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“Delivered good night's sleep” 4 of 5 bubbles
Review of Premier Inn Maidstone (Sandling) Hotel

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Premier Inn Maidstone (Sandling) Hotel
Ranked #3 of 15 Hotels in Maidstone
Certificate of Excellence
Birmingham, United Kingdom
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Delivered good night's sleep”
4 of 5 bubbles Reviewed March 3, 2010

Spending most of my time travelling a Premier Inn hotel room has begun to feel like my second home. This hotel met my expectations in terms of cleanliness, decor, helpful staff, and the location is certainly the best I have seen. The only downfall was the noise that I could hear from the surrounding rooms and the corridor which I've not had a problem with elsewhere. The Malta Inn next door was a bit of a mixed bag. They were undergoing renovations at the time I was there, of which I was warned and apologies were given, so I will not comment on the decor or noise levels. I was very disappointed with the potato skins the first night which were simultaneously soggy while the cheese was dry, probably the worst I have had, but in contrast the creamy pesto chicken pasta was probably the best I have had, with the chicken cooked to perfection and the balance of ingredients just right. The second night I had nachos and chilli con carne, both of which were standard pub food, fine but nothing to write home about. Overall the experience was perfectly acceptable, but with the exception of the location I would say the Premier Inn at Allington up the road edges it.

  • Stayed March 2010, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Laura H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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362 reviews from our community

Traveler rating
    193
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    24
    17
    7
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
English first
sotland
1 review
2 of 5 bubbles Reviewed January 25, 2010

We arrived very late on the first night, it was great to arrive and have a good nights sleep.
Unfortunately the next morning we got up to have our showers but the extractor fan system started filling our room with smoke, so obviously people were smoking in a room beside us, therefore we complained on our way out for breakfast as myself and my son both have asthma, the staff were very sympathetic but no one got back to us and told us what was done about it ,if anything. Also on the way out there were work men everywhere and a very very strong smell of paint not only did it play havoc with my asthma but i had a sore head with the paint fumes the whole stay. Breakfast was lovely just what we needed after a 12 hour car journey the previous day.
The second night we hardly got any sleep because of the noise coming from the room above and people coming in the front door at all hours. On the third evening we ate at the beefeater restaurant next door but i became very sick just a few hours later and in the morning i told reception that i got food poisoning from the restaurant and that i had been up all night being sick, again nothing was done and i recieved no correspondance from the restaurant what so ever. Therefore after three nights staying there we decided to give the fourth night a miss and travel home early, I asked for a refund for the fourth night as the stay had been a complete nightmare and i was refused the refund. All in all i was completely disgusted with the way we were treated and very dissapointed with our stay.

  • Stayed January 2010, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank angelabain24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier_Inn, Online Guest Relations at Premier Inn Maidstone (Sandling) Hotel, responded to this review, January 27, 2010
Thank you for your review. At Premier Inn our main objective remains to deliver a high level of customer service in all our establishments. We apologise that the our hotel and restaurant did not meet your expectations. Your comments have been noted and will be duly investigated by both Head Office and the Management Team at our Maidstone Sandling hotel. Please be assured at Premier Inn we take the service provided to all our guests very seriously and your feedback will be duly followed up. Once again thank you for taking the time to review your stay we do hope that we can welcome you back to Premier Inn in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed September 29, 2009

Premier Inn's claim to give a good nights sleep at a reasonable cost and this particular one certainly does. I have stayed in many premier inn but the location here is beautiful it is right by the river. We had beautiful weather so we sat and watched the water birds and boats. Lovely walk along the tow path to Maidstone. The restaurant next door serves good food.
Hotel is more than adequate it is clean and well run with friendly staff. Will be returning very soon.

  • Stayed September 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sheryl27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier_Inn, Online Guest Relations at Premier Inn Maidstone (Sandling) Hotel, responded to this review, October 5, 2009
Thanks for your positive review of our hotel. We are very pleased that you enjoyed your stay and found the location so enjoyable. It is good to know that our hotel, restaurant and helpfu,l friendly staff all added to your comfortable stay. We look forward to welcoming you back to Premier Inn in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed September 6, 2009

Having stayed at many Hotels around the Maidstone this hotel is pretty much average.
The rooms are clean and tidy although looks outdated. The bathroom could do with a refit and deep clean however being that the whole hotel has not been renovated to the new Premier Inn standard it’s a clean bed for the night.
The restaurant next door sells a wide range of food however the lunch menu is very limited. Evening gets very very busy and it’s always best to book.
In short the hotel is clean and tidy however I prefer the Village or the new rooms at Premier inn, Allington.

  • Stayed August 2009, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank junk4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier_Inn, Guest Relations Advisor at Premier Inn Maidstone (Sandling) Hotel, responded to this review, September 16, 2009
Thanks for your feedback. At Premier Inn we endeavour to offer the best value quality stay. All feedback both positive and negative is investigated and acted upon to ensure we are offering our customers the best possible service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Maidstone (Sandling) Hotel

Property: Premier Inn Maidstone (Sandling) Hotel
Address: Allington Lock | Sandling, Maidstone ME14 3AS, England
Location: United Kingdom > England > Kent > Maidstone
Amenities:
Restaurant Wheelchair access
Hotel Style:
#2 Romantic Hotel in Maidstone
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Maidstone (Sandling) Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
An idyllic riverside location with an outdoor beer garden, just a few miles from Maidstone ... more   less 
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Also Known As:
Premier Inn Maidstone (Sandling) Hotel Maidstone
Premier Inn Maidstone (Sandling) Hotel Kent

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