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“Fantastic food but terrible service”

Big Ben's Fish & Grill
Ranked #204 of 311 Restaurants in Maidstone
Price range: $7 - $13
Cuisines: British, Fast Food
More restaurant details
Restaurant details
Dining options: Dinner, Lunch, Late Night, Delivery, Takeout
Description: Open all Easter!
kent
Level Contributor
7 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Fantastic food but terrible service”
Reviewed April 18, 2013

The waiting time in this is place is disgusting even when your the only one in there. So the next time we decided to get a take away we rung the order through first they asked us how long we would be so we said 1/2 hour that gives them plenty of time to cook it, they said yes that's fine see you in 1/2 hour, we turn up exactly 1/2 hour later and they haven't even started cooking yet!! Are you having a laugh when we asked why it wasn't ready they said we cook from fresh, and that they wait until you turn up then they start cooking it, we had to waits further 25 mins. So why advertise that you can collect when they don't start cooking it until you get there!! What is the point!! I can see them not lasting much longer if they treat there customers like this.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank ralph10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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88 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“It's a waiting game”
Reviewed April 14, 2013

It takes far too long to wait for your order to be cooked and wrapped up. It's not like they're short staffed - just highly inefficient and NEVER apologise for making you wait. The food tastes great except maybe the pies. I've been here a few times now and I think the food quality is great but having to wait so long puts me off returning anytime soon unless I have an evening to waste

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Radiad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maidstone, United Kingdom
Level Contributor
50 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
“Don't go here if you want Customer Service”
Reviewed April 3, 2013

This company claim to do things differently. They definitely do that. They have no concept of customer service.

If you want to routinely wait for 25 - 30 minutes then this is the place. Oh and by the way don't ever question why it takes so long, if you're lucky you'll get excuses like we only cook to order. If not you will get a tirade of abusive language with words so blue that I cannot repeat them here.

Having used this place regularly since it opened, you would think that I would be recognised as a regular, but sadly no. They don't do that here, you're just a number on the order slip!!!

In the last few weeks I have encountered other disgruntled customers who have decided to vote with their feet. I am joining them and going back to my old shop, where I get greeted with a smile, some light banter and if I place a large order, a free bottle of large coke. Thats what I can customer service.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank SmedleyBean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“Terrific value and quality”
Reviewed April 2, 2013

Traditional fish and chips
With a burger to die for
Do a peri fish bit
They were selling hundreds
Must try next time

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Sanndy123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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