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“Friendly service, decent room”

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Premier Inn Maidstone (Leybourne) Hotel
Ranked #11 of 14 Hotels in Maidstone
Level 6 Contributor
139 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Friendly service, decent room”
Reviewed July 15, 2012 via mobile

A one night business trip. Extremely friendly and helpful reception staff. Large room - a little tired in places but fine all the same. Extensive evening menu and good breakfast at adjoining pub.

Stayed June 2012, traveled on business
Helpful?
Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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232 reviews from our community

Traveler rating
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    41
    22
    14
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Northampton, United Kingdom
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 9, 2012

Premier Inn was fully acceptable. Welcoming staff, helpful and informative of the facilities. Brewers Fayre Pub next door was quite the opposite. No welcome, find yourself a table order Food and Drink at Bar.
My drink was meant to be brought to my table but hadn't arrived by time my Starter did. 25 minute wait for my main course, Mixed Grill. I didn't realise that Mixed meant parts were cooked and well prepared and others were not..............
Value for money...............not................a very poor experience and never to be repeated

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GORDON R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Social Media at Premier Inn Maidstone (Leybourne) Hotel, responded to this review, July 11, 2012
Thank you for taking the time to review your stay with us.

We really appreciate your feedback very much as this enables us to improve standards and provide guests with the best possible service and a comfortable stay.

Please be assured that we take all feedback seriously, and the issues raised will be fully investigated. We hope to welcome you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 9, 2012

First class room, very good breakfast, safe parking at back of lodge, just generally all they say!

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shugo3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 7, 2012

very pleasant stay. would definitely recommend to all. maybe take some extra tea and coffee as limited in room. but all in all very good.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mrs_raven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 5 Contributor
54 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 1, 2012

Stayed at this inn due to a transfer because of a gas leak. Room was great, large bed and sofa bed. It was very clean and comfortable with a good bathroom with full size bath and shower over with very hot water!!!
Adjacent Brewers Fayre has various all you can buffet nights as well as a good meal selection.
All staff in both hotel and restaurant were very friendly and helpful!!

Room Tip: Rooms at the back and further away from the reception/restaurant are quieter. The restaurant gets v...
See more room tips
  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thefonz50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset, United Kingdom
Level 6 Contributor
99 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed April 18, 2012

Usual clean basic Premier Inn, at least you know what to expect. Quiet location within 1/2 mile of the motorway junction. Hotel staff very effecient and polite. Downside.......Premier Inn need to look at their food resources, recent stays at different locations have been let down by adjacent pubs/resturaunts, this Brewers Fayre was no exception. Frozen food heated up! Sent back my main course twice it was cold and rubbery in the end I ordered a different meal. Portions small....lacking in both quality and quantity. Bar drinks were very expensive, hence why they have a happy hour (ok if you are there between 17.30-18.30) If I stay again will have to look around for alternative resturaunt.

Room Tip: All rooms seem to be located ok regarding noise. Would always go for a first floor room.
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  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zazazaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wirral, uk
Level 5 Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed March 22, 2012

very clean, comfortable bed.....only down side was the brewers fayre restaurant next door, food was awful.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BERRY-FAMILY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Maidstone (Leybourne) Hotel

Property: Premier Inn Maidstone (Leybourne) Hotel
Address: Castle Way | Leybourne - West Malling, Maidstone ME19 5TR, England
Location: United Kingdom > England > Kent > Maidstone
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #11 of 14 Hotels in Maidstone
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Maidstone (Leybourne) Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
A quiet spot in rural Leybourne, just one mile from the historic market town of West Malling ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Maidstone (Leybourne) Hotel Kent

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