I was firstly shocked at the price, but then hoped that this was not to be one of the poorer Hiltons. Unfortunately it turned out to be worse. I strongly object to my company paying 5* prices and getting zero star service. Firstly reception failed to mention that the exorbitant price did not include breakfast, or internet, or that breakfast was £5 cheaper if I paid at reception - which I found out by accident.
The restaurant staff forgot to bring the wine and then argued that we hadn't ordered any, presumably sulking they then dumped the bottle on the table and left us to open and pour it.
My dinner arrived smothered in mustard sauce which I had specifically asked to be left off. When returned very quickly (too quickly for it to have been re-cooked) it was burnt and dried out, not wishing to spoil the meal for my colleagues I ate what I could. No-one troubled to ask if our meal was OK.
When we declined a desert we were promptly presented with the bill, obviously coffee was too much trouble and we were being rushed from the table.
I had to wait five minutes to be seated at breakfast, even though there was only one person in front of me. However the breakfast was reasonable.
Overpriced, poorly maintained and undertrained, off hand staff.More