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Holiday Inn Express London - Dartford
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Reviews (668)
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All reviewshousing estatehi expressfree breakfastbeansbrands hatchthe air conditioningthe sofa bedwalk in showerbluewater shopping centrecar parkwould stay againbudget hotelstayed here for one nightplenty of parkinggood nights sleepmember of stafffollowing morning
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Reviewed March 17, 2013

On arrival we were checked in quickly and efficiently and given all the information we required for our stay (15thmarch/17thmarch). All the staff were friendly, pleasant, polite and nothing was too much. On my first long distance drive and stay i required somewhere that prided them selves with customer service and as my brother Matthew works in the Holiday Inn Express - Liverpool Airport i was eager to see if everything he portrays was true as he always comes home and i see that he has worked hard but enjoyed the high level of customer service - this was portrayed as i expected and i give the staff 10/10. From arranging taxis, to giving information about local places to dine, informing us about take-aways delivered to hotel, staff behind the bar/reception always looking smart, friendly and welcoming.
The room was clean, modern and spacious (134)
Breakfast - there was a vast range of food available hot and cold and wide range of refreshments (i personally liked the take-away paper cups for hot drinks)
Location - i choose this hotel as the purpose of our trip was to watch Derren Brown at the theater and to use the train station for a trip into London the following day. Well located and taxi's were not to expensive and were helpful with tourist information.
Overall i would defiantly stay here again if i was in the area.
Great weekend made better with the help of the staff at the Holiday Inn Express
(maybe if you could put photographs with employee's names underneath on the website travelers could point out individual's whom showed outstanding customer service so they can be recognized and praised.

  • Stayed: March 2013, traveled as a couple
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1  Thank MerseysideAbbie1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony G, General Manager at Holiday Inn Express London - Dartford, responded to this reviewResponded March 26, 2013

Dear valued customer,

Thank you for taking the time to leave a review about your stay with us. I am really pleased that you enjoyed your time with us.
We do offer modern, spacious rooms with all the facilities that you would expect within the rooms.
We pride ourselves on excellent customer service. Our team is passionate about service and we try to deliver the best service all of the time.

Once again thank you for leaving a review about your stay and I am pleased that we lived up the the reputation that your brother had set for us.

Kind regards
Anthony Greenidge
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2013

My daughter and I stayed at this hotel on 2nd March 2014 for one night, so that we were close to Blue water shopping centre the next morning to attend a book signing by the lovely David Essex. We were worried we would not find the hotel and end up going through the tunnel from some of the reviews we read, but we found it very easily. It was very busy when we booked in and only two staff to deal with that food and drink orders and delivering the food. But they were lovely and very helpful. Our room was on the ground floor and designed for disabled users. Apparantly this was the only room available when I booked. It was very clean and had everything we could require. We could not get the heating to work but the staff did it for us. The wet room bathroom was excellent the shower very powerful. We ate in the restauarant and the food was good although we had a bit of a wait as there was only one lad serving. We had breakfast which was included in the price which was plentiful hot and very nice. The beds were comfotable and a good nights sleep was had.
The staff answered all my questions and there is a bus that goes from the hotel to Blue water if required.
All in all I would stay there again if I was in the area.
One thing I would say which is just nit picking really. Why no bacon????

  • Stayed: March 2013, traveled with family
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Thank anolegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony G, General Manager at Holiday Inn Express London - Dartford, responded to this reviewResponded March 19, 2013

Dear valued customer,

Firstly I hope that you enjoyed the book signing of David Essex. Secondly thank you for choosing to stay at the Holiday Inn Express London Dartford. We are ideally located to visit both Bluewater and Lakeside shopping centre's which are both roughly 10 minutes away from us.
I am pleased to read that you found our rooms comfortable and that you had an good nights sleep.
We do offer great value for money with our clean, modern rooms and complementary breakfast for all guests.

Once again thank for choosing to stay with and for leaving a review about your stay.
We look forward to welcoming you to the Holiday Inn Express London Dartford again soon.

Kind regards
Anthony Greenidge
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2013

I have stayed here twice, once for business and once for pleasure and it is a smart, modern, clean hotel. The rooms are well furnished and very clean and I have had a good nights sleep on both occasions.

The staff at reception are friendly and helpful. We came down late for the buffet breakfast when It was almost over and had to ask for some more hot food to be put out but they did this for us with no complaints.

Lots of free car parking spaces.

A good hotel for business stopovers. Would definitely stay again.

  • Stayed: February 2013, traveled on business
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1  Thank Twirlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony G, General Manager at Holiday Inn Express London - Dartford, responded to this reviewResponded March 19, 2013

Dear valued customer,

Thank you for taking the time to leave a review about your recent stay with us.
I am really pleased to read that you enjoyed your stay with us.
We are ideally located at junction 1A of the M25 and have great motorway links to Essex, London and Kent.
We do pride ourselves on great customer service and the team and I work really hard at ensuring that all of our customers receive the best service all of the time.

Once again thank you for taking the time to leave a review about your recent stay at the Holiday Inn Express London Dartford and we look forward to welcoming you again soon.

Kind regards
Anthony Greenidge
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2013

We stayed overnight last week while attending a family event. Good service, friendly and helpful staff, nice clean rooms with plenty of space and a good variety of food at breakfast. We ate at the Beefeater, which is walking distance from the hotel, after a very friendly young man came from behind the reception and showed us how to get there - highly recommended - thank you

  • Stayed: February 2013, traveled with family
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Thank sah841773
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony G, General Manager at Holiday Inn Express London - Dartford, responded to this reviewResponded March 13, 2013

Dear valued customer,

Thank you for recently staying with and for also takig the time to review your stay.
We do pride ourselves on the clean, modern and fresh rooms that we have here at the Holiday Inn Express London Dartford.
The team and I work really hard at ensuring that all of our customers get great service all of the time.
We offer evening meals here at the hotel and wer serve daily between 17:30pm and 21:30pm with an array of home from home type food. The next time that you stay with us try out our new menu.

Once again thank you for reviewing your stay with us and we look forward to seeing you at the hotel again soon.

Kind regards
Anthony Greenidge
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2013

the rooms are a good size and although close to the bridge i did not get disturbed by the noise and would recomend this hotel for a good nights rest and all the staf was very helpfull , the breakfast was good although bacon would have been a nice option,the menue for the evening food was good and not over priced, so over all i would recomend this hotel from a traveler that stays in hotels at least once a week.

  • Stayed: February 2013, traveled on business
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Thank allanuknewnton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony G, General Manager at Holiday Inn Express London - Dartford, responded to this reviewResponded March 13, 2013

Dear valued customer,

Thank you for taking the time to leave a review about your recent stay with us.
I am really pleased to read that you enjoyed the time you spent with us.
We do offer very competive rates for the area and we also have a fantastic menu in the evenings, this with the added extra of complementary breakfast makes us in my eyes excellent value for money.

Once again thank you for taking the time to leave a review and we look forward to welcoming you to the Holiday Inn Express London Dartford again soon.

Kind regards
Anthony Greenidge
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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