We called in for lunch, and I was dubious after hearing very mixed reviews from my friends. Having been there I would certainly go back.
I found the staff were friendly and the restaurant atmosphere was relaxed, even though it was busy. We did have to wait 20min for a table, but that wasn't a problem (it was a busy Saturday lunchtime after all). The staff took our name and booked a table, and we carried on with our shopping for a while until our table was ready.
I found the food to be simple, fresh and very tasty...as you would expect Jamie Oliver food to be. Both my husband and I were very happy with our meal, and we will be returning.
Overall, it was a good experience which we would recommend.