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“Our worst stay anywhere in 30 years.”

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The Townhouse Hotel
Ranked #10 of 15 Hotels in Maidstone
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Our worst stay anywhere in 30 years.”
Reviewed June 16, 2013 via mobile

We booked here on the strength of the reviews on this site two months in advance. We paid for a king size bed and were given a double. Dinner in the dining room was served by people who behaved like Basil and Sybil Fawlty. There was one other couple in the dining room. We arrived a few minutes before our reservation but were told to wait in the lobby - and we're left there for a quarter of an hour. Once seated the three course set menu took two hours and 40 minutes to complete. The wait between courses was not less than half an hour. When I offered a credit card for meal payment I was told it could not be processed for two days as the hotel's credit card terminal was not working. The
email receipt promised has not been sent to me. However the breakfast was good and the young person who organized that and our checkout was all efficiency. She seemed to be running the place single-handed....

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Coenwulf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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196 reviews from our community

Traveler rating
    87
    58
    29
    12
    10
See reviews for
27
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Pattaya, Thailand
Level Contributor
171 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed June 6, 2013

Only stayed one night in a family room which was excellent. Comfortable beds with good pillows. The only problem was no internet in the room, only the lounge bar & restaurant. The real bonus was the restaurant, very good food & service.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David-Herd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire, United Kingdom
Level Contributor
48 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 29, 2013

We were staying in the hotel, not using it as a restaurant. The room was very tastefully decorated and clean. We were in room 6 which had a east facing bathroom with no blind. In the morning as the sun was very bright we found the glare uncomfortable, and found ourselves squinting to use the bathroom facilities. The room and bathroom were of a generous size, with tea making facilities and complimentory biscuit snacks. The staff were friendly and helpful. We chose not to have breakfast, as we were informed it was an extra £10 each per day, and previous reviews suggested it was not worth it. The hotel does not have its own car parking, the arrangement it has with the nearby shopping centre was ok for us, as they weather was fine, however if the weather was poor it would be a bit of a bind having to walk several minutes with luggage etc in the rain !! Overall I would still recommend the hotel, but people should take heed of the problems that restrictions parking could create

Helpful?
Thank cancope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exeter, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 25, 2013

We stayed one night with our two children in the family room. The staff were very welcoming and helpful. The room was tastefully decorated and warm and comfortable. We had an easy night's stay and good breakfast in the morning. Definitely recommend this hotel.

Stayed May 2013, traveled with family
Helpful?
1 Thank Jenny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giggleswick/Yorkshire Dales
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 6, 2013

Looking for a hotel in Maidstone we just happened to come across th Townhouse Hotel, nearly booked the Hilton but so glad we didn't. If you want something a little different from the big chains this is the place to go. A very warm welcome from Adam when we arrived, a really nice quiet lovely furnished room, very clean and lovely decorated, please just put a hook on bathroom door and maybe a small shelf for toiletries in bathroom-apart from that wonderful place breakfast 1st class and served at the table you could tell they cooked it fresh for you! We also had dinner one night in the bistro, which was really nice nothing to complain about everything we ordered was fresh and delicous clean plates. Nice touch is the small wine bar with reasonable priced wine, we took what was left after we had a glass to finish off in our room, this was no problem in fact everything at the Townhouse was no problem. We will certainly return again. Really great to have such good service.

Room Tip: By the standard of the room we were given and looking at the pictures online i think they all look r...
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yorkshirecouple50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leigh on sea
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 18, 2013

We wanted to go somewhere different so off we went to Maidstone Kent. There is a nice selection of shops and bar's and it is s lovely walk down to the river. The hotel staff were very friendly, We would go again .

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrsdoo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviewed January 9, 2013

My fiance and I spent the weekend in Maidstone and had booked into another hotel, due to overbooking we were sent down to the King Street Hotel (apparently the townhouse hotel now)

We were lucky! Much nicer staff, much nicer rooms and the food was fantastic!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rusty A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Townhouse Hotel

Property: The Townhouse Hotel
Address: 74 King Street, Maidstone ME14 1BH, England (Formerly King Street Hotel)
Location: United Kingdom > England > Kent > Maidstone
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#6 Business Hotel in Maidstone
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Townhouse Hotel 2*
Number of rooms: 17
Official Description (provided by the hotel):
The Townhouse Hotel located in the heart of Maidstone town centre was built in 1802 as a rectory and represents a wonderful example of Georgian architecture. This Grade II listed building has been refurbished, transforming it into Maidstone's first 'Boutique' hotel and restaurant. Offering 17 stunning rooms and an exemplary restaurant The Townhouse can cater for almost all your needs.The Townhouse Restaurant is our stunning and highly rated fine dining restaurant. The new head chef uses only the best of local and seasonal produce to create innovative and unique dishes as well as some tried and tested classics (with a little twist of his own).The Townhouse Hotel is close to County Hall, Kent archives, Leeds Castle, Hever Castle, Mote Park, Hop Farm Family Park, Hop Farm, Archbishop's Palace, Maidstone Hospital and County Court, All Saints Church and Vintners Park. We are also within walking distance of The Orangery, Turkey Mill for guests who are attending weddings and functions there. The Townhouse Hotel is also ideal for anyone who likes to be close to all the restaurants, pubs, theaters, cinemas, bus and train stations. ... more   less 
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Also Known As:
King Street Maidstone
The Townhouse Hotel Maidstone, Kent

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