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“perfect location and friendly staff”

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Premier Inn Milton Keynes South Hotel
Ranked #9 of 35 Hotels in Milton Keynes
Certificate of Excellence
Reviewed August 19, 2013

We have just returned from our 2 night stay and had a lovely time. Reception staff gave us a warm welcome and produced a map on which they marked places we wanted to go. I had read reviews which recommended asking for a view of the lake which I'm really glad I followed. I was just disappointed we didnt get one of the 4 balcony rooms but will know what to ask for next time. Room was basic but clean and the bed really big and comfortable. Plenty of space for the single bed too. The housekeeper was really helpful and provided us with sheets as the weather was too hot for the duvets.
Good supply of tea and coffee in the room too.
We had prepaid breakfast and was surprised at the choice, it is provided in the ajoining pub. Again really helpful staff. We also ate here on both evenings as it was easy with a toddler. Food was as you would expect from a chain pub/restaurant...nothing spectacular but very tasty. There was an issue with the scampi but staff resolved the problem and gave us a refund and free alternatives and drinks. Great choice for kids too.
All in all a great value for money stay.

Room Tip: I would suggest balcony room over looking the lake.
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  • Stayed: August 2013, traveled with family
    • Value
    • Location
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1  Thank norwichgirl311010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rizwan A, Manager at Premier Inn Milton Keynes South Hotel, responded to this reviewResponded August 21, 2013

Dear Guest,

Firstly, thank you very much for your time in writing such a fantastic review for our Hotel.

I am very pleased to know that you and your family enjoyed the stay with us at Premier Inn. At Premier Inn we completely believe in value for money and feedback like this proves it very well. Our team will be very happy to know that their hard work has been recognised and please be assured that this will be passed on to both the teams in the Hotel and the Pub next door.

Once again let me take this opportunity to thank you for your time for the positive feedback and for the recommendation.

Hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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533 - 539 of 665 reviews

Reviewed August 17, 2013

Settled on this hotel as it was the only one left in Milton Keynes that was vacant. The rooms were good and the staff were very helpful. However what started as a pleasant stay turned very sour when we went for an evening meal at the pub next door! On approaching the bar to order, I was curtly told by a member of the bar staff to join the queue. What queue? I could see no sign indicating where I should queue. Then I noticed a large group of people in the middle of the bar. Ah, I have found the queue which I joined. I stood there for fifteen minutes watching one member of staff try to cope with the ever increasing line of patient customers while the remainder of his colleagues seemed to be busy passing the time of day with each other, ignoring the ever increasing huddle in the centre of the bar. At the end of the fifteen minutes, I was still only halfway to the bar and I decided to vote with my feet and go elsewhere for my meal. I returned to the Premier Inn reception where the receptionist could not be more apologetic or more helpful. She immediately sought out the bar manager, but, unfortunately for her, I overheard their conversation and his response to her was that that's the way they did it and I would have to put up with it. Sorry Mr Manager, it is MY money I am spending and I will choose where I spend it - not in your establishment! I went to another pub in the same chain where the experience could not be more different. The morning was no better, I had prepurchased a breakfast. Having got the table, the waitress took ten minutes to take my order and then foolowed another twenty minutes for my breakfast to arrive. During this time, I was offered someone else's breakfast!

A hotel I would like to revisit as I was impressed with it - but not until the pub n ext door does something about it's services AND it's staff.

  • Stayed: August 2013, traveled with family
    • Value
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1  Thank KeithParker1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rizwan A, Manager at Premier Inn Milton Keynes South Hotel, responded to this reviewResponded August 21, 2013

Dear Guest,

Firstly, thank you very much for your time in writing a feedback for our Hotel.

I am very pleased to know that your Hotel experience was great. Feedback like this about the Hotel service always puts smile at our team’s faces and helps us to deliver more and more so that our guest can come again and again.

I am very sorry to hear about your experience in the Pub next door. The pub next door is not managed by Premier Inn but we all do work as a TEAM so that we can deliver an excellent service to our guest. Please be assured that you feedback will be passed on to the Pub management and hope fully this feedback will help them to understand were they are going wrong and can turn negative into positive.

Once again thank you very much for the feedback and hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2013

Lovely hotel, picturesque with the lake view from your window, however the Canadian geese do not shut up at all and I was awake all night. went down for breakfast (which I had paid for) only to be told that there wasn't any because the chef had rung in sick!!!

  • Stayed: August 2013, traveled on business
    • Value
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Thank Ade E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rizwan A, Manager at Premier Inn Milton Keynes South Hotel, responded to this reviewResponded August 21, 2013

Dear Guest,

Firstly, thank you very much for your time in writing feedback for our Hotel.

I am very pleased to know that you like the Hotel setting and the location. I am very sorry to hear about your experience in the Pub next door and about the geese, which kept you awake. Please be assured your feedback has been passed on to the higher management in the Pub, who will be looking into this immediately.

On behalf of the Pub please accept my sincerest apology and this will be dealt effectively and immediately.

Once again thank you very much for your time and feedback. Hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2013

Very nice location next to the lake, although being on the car park side was a minus, but not too bad. Prime location for Woburn Safari Park. Great restaurant adjoining. Very large room and very clean, although some of the furniture was a bit dated. The TV was fine, but due to the size of the room was difficult to see as it was as far away from the bed as it could possibly be

  • Stayed: August 2013, traveled as a couple
    • Value
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Thank PaulTrivass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rizwan A, Manager at Premier Inn Milton Keynes South Hotel, responded to this reviewResponded August 15, 2013

Dear Guest,

Firstly, thank you very much for your time in writing such a positive review for our Hotel.

I am glad to know that you and your family enjoyed your stay with us at Premier Inn. I completely agree with you that the Hotel is located on such a beautiful setting, which just relaxes your stay. I am also glad that you found our hotel value for money and that’s what Premier Inn is all about.

Feedback like this always helps the team to deliver more and go extra mile. Please be assured that the feedback will be passed on to both the teams in Hotel and Pub next door.

Once again thank you very much for your time and feedback. Hope to see you all soon again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2013

I'm here a lot with work and I stay in lots of hotels, some boutique, some premier inns and you always know what your getting with Premier Inn - Clean rooms with the basics provided.
Where this one is a little different is the standard of the customer care.
The team go out of their way to ensure your experience is great,
I've been lucky enough to get a room overlooking the lake, with a balcony - couldn't ask for more.
Hairdryer wasn't working on one of my stays and before I could put the phone down Grace was at the door with a replacement. That is fab customer service!
Next time I'm there gonna buy them some sweeties to say thank you
I would give this hotel 4 stars for the rooms (The hotel is always impeccably clean) and 5 stars for the customer service!

Room Tip: a couple of the rooms have a balcony your lucky if you get one of these but a lot of them also overl...
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  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank jane d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rizwan A, Manager at Premier Inn Milton Keynes South Hotel, responded to this reviewResponded August 12, 2013

Dear Guest,

Firstly, thank you very much for your time in writing such a fantastic review for our Hotel.

I am very pleased to know that you found us extra ordinary and more than your expectation. At Premier Inn we all work very hard to deliver exceptional guest service and feedback like this always puts smile on our team faces and helps us to deliver more and go extra mile.

It is just great to see and show the team that their hard work are valued by review like this. This will not only boost the team to do more but will help the other team members to go extra mile. Please be assured that your feedback will be passed on to both the teams in Hotel and Pub next door. Thank you for choosing Premier Inn.

Let me take this opportunity once again to thank you for your time and for the positive feedback and recommendation. Hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2013

Thoroughly enjoyed our stay. Very comfortable room which was very clean. And tidied each morning. Ideally situated and excellent customer services. Food very good especially the breakfast, everything was freshly cooked. Staff very friendly too






  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sue D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rizwan A, Manager at Premier Inn Milton Keynes South Hotel, responded to this reviewResponded August 12, 2013

Dear Guest,

Firstly, thank you very much for your time in writing such a fantastic review for our Hotel.

I am glad to know that you had a great experience during your stay with us. It is always nice to know that our team are delivering the high standards to each and every guest staying with us. The location and the lake view are just amazing. At Premier Inn we believe in value for money and I am glad that you have recognised that by mentioning the price. Our Aim is to make sure our entire guest have an exceptional experience and such a positive comments always helps our team to deliver more.

Thank you once again for your valuable feedback and for your recommendation. Hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2013

I stayed here in August 2013 and did not use the food or bar facilities. Room 29 overlooks the car park, so can be noisy with an open window. The blind does block out light which is good. The hotel is off the A4146 and easy to find, it is based in an area with a large lake which is great for a walk.
The bed is a big double with clean linen and pillow choice. There is good space for clothes and a place to put your case.
Reception staff are helpful and did apologise when I asked why a fire alarm went off at 5.30 am, this was due to someone using the shower with the bathroom door open.
I would use this hotel again and ask for a room away from the front car park.

Room Tip: Ask for a room away from the pub and car park.
See more room tips
  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Hazel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rizwan A, Manager at Premier Inn Milton Keynes South Hotel, responded to this reviewResponded August 8, 2013

Dear Guest,

Firstly, thank you very much for your time in writing such a fantastic review for our Hotel.

I am very pleased to know that you had a great experience during your stay with us. At Premier Inn we all go extra mile to deliver exceptional guest service and a great good night sleep. Positive feedback like this always helps to put smile on team’s faces and helps to deliver more.

Please accept my sincerest apology for the fire alarm; safety of our guest and team is the first priority. I completely understand that educating our guest is vital and hopefully we will be displaying information in the bathroom to avoid these scenarios.

Please be assured that your feedback will be passed on to both the team in the Hotel and the Pub next door.

Once again let me take this opportunity to thank you for your feedback and recommendation.

Hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Milton Keynes South Hotel

Address: Bletcham Way | Caldecotte, Milton Keynes MK7 8HP, England
Location: United Kingdom > England > Buckinghamshire > Milton Keynes
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
#2 Business Hotel in Milton Keynes
#3 Best Value Hotel in Milton Keynes
#3 Romantic Hotel in Milton Keynes
#6 Family Hotel in Milton Keynes
Price Range: $63 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Milton Keynes South Hotel 3*
Number of rooms: 61
Official Description (provided by the hotel):
Take in scenic views of Caldecotte Lake, only minutes from Milton Keynes and the famous Bletchley Park. ... more   less 
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Also Known As:
Premier Inn Milton Keynes South Hotel Milton Keynes
Premier Inn Milton Keynes South Hotel United Kingdom

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