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“Nice hotel,friendly staff but hotel needs a refresh” 4 of 5 stars
Review of Hilton Milton Keynes

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Hilton Milton Keynes
4.0 of 5 Hotel   |   Timbold Drive, Milton Keynes MK7 6HL, England   |  
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Ranked #13 of 35 Hotels in Milton Keynes
Widnes
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Nice hotel,friendly staff but hotel needs a refresh”
4 of 5 stars Reviewed February 15, 2013

Stayed just one night prior to attending an event at Millbrook. Reception staff very friendly and even gave me a free wifi access code, thanks ! Rooms are showing signs of age and the shower is made for Borrowers. Room was clean and comfortable. Breakfast and the staff were both excellent .

  • Stayed February 2013, traveled on business
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Brokies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prasoon P, Manager at Hilton Milton Keynes, responded to this review, March 6, 2013
Dear Brokies

It was kind of you to comment on our friendly staff and good that you enjoyed your stay. We are making improvements to our rooms and other areas of the hotel as part of our ongoing refurbishing plans, and we look forward to welcoming you back soon.

Regards
Prasoon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,149 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Spanish first
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English first
Enniskillen, United Kingdom
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed February 14, 2013

I am quite brand loyal to Hiltons ..disappointed here i,t was a flying visit to conference in millbrook perhaps if I had more time to explore the facilities i.e. the leisure centre etc I may have been more positive about my stay. We arrived late reception staff were good we had a drink but when staff changed at reception they did not seem to have knowledge of area and could not answer some questions Room only just ok corridors worn and tired looking .single lift very slow..my bathroom very damp smell and not as clean as you would expect.. Fittings some broken and missing .hotel needs a revamp..breakfast was good and breakfast staff excellent..average hotel not 4 star

  • Stayed February 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Mccaffrp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prasoon P, Manager at Hilton Milton Keynes, responded to this review, February 20, 2013
Dear McCaffrp

Thanks for taking the time to give feedback on your stay. I am pleased that you found the front desk staff helpful during your short stay.

I hope you will return for a longer period, when I will be only too happy to assist with planning trips around the local area and you can enjoy and relax our facilities.

Regards
Prasoon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston, United Kingdom
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed February 11, 2013

Nice hotel, have stayed here a few times on business.
Has good health/sports facilities such as pool, sauna and steam room.
Breakfast is very good with good choice. Meals are so so - could maybe do with more choice.
Rooms are ok - but a bit outdated

  • Stayed August 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Fr3quentTrave11er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prasoon P, Manager at Hilton Milton Keynes, responded to this review, February 20, 2013
Dear D B

Thank you for your nice review of our hotel. Our rooms are continually being improved to meet our guests expectations, and I thank you for your comments.

Our Hilton Breakfast is always maintained to a high standard and I am pleased that you enjoyed, and I look forward to seeing you here again soon.

Regards
Prasoon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stafford, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 5, 2013

well worth a visit if you are looking to stay overnight in milton keynes, good quality hotel, friendly staff, nice bar area and i found the bedroom to be quite spacious and very clean -although the restaurant menu is limited and basic

Room Tip: as for a queen size bedroom- as the king siez room is two singles put together
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank j0hnwakefield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prasoon P, Manager at Hilton Milton Keynes, responded to this review, February 19, 2013
Dear J0hnwakefield

Thank you for your refreshing feedback on TripAdvisor. I have passed your kind comments on to the team here, which have been gratefully received.

Your recommendation is most appreciated. We are constantly improving our product, and I will certainly take your feedback regarding variety of menu's on board for future planning.

I hope you will come back and visit us soon.

Kind regards
Prasoon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weybridge, United Kingdom
Level Contributor
63 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
2 of 5 stars Reviewed February 4, 2013

A typical UK HIlton - in dire need of investment and upgrade.

Drab public areas with Hilton's usual "train crash" interior design featuring red carpets, burgundy net curtains, yellow walls and brown furniture! The lounge and bar felt austere not helped by a large flat screen TV which dominated and continually showed football with the volume turned up. More like a working mens club than a 4 star hotel.

The bedroom corridors typified by broken and water stained ceiling tiles. The bedrooms themselves tired and dated. The bathrooms a disaster - lino on the floors and (in our's) one wall had been re-tiled. They clearly couldn't stretch to do the other three!

We didn't eat in the "New Horizons Restaurant" No atmosphere and at 6.15pm no takers. Breakfast the next morning was OK if some of the hot items were only lukewarm and the scrambled eggs rubbery. Pleasant enough staff if not particularly interested or engaging.

Overall very average and very mediocre. Wouldn't stay here again - all a bit depressing I'm afraid.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Relay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prasoon P, Manager at Hilton Milton Keynes, responded to this review, February 19, 2013
Dear Relay

Thank you for taking the time to review our hotel. I was disappointed that you did not like the decor and rooms. We do have an ongoing refurbishment project where many areas have been enhanced and improved. The Hilton Breakfast is a quality product that we pride ourselves on, and I have passed on your feedback regarding breakfast to Chef, who will look into the quality of the scrambled egg for further stays.

Once again, thank you for your comments.

Prasoon Pradap
Deputy Manager
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Travelers are raving about these Milton Keynes hotels

london
Level Contributor
516 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
2 of 5 stars Reviewed January 21, 2013 via mobile

It's not that the staff were unfriendly or anything, but I regret leaving them to book my taxis for the evening. The first one was 20mins late. The second one didn't turn up, and it turned out the booking hadn't been made. Not what I wanted to hear on cold winter night at midnight! The room hadn't been made p with the sofa bed that we requested, and there was a damp patch on the ceiling. Then there was the wildly hot room all night. I hope to avoid this place in future.

Stayed January 2013, traveled with family
Helpful?
Thank david h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prasoon P, Manager at Hilton Milton Keynes, responded to this review, January 23, 2013
Dear david h

Thank you for your review. I was sorry to hear that you had a problem with taxis during your stay at the hotel during the recent adverse weather conditions. I have asked my Front Office Manager to ensure her staff ensure vigilance and follow ups more promptly when dealing with guests requests and I will pass your feedback onto the taxi company concerned.

I hope that you will visit us again, as you will be made most welcome.

Kind Regards

Prasoon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 16, 2013

Stayed here for a visit to SnoZone Milton Keynes. We had breakfast in the hotel, there was plenty of hot and cold food choices and pancakes! Good hotel - pool and bar amenities, great staff - made us feel very welcome, overall - lovely stay.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank delilah78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prasoon P, Manager at Hilton Milton Keynes, responded to this review, January 18, 2013
Dear delilah78

I am delighted that you had such a great stay at our hotel. Thank you for your very positive comments, as we always strive to meet our guests expectations and ensure that their stay is hassle free and enjoyable.

Please be sure to visit us again in the near future. You will always be made most welcome!

Best Regards
Prasoon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Milton Keynes

Property: Hilton Milton Keynes
Address: Timbold Drive, Milton Keynes MK7 6HL, England
Phone Number:
Location: United Kingdom > England > Buckinghamshire > Milton Keynes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Milton Keynes
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Milton Keynes 4*
Number of rooms: 138
Reservation Options:
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Also Known As:
Hilton Milton Keynes Hotel Milton Keynes
Hilton International Milton Keynes
Milton Keynes Hilton
Hilton Milton Keynes United Kingdom

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