First impressions always count and my partner and I were very impressed. Driving into the hotel was lovely the main building looked lovely from the outside and the gardens were very well kept. Our check-in was simple and very easy, unfortunately I cannot remember the name of the gentleman on reception, he was very kind and welcoming and also glad to help in any way he could. We were escorted to our room and our luggage was carried for us, he then showed us through to our room and took the pleasure to turn all our lights on and explained all we needed to know. This was a very nice touch to the beginning of our stay. My only fault is that I had specifically requested for the bill not to be disclosed in front of my partner - which it frustratingly was right at the beginning.
Our room was delightful. My partner especially was impressed with the warm, homely classical décor instead of the cold, boring modern contemporary interior we are used to with hotels. The bathroom was wonderful we were astonished by the size. The Roll top bath was completely fabulous we adored this beautiful feature. We were also very happy with all the available amenities the room offered i.e.. TV, Dvd player, Ipod dock. Also the Complimentary water! My only fault would be the shower seemed a bit dated and could do with a revamp to make it in touch with the rest of the room.
We headed to the Utopia Spa before dinner as we assumed it would be quiet at this time, which it was we basically had the Spa to ourselves which was of course was great! We were greeted by a lovely young girl who again was very welcoming and happy to help (again terrible with names) The spa was delightful and again we were very impressed! Hopefully next time we will get the pleasure of actually having a treatment!
We decided to eat in RG's Restaurant. The service was great and I feel ashamed to again not to have taken note of our host's name as he gave us the most fabulous service, nothing seemed of too much trouble. The food was of good quality I myself had the Duck and my partner had the Mixed grill. I would say that the portions were seemingly quite small however, they were delicious and we enjoyed it very much so. Our dining experience did take a small downhill turn. As the night slowly went on we seemed to be left to ourselves and we didn’t see a member of staff for at least 15 minutes at one point. Then when we did see a waiter/host he was running around and gushing with sweat - highly off putting. A couple sat next to us had enjoyed there meal and the 'sweaty' waiter brought them over a lovely looking desert with a special message written on the plate in chocolate 'Happy Anniversary' it was very sweet and a kind gesture that the kitchen had taken the time out to give the couple next to us something extra to make their meal that little it more special. I wondered too if myself and my partner would get the same as we too were celebrating our Anniversary. We didn’t which was unfortunate and a little disappointing as I think my partner had seen this and was then expecting the same. I didn’t mention this to our host as it was slightly embarrassing to ask 'do we get the Happy Anniversary sweet too' and also isn't so much a surprise when having to ask for it. We then had to wait a little more time until we were able to leave as we were not sure if we had to sign anything to the room or pay separately, there was no member of staff around. We eventually found our host and left the restaurant.
We had a delightful nights sleep and the bed was to die for so soft and comfortable!
In the morning we awoke for breakfast headed down to the restaurant. We were greeted by a very stroppy miserable guest, who we couldn’t help but laugh at as its so irritating to watch people be so negative towards people who are there to help you. We felt sorry for whoever would have had to deal with her. Anyway, we felt the breakfast service was unfortunately slightly understaffed and quite slow. We wanted to have our breakfast and go back up to the room in order to make the most of it! By the time we got to order our breakfast the table next to us had already ordered and received their breakfast and they had sat down at the same time as us. We again felt that the portion was small for a traditional breakfast 1 item of each is inadequate for the amount paid for the rooms. Having said that it was delicious!
To conclude, we were very happy with our stay and we will certainly be back again. I would like to say that your staff are a wonderful asset to the hotel. Everyone made us feel completely welcome and there was always a smile upon their faces. A smile goes a long way. Nothing was of too much trouble for anyone. The hotel was lovely a simple delight a truly hidden treasure. I will of course be recommending this wonderful place to all I know.
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- Also Known As:
- Rowhill Grange Hotel & Utopia Dartford
- Rowhill Grange Hotel And Utopia Spa
- Rowhill Grange Hotel & Utopia Spa Dartford, Kent