Got to the hotel at night after a 4hr drive, it looked nice on the outside, I did not like the reception we got, there were 3of us in the room and the guy checking us in only gave us one room key, we had to ask for a second one. Room had what looked like an office desk, did not feel welcoming at all. Room was cold, staff neglected to let us know where the air con controls were.
We decided to venture to the leisure suite where they had a really small gym, for the size of the hotel I expected better, the pool was small too.
On checking out, we were told we owed money, although we had pid in full over the phone before our stay, on top of that they wanted to charge us £39 for breakfast we declined over the phone and in person when we checked in so this added 15minutes to our checking out time as we had to argue with them about not having had breakfast and having paid in full before arriving.
I would not stay here again, felt so unwelcome.
- Official Description (provided by the hotel):
- Check in and relax at family-friendly Novotel Milton Keynes hotel in a quiet location on the edge of Stanton Wood, a four-minute drive from town. Start your day with a hot buffet breakfast in our cosy restaurant. A session in the sauna and a dip in the heated indoor pool are a great way to re-energise at Novotel. Please be aware that we have a Parking Management System to secure the our parking. You would need to register your car in reception. Have an sparkling stay!!! Novotel Milton Keynes stay ... more less
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- Also Known As:
- Novotel Milton Keynes Hotel Milton Keynes
- Accor Milton Keynes
- Milton Keynes Novotel
- Novotel Milton Keynes United Kingdom