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“Excellent hotel and staff”

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DoubleTree by Hilton Hotel Milton Keynes
Ranked #5 of 35 Hotels in Milton Keynes
Certificate of Excellence
Reviewed June 17, 2014

Stayed here on the 11th May with customers and will come back next time I am in MK

Parking easy , check in speedy and they upgraded one of the rooms to delux twin FOC as two of my staff were staying and I had booked a standard double by mistake.

Rooms were top notch and the staff very professional and a pleasure to deal with , one downside was the breakfast which was pretty average with no option for fried eggs but overall worth every penny

Room Tip: Book early for best rates
  • Stayed: May 2014, traveled on business
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Thank seandonal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMiltonKeynes, Guest Relations Manager at DoubleTree by Hilton Hotel Milton Keynes, responded to this reviewResponded June 19, 2014

Dear seandonal,

Thank you for taking the time to write this review and for choosing to stay with us, we really do appreciate it.

Regarding breakfast, we normally offer guests the opportunity to order freshly cooked eggs, I'm disappointed to read that we didn't on this occasion. The next time you stay with us please just let the team know how you would like them done and in the meantime we will remind the team to ask the question.

Yours sincerely

Jacqui Cullen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,361 - 1,367 of 1,901 reviews

Reviewed June 13, 2014 via mobile

Decided to have some extra miles to stay at this hotel.
Concept is very nice: hotel is planned to go round around the stadium at completion!! Which also means you have to walk a lot to get to your room usually :)
Staff is helpful and friendly. Room are new, simple but efficiently decorated and clean. Breakfast is good. Sleeping quality is very good.
Located in the middle of a shopping zone, you will have many useful things at walking distance.
All in all, not only good for the stadium, but also for business as check-in/out is speedy and staff will boom you a taxi upon request.
Will go back there surely ^^

Stayed: June 2014, traveled on business
1  Thank Francois B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMiltonKeynes, Guest Relations Manager at DoubleTree by Hilton Hotel Milton Keynes, responded to this reviewResponded June 19, 2014

Dear Francois B,

Thank you for choosing the DoubleTree by Hilton Milton Keynes.

We were delighted to read that your stay was a good one and appreciate you taking the time to write this review.

Yours sincerely

Jacqui Cullen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2014

I recently stayed here for 2 nights. This hotel is the worst Hilton hotel in the world, and the mangers of the chain should step in and mystery shop this immediately.

A short lists of reasons to avoid.

If you stay 2 nights you are requires to check out, and check back in later that day.
The rooms are not cleaned properly. Eg, other peoples hairs in the bathroom, no clean water glasses and other peoples finger marks all over the windows.

The hotel Restaurant Manager is the rudest I have ever encountered, and forget trying to get a table in the restaurant. They double book the tables and leave the empty meaning your forces to eat on separate tables or in the bar. He must like an empty restaurant. I don't mind mistakes, but the only person right is the manager. The only plus was the waiters were great but clearly ashamed of their bosses. Maybe it's time for promotion and out with the old.

Only eat the steak, everything else is 3663 and bake brothers reheated. It is NOT a restaurant. ( I know as a saw the 3663 delivery lorry at 6am loading the pure packed dinners.

Even though a credit card is attached to the room, they must have issues with people not paying, eg, used to football hooligans. You will be forced to pay at your table so forget charging things to your room.

No mobile signal and wifi is weak so forget trying to do any work.

The bed creaks and is so worn there is a dip in the mattress.

The shower runs hot and cold and watch out as the towel had stains on it.

Stay at the proper Hilton Milton Keynes instead. This is great.

  • Stayed: June 2014, traveled on business
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3  Thank Windy2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2014

My wife and I visited the area to have a break and we fell on our feet here. The room was comfy and staff were keen to help. The breakfast was very good and it all added up to a wonderful stay. Will certainly be returning.

  • Stayed: June 2014, traveled as a couple
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1  Thank Trevor F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMiltonKeynes, Guest Relations Manager at DoubleTree by Hilton Hotel Milton Keynes, responded to this reviewResponded June 24, 2014

Dear Trevor F,

Thank you for choosing to stay at the DoubleTree by Hilton Milton Keynes and for taking the time to write this review, we appreciate it and look forward to welcoming you again soon.

Yours sincerely

Jacqui Cullen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2014

I stayed at this hotel when attending the recent Women's FA Cup Final. I was pleased to be upgraded and given a deluxe room overlooking the stadium pitch. Great view, but in hindsight, it might have been better not to have the view as I felt a bit odd almost being in the stadium and was worried about lack of privacy with staff etc. wandering around inside the stadium. Overall the hotel was very comfortable with good amenities - mini-fridge (with free water); safe; robe; slippers; tea and coffee. The staff in the restaurant were exceptionally helpful - good breakfast buffet with hot and cold options. Comfortable bed.

Room Tip: Depends what you want. Stadium view is a good one, but a bit noisy - so other side of hotel if you...
  • Stayed: May 2014, traveled solo
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Thank goonertraveller2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMiltonKeynes, Guest Relations Manager at DoubleTree by Hilton Hotel Milton Keynes, responded to this reviewResponded June 19, 2014

Dear goonertraveller2

Thank you for choosing to stay with us for the Womens FA Cup Final (I can see which team you were supporting).

Pleased to read your stay was a good one, looks like the result was a good one for you.

Yours sincerely

Jacqui Cullen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2014

Travelling with 2 teenage children so booked a suite. This was an excellent choice, double and twin bedrooms plus bathroom all reached off a small vestibule. Comfortable beds, air conditioning and large smart TV in each room. Free and fast wi-fi kept the children happy. Lovely bathroom with 2 sinks and shower over bath. Very well appointed. Rooms exceptionally clean. Free parking.

Very good buffet breakfast with decent choice of food. Staff generally very friendly and helpful, especially at breakfast.

We had an outside room but some of the rooms have a view over the stadium itself. It was interesting to watch the groundsmen working whilst we ate our breakfast.

We found it cheaper to stay in MK and get the train to London (30 minutes and £43 return for 4 people by Virgin off peak) than it is to stay in London. 10 minutes drive to railway station, £7.50 to park for the day or £5 each way in a mini cab.

Handy for large shopping centre so the girls had a shopping day.

In summary, good value, well appointed, would be happy to stay here again in the future.

  • Stayed: May 2014, traveled with family
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1  Thank Drooper901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMiltonKeynes, Guest Relations Manager at DoubleTree by Hilton Hotel Milton Keynes, responded to this reviewResponded June 19, 2014

Dear Droper901,

We were thrilled to read your review. You were in one of the new family rooms which we're delighted with.

Thank you for choosing to stay with us we hope you visit again soon.

Yours sincerely

Jacqui Cullen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2014

The hotel is located as part of the MK Dons stadium, which is why we chose it; the restaurant and bar look straight out into the stadium which is really nice. But the details of the hotel seem a bit fragmented and there is a confusion of themes - mainly bland posh hotel with football themed names and a lovely trophy cabinet in reception - and then oddly the 1st floor meeting rooms and wall pictures are all Space exploration which doesn't fit. They do provide a warm cookie on check-in, but they warned us it contained walnuts so husband could not enjoy. They provided some toiletries, high quality body lotion, but the box for sewing kit was empty and half of the listed free items never arrived acros the 3 night stay - and when I left a memo for Roomservice, the empty sewing kit box was removed and replaced by - a shower cap! We ordered room service once, which we signed for, ditto one night's restaurnat - and the Receptionist insisted I came downstairs to pay at once instead of at the check-out, despite signing for these items. That made the hotel seem very unprofessional. The room service menu was good and tasty, but none of these items were then offered in the main restaurant (I think they were bar food) and there was a real lack of choice on the restaurant, although everything was very tasty except the pizza which was too thick (described as "thin cut" it was doughy). The room was comfortable and quiet but I noticed some old spots of dirt on the bedding - I want to stress that it had been cleaned, but was no longer pristine. There is very little else to eat within reach - I discovered a McDonalds & KFC across the other side of the stadium though.

  • Stayed: June 2014, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank coffeecake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Milton Keynes

Address: Stadium M K Stadium Way West, Milton Keynes MK1 1ST, England
Phone Number:
Location: United Kingdom > England > Buckinghamshire > Milton Keynes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Milton Keynes
#3 Family Hotel in Milton Keynes
#3 Luxury Hotel in Milton Keynes
#4 Business Hotel in Milton Keynes
Price Range: $62 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel Milton Keynes 4*
Number of rooms: 304
Official Description (provided by the hotel):
This impressive hotel and conference venue is built into Stadium MK, home of MK Dons football Club and Arena MK. Modern,tasteful design has been applied throughout to create a relaxing, inspirational venue for work and pleasure.We currently offer 304 bedrooms, 17 conference and event spaces, two public bar areas plus, unique to Milton Keynes - pitchside restaurant which has views out to the stadium. We are also delighted to offer all of our guests complimentary car parking and WiFi. Our friendly yet professional team have been trained to anticipate your needs, it is our pleasure to ensure that your time with us is the best it possibly can be. ... more   less 
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Also Known As:
Doubletree By Hilton Milton Keynes Hotel Milton Keynes
DoubleTree By Hilton Hotel Milton Keynes United Kingdom

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