We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Shocking customer service!!!!!!!!!”

Miller & Carter Steakhouse
Reserve a Table
Bookatable
OR
Order Online
Ranked #96 of 371 Restaurants in Maidstone
Restaurant details
Reviewed 2 weeks ago

Where do I start, the waitresses were miserable and not friendly, clearly hate their jobs, waited 1 hour for meal, asked 3 times and waitress stropped away with a miserable face and came back saying it's on the board and then walked off. What!!!! Asked to see manager and explained that it was a special birthday and we were disappointed with the delay, he very miserably said look we're busy. Absolutely worst customer service I have ever experienced, staff should be sacked at Penn. Need to get a new more professional manager who understands English and sack miserable 2 Asian ladies who clearly hated their jobs. Don't go there!!

Date of visit: September 2019
1  Thank 862jxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerAA, Manager at Miller & Carter Steakhouse, responded to this reviewResponded 2 weeks ago

Good Evening,

Is this review for Miller and carter in Maidstone?

If it is then we do not have any asian waitresses so I'm a little bit confused with your review.

Regards

Miller and carter Maidstone

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a reviewReviews (411)
Traveler rating
Traveler type
Time of year
Language

5 - 9 of 411 reviews

Reviewed 3 weeks ago via mobile

Went last saturday ..seated on time food and service superb. been 10 times now and no complaints thanks to hard working and helpful staff

Date of visit: September 2019
1  Thank tomf443
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerAA, Manager at Miller & Carter Steakhouse, responded to this reviewResponded 3 weeks ago

Hi Tom,

Thanks for your excellent review, it's greatly appreciated.

We look forward to seeing you again soon.

Miller and Carter Maidstone

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

food delicious and waitress genuinely caring. PLEASE keep it up and please don't ever cut corner with the food or service.

Date of visit: September 2019
    • Value
    • Service
    • Food
Thank Marjorie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerAA, Manager at Miller & Carter Steakhouse, responded to this reviewResponded 3 weeks ago

Thank you for your wonderful review.

We look forward to seeing you again soon.

Miller and Carter Maidstone

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Ok so here goes. This is going to be a bit of a mixed review.

After going to Miller and Carter for my daughters birthday in July we hadn’t stopped raving about the food and the service. We decided to take my mother In law for her birthday treat.

I will start by saying the food was absolutely amazing, great selection, perfectly cooked steak. Couldn’t have asked for more.

Their service however was more of a let down. We were seated in a walk through outside the toilets near the cutlery station (table 17 I think). I didn’t pay much attention to the table to start with but it became obvious this table had been crammed in to increase income, we had dozens of staff and customers passing our table to refresh cutlery for the tables, taking orders through and visiting the toilets. My wife who was sat on the out side of the table had her arm knocked by both staff and customers a number of times. This table felt like it was squeezed in. Also from where I was sat I could see right into the ladies toilets and the cubicles were on show whenever the doors were opened and closed (which was very frequently). Very poor layout and design.

Any one of the following wouldn’t have been an issue but they all happened In the same service.

Next a mistake was made with the drinks, quickly rectified

Starters, one of them came out wrong. Again quickly rectified

Main course, one of the orders came out wrong, again very quickly rectified. The fries came out 10 minutes after the steaks and were told they always came after (2 or 3 mins yes, but not 10 mins), we didn’t actually believe that.

Desert, a couple of mini deserts with tea were ordered. The deserts came and teas a good 10 or 15 mins later.

Not sure where these mistakes were made (waiter, kitchen, serving staff etc) but Jimmy was trying hard to sort things out as they happened. We were given a discount off the bill which was a nice gesture but as this was a birthday treat we would have rather had a better service (and a better table)

If I were to visit again I would be much more conscious of where we were sat and ask to be moved if it was in one of those tables. I would suggest others do the same.

Date of visit: September 2019
Thank GaryG390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerAA, Manager at Miller & Carter Steakhouse, responded to this reviewResponded 3 weeks ago

Good Morning,

Thank you for your review.

I'm sorry your visit wasn't as enjoyable this time. I will definitely feed this back to the team.

I hope to see you back again soon - may I recommend adding a booking note to ask for a quieter table?

Miller and Carter Maidstone

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The service in restaurant was brilliant but waitress was attentive and very knowledgable on menu choices and absolute delight to be served by. we will use this restaurant again and would be delighted to be served by spud the waitress.

Date of visit: September 2019
Thank Veronicajanice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerAA, Manager at Miller & Carter Steakhouse, responded to this reviewResponded 4 weeks ago

Thank you for your review and we look forward to seeing you again soon.

Miller and Carter Maidstone

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers who viewed Miller & Carter Steakhouse also viewed

 

Been to Miller & Carter Steakhouse? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing