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“Really could be better”

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Hilton Milton Keynes
Ranked #14 of 34 Hotels in Milton Keynes
london
Level Contributor
589 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 230 helpful votes
“Really could be better”
Reviewed January 21, 2013 via mobile

It's not that the staff were unfriendly or anything, but I regret leaving them to book my taxis for the evening. The first one was 20mins late. The second one didn't turn up, and it turned out the booking hadn't been made. Not what I wanted to hear on cold winter night at midnight! The room hadn't been made p with the sofa bed that we requested, and there was a damp patch on the ceiling. Then there was the wildly hot room all night. I hope to avoid this place in future.

Stayed January 2013, traveled with family
Helpful?
Thank david h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prasoon P, Manager at Hilton Milton Keynes, responded to this review, January 23, 2013
Dear david h

Thank you for your review. I was sorry to hear that you had a problem with taxis during your stay at the hotel during the recent adverse weather conditions. I have asked my Front Office Manager to ensure her staff ensure vigilance and follow ups more promptly when dealing with guests requests and I will pass your feedback onto the taxi company concerned.

I hope that you will visit us again, as you will be made most welcome.

Kind Regards

Prasoon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (188)
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London
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 16, 2013

Stayed here for a visit to SnoZone Milton Keynes. We had breakfast in the hotel, there was plenty of hot and cold food choices and pancakes! Good hotel - pool and bar amenities, great staff - made us feel very welcome, overall - lovely stay.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank delilah78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prasoon P, Manager at Hilton Milton Keynes, responded to this review, January 18, 2013
Dear delilah78

I am delighted that you had such a great stay at our hotel. Thank you for your very positive comments, as we always strive to meet our guests expectations and ensure that their stay is hassle free and enjoyable.

Please be sure to visit us again in the near future. You will always be made most welcome!

Best Regards
Prasoon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woking
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed January 13, 2013 via mobile

Stayed here for a county team event. Lovely relaxed atmosphere for the dinner/party. Staff very helpful - especially Rebecca on reception! I requested a gluten free diet which they provided. The rooms were clean and comfortable. The only thing was that I was sharing a room with a friend and the twin beds were pushed together as a double - fortunately we have known each other for a long time so it didn't matter! The room temp was a bit cold for the dinner for ladies wearing short sleeve dresses and the staff did try to turn it up but still a bit drafty. The dance area/disco is a good set up.

Stayed January 2013
Helpful?
Thank WokingMary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prasoon P, Manager at Hilton Milton Keynes, responded to this review, January 18, 2013
Dear Woking Mary

Glad to hear that you and your friends had a great time at the hotel. Sorry that the room was not made up to your initial expectations, and I have ensured that the Head Housekeeper is aware.

May I wish you all a Happy New Year and it would be great to welcome you back again at some time in the future.

Kind Regards
Prasoon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Level Contributor
52 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed January 10, 2013

I have stay in lots of Hilton but never expect that kinds of reviews.
Only after booking i just felt like going to read the reviews.
That makes us really nervous.
I are local from Milton Keynes and just want give a break for my wife who is sick without going far.
The breakfast was great as we expect from Hilton.
Orange juice is fresh and really standout during breakfast.
We enjoy the swimming,jacuzzi and sauna.
Free wifi in the lobby was very much welcome.
Ample free parking
Me and my daughter sat there for a while and order some snacks and drinks.
Just one comment,we discover the TV remote have no battery and house keeping came and help us.
I also request extra towel and pillow but never appear in the room too.
Hilton should give more attention to detials.
We got a great deal so its really worth it at the end.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rashdan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prasoon P, Manager at Hilton Milton Keynes, responded to this review, January 18, 2013
Dear Rashdan R

Thank you for your very kind comments on TripAdvisor. I am so pleased that your wife enjoyed her treat and wish her well. I have passed your positive feedback onto the team and they were very pleased to hear that you found everything to your satisfaction.

We look forward to seeing you both again some time.

Regards
Prasoon
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Essex
Level Contributor
124 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed January 5, 2013

Have stayed here quite a few times now visiting the outlaws. For us its a good location and its quiet. The main reason we return is the quality of the staff. Though I have to say on this occasion we were driven
from the bar area by the night manager turning the lights off! Apart from this you get a warm welcome and most staff members stop to say hello.
The beds are comfortable as are the pillows. The space in the room is more than adequate and the tv is fine. The room we were in this time could have done with a bit of work on the shower head.
Breakfast is just one of the best ever. This time we noticed a waffle maker! Again breakfast staff are superb. If breakfast is not part of your deal it may seem expensive however I don't eat the rest of the day!!
One small gripe. In the corner of the room is an uplighter/spotlight. It seems that whatever room you stay in at least one of there two bulbs doesn't work. Not life threatening just irritating.
Will definitely stay here again.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Containsnuts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prasoon P, Manager at Hilton Milton Keynes, responded to this review, January 7, 2013
Dear Containsnuts

Thank you for providing your review on TripAdvisor. It is always a pleasure to read such positive feedback, in particular when it relates to our staff, and we have a fantastic team here at the hotel.

I will be sure to mention the Uplighter issue to my Facilities Manager, and he will carry out appropriate action to avoid this for future stays.

Kind Regards

Prasoon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
milton keynes
Level Contributor
171 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed January 5, 2013

We had a stunner of a Christmas Party - this hotel knows how to throw a party! The only problem is that everyone complained about the condition of their rooms. Ours in particular had cracks in the ceiling, electrical sockets covered in paint, and a dripping tap which nearly drove me mad!! The rooms are heated by panel heaters which are right next to the bed. There was however plenty of hot water, although standing under the shower head wasnt easy as it was mounted too low for me - I had to bend down which wasnt comfortable. A colleague had to repair his shower as it was full of limescale before he could have a shower. In the hotels defense the staff are great, helpful and friendly and the breakfast was delicious. If you can tolerate an out of date room then the rest of the hotel is fine. However I thought Hilton was supposed to be a high end brand and the room was very much Travelodge standard.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mandie89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prasoon P, Manager at Hilton Milton Keynes, responded to this review, January 7, 2013
Dear Mandie89,

Thank you for taking the time in completing a review following on your stay at the Hilton Milton Keynes.

I was very pleased to read your review regarding the christmas party. The team have enjoyed seeing the results of their hard work in ensuring that our guests havea fun time and thank you for your kind comments. Sorry you had a problem with the taps in the room, you will be pleased to hear that we are replacing all our taps this year, which should solve any further issues.

We look forward to welcoming you back for future Christmas events.

Kind Regards and Happy New Year

Prasoon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maidstone
Level Contributor
109 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed January 4, 2013

We stayed in a Junior Suite just before Christmas and as always Hilton delivered its professional and efficient service. The room was spacious, clean and well equipped. The breakfast was well prepared and good for buffet style.

The service throughout was personal and polite and made our stay very good.

All in all this visit represented excellent value for money and I would recommend it to other.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HonestGSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prasoon P, Manager at Hilton Milton Keynes, responded to this review, January 7, 2013
Dear HonestGSC

It was with great pleasure that I read your positive experience at our hotel. We were delighted that you had a good time, and I have passed your very kind comments on to the team here and they have been gratefully accepted.

We look forward to welcoming you back soon and may I wish you a Happy New Year 2013.

Kind Regards

Prasoon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Milton Keynes

Property: Hilton Milton Keynes
Address: Timbold Drive, Milton Keynes MK7 6HL, England
Phone Number:
Location: United Kingdom > England > Buckinghamshire > Milton Keynes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Milton Keynes
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Milton Keynes 4*
Number of rooms: 138
Official Description (provided by the hotel):
Just 30 minutes from Luton Airport and the M1, Hilton Milton Keynes is the ideal base – just four miles from the town center and less than three miles from Stadium MK. From our relaxed and comfortable Lounge to keeping fit at our Fitness Room, you’ll find all the amenities and services you need to relax. In Milton Keynes for business? We offer meeting and event space for up to 300 guests. Plus, with inviting guest rooms and suites, you can count on us to provide the comfort you need on the road. ... more   less 
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Also Known As:
Hilton Milton Keynes Hotel Milton Keynes
Hilton International Milton Keynes
Milton Keynes Hilton
Hilton Milton Keynes United Kingdom

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