was very good. Just needs Management's intervention and it could be fantastic. Please sort it, as I love stopping here.

  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Francis1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonBarkerGM, General Manager at Mercure Dartford Brands Hatch Hotel & Spa, responded to this review, November 25, 2013
Dear Francis1969 - Thank you for your recent review following on from your stay with us. I am deeply sorry about the tables in the Racing Bar. Clearly our team have let themselves down here. Thank you for noting the breakfast service - perhaps a little cross training is in order!
Rest assured we will speak to the bar team immediately to rectify this.
Thank you again for your feedback and we look forward to welcoming you back.

With very best wishes
Simon Barker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed November 16, 2013 via mobile

Racing at the circuit we stayed for 1 night, hotel was excellent clean tidy and good staff as you would generally expect from a Thistle. Food was excellent - can recommend the pizza. All in all a great stay.

Stayed November 2013, traveled with friends
Helpful?
Thank Moc1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonBarkerGM, General Manager at Mercure Dartford Brands Hatch Hotel & Spa, responded to this review, November 17, 2013
Dear Moc1970 - Thank you for your wonderful review. I shall take great pleasure in sharing this with the team. We look forward to welcoming you back in the very near future.
With best wishes
Simon Barker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greatstone, United Kingdom
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed November 10, 2013

great venue overlooking one of the premier race tracks in Britain the hotel is modern, clean, good food, very friendly staff, all in all a great time had by all, we had a masonic ladies night, we will be going again later in the year, we enjoyed it so much

  • Stayed December 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ted c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonBarkerGM, General Manager at Mercure Dartford Brands Hatch Hotel & Spa, responded to this review, November 11, 2013
Dear ted c - Congratulations on being our 300th reviewer! And what a review it is ted c. The team will be absolutely delighted with your comments and we cannot wait for you to return later on in the year.
Thank you.

With best wishes
Simon Barker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed November 2, 2013

We stayed one night getting out from London before to leave UK with the ferry. The location is perfect, near the motorway but extremly quiet. As we arrived, they proposed us 2 rooms which we could visit before choosing. They have a very nice restaurant, spa and fitness center. We had a very large room, very comfortable for 1 adults and 2 children. The staff was very friendly. Good quality for the price.

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mauri230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonBarkerGM, General Manager at Mercure Dartford Brands Hatch Hotel & Spa, responded to this review, November 5, 2013
Dear mauri230 - Thank you for your review following your stay with us recently. I shall take great pleasure in sharing your comments with the team. They will be delighted. Thank you.
I hope that we will be able to be of service to you again in the very near future.

With best wishes
Simon Barker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sittingbourne, United Kingdom
2 reviews
5 of 5 bubbles Reviewed November 2, 2013

Myself and my husband stayed here for the night as a package for 'the comedy night'. The room we stayed in was very clean and had all the amenities needed. The evening meal and breakfast was faultless. The staff are very friendly and polite. Would definently stay again. Great value for money..

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank austins183
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonBarkerGM, General Manager at Mercure Dartford Brands Hatch Hotel & Spa, responded to this review, November 5, 2013
Dear austins183 - Thank you for such a wonderful review. The Comedy Clubs are very popular at the hotel and I am delighted that you found your experience so exceptional that you were able to share it with us. Thank you.
I hope that you will return to watch another one of the shows in 2014.

With best wishes
Simon Barker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Dartford Brands Hatch Hotel & Spa

Property: Mercure Dartford Brands Hatch Hotel & Spa
Address: Brands Hatch Rd | West Kingsdown, Dartford DA3 8PE, England (Formerly Mercure Dartford Brands Hatch Hotel)
Location: United Kingdom > England > Kent > Dartford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Dartford
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Dartford Brands Hatch Hotel & Spa 4*
Number of rooms: 121
Official Description (provided by the hotel):
The Mercure Dartford Brands Hatch Hotel, part of Accor Hotels, is surrounded by beautiful Kent countryside, yet easily accessible from central London, and just minutes from the M25. Located alongside the legendary motor-racing circuit, The Brands Hatch Hotel is the ideal choice if you're attending a motorsport event, and perfectly placed for visiting Kent's superb countryside, castles, major retail parks and other attractions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Priceline, Travelocity, Agoda and ACCOR so you can book your Mercure Dartford Brands Hatch Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Thistle Brands Hatch Dartford
Brands Hatch Hotel
Thistle Brands Hatch Hotel Dartford
Mercure Dartford Brands Hatch Hotel & Spa Kent

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