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DoubleTree by Hilton Hotel Milton Keynes
Ranked #6 of 35 Hotels in Milton Keynes
Certificate of Excellence
Reviewed May 9, 2014

This hotel is attached to the stadium where the Milton Keynes Marathon took place - the reason for our short stay. Very comfortable room with view over the stadium, and lovely bathroom. Only criticism would be the trouble we had with the TV and time it took to get help - and they couldn't fix it, by which time our short stay was over anyway. Apart from that - breakfast buffet to die for - lots of variety of hot and cold food, no limits! Yum. Restaurant food was also good, but took longer than I was happy with to be served. I would go back though, without hesitation.

  • Stayed: May 2014, traveled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Sarah F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMiltonKeynes, Guest Relations Manager at DoubleTree by Hilton Hotel Milton Keynes, responded to this reviewResponded May 16, 2014

Dear Sarah F

Thank you for choosing to stay at the DoubleTree by Hilton Milton Keynes during the recent MK Marathon, we’re glad your stay was a good one.

We’re sorry you had problems with the television in your bedroom, they are new and still occasionally catching us out! Really pleased you enjoyed dining in the restaurant; we look forward to welcoming you back next year (if not sooner).

Yours sincerely

Jacqui Cullen

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1,498 - 1,504 of 2,002 reviews

Reviewed May 8, 2014

Situated under the MK Dons stadium this is an excellent hotel. Our room was immaculate ( new ) with high quality furnishings. It was a bit of a hike as the hotel rooms on the fourth floor follow the line of the stadium bowl but worth the short walk. Breakfast was fine with ample choice and the hotel bar is very relaxing and reasonably priced. I am now both a Doubletree fan and an MK Dons fan in one trip

  • Stayed: May 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank tdan49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMiltonKeynes, Guest Relations Manager at DoubleTree by Hilton Hotel Milton Keynes, responded to this reviewResponded May 16, 2014

Dear tdan49

Well, we’re just delighted to have a new fan of both the DoubleTree and MKDons, you know where we are! Thank you for choosing to stay with us and for taking the time to write this smashing review; we appreciate it.

Yours sincerely

Jacqui Cullen

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Reviewed May 8, 2014

A very disappointing experience overall captured by a breakfast of poor quality service and food. Our shower did not have any working temperature controls and we had to report this. anew valve was needed and the whole event delayed us for a dinner appointment.

  • Stayed: May 2014, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Philip B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMiltonKeynes, Guest Relations Manager at DoubleTree by Hilton Hotel Milton Keynes, responded to this reviewResponded May 16, 2014

Dear Phillip B,

If you would like to call me to discuss your stay you can reach me on 01908 364184. I’m here Monday to Friday, generally between 8am and 6pm.

Yours sincerely

Jacqui Cullen

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Reviewed May 8, 2014

a very different hotel, occupying the top floor of a football stadium. Lovely open spaces and comfortable rooms. However the biggest plus were the staff who were warm, welcoming , efficient and interested.

  • Stayed: May 2014, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank NoosRugby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMiltonKeynes, Guest Relations Manager at DoubleTree by Hilton Hotel Milton Keynes, responded to this reviewResponded May 16, 2014

Dear NoosRugby,

Thank you for choosing to stay at the DoubleTree by Hilton Milton Keynes and for taking the time to write such a fabulous review, we really do appreciate it.

We hope you visit again soon.

Yours sincerely

Jacqui Cullen

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Reviewed May 6, 2014

We stayed here on MK Marathon weekend so the hotel was very busy.
We were glad for a slightly early check in, enjoyed the novelty of the pitch view room, and as my boyfriend was running were grateful for the location.

Fridge in the room is handy,( especially for runners) and as there is a M&S 2 minutes walk from hotel saves a few quid too!

The staff were all very friendly, the room was big, clean and tidy, the bar area was nice and restaurant well situated.

Breakfast was good, with plenty on offer and a helpful chef lady chatting to guests as she replenished everything!

Had no complaints about this hotel though on both nights the dinner experience was frustrating at best, the first night was obviously heaving with runners and there was a special offer menu on, there seemed to be plenty of staff but they weren't very attentive, drinks took a while, incorrect cutlery for the meal choice but we passed it off as a one off, the second evening the restaurant was very quiet, still with plenty of staff and a worse experience, the waiter hadn't heard of Rioja, didn't give me a spoon for soup, forgot the sides we ordered and brought the bill before asking if we wanted dessert or coffee, (This also happened to a couple sat by us).
The waiters/waitresses all looked quite young so maybe a little inexperienced and in fairness when we mentioned it they took our drinks off the bill.

Overall a good stay and a nice hotel.

  • Stayed: May 2014, traveled as a couple
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Thank JAX1206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMiltonKeynes, Guest Relations Manager at DoubleTree by Hilton Hotel Milton Keynes, responded to this reviewResponded May 16, 2014

Dear JAX1206

I hope the marathon was a good one for your boyfriend, thank you for choosing to stay at the DoubleTree by Hilton Milton Keynes.

It sounds like we nearly got everything spot on! I’m so sorry to read about your experience in the restaurant, we have recently taken on a team of new starters and we apologise that it showed, I’m pleased that we were able to go some way towards making it right on the evening.

Hopefully we will see you both next year.

Yours sincerely

Jacqui Cullen

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Reviewed May 6, 2014

My Wife & I stayed here one night recently with Family & Friends.
This new hotel is situated within the MK Stadium complex and is easy to find.
Reception was poorly manned ( only one Receptionist on the Front Desk) and there were at least 5 couples waiting to Check in. When we eventually got to check in we were dealt with in a Polite, Efficient & Friendly Manner. Only omission was not to advise us that our rooms were some distance from the lifts and an offer of assistance with our luggage would have been appropiate.

Room was brand new, everything worked although TV Reception a bit suspect on some channels.

AS a Hilton Gold member we should have had mineral water in our room but there was none. This was requested, and on arrival we found one of the bottles had been opened and was only 2/3 full!

Excellent service in the Executive Lounge where we had a drink & canapes prior to our meal.


Ate in the Pitchside Bar. Good reasonably priced food. Very attentive service.

Bed was comfortable and we had a good nights sleep.

Breakfast the following morning was a shambles. ( In fact the worst Hilton breakfast experience we have had for some time.)

Staff were very slow to replenish the cooked buffet. Bacon, mushrooms & tomatoes
all very dry. Inordinate wait for eggs cooked to order.

If the Management can get to grips with the deficiencies highlighted the this has the potential to be an excellent venue at which to stay.

Room Tip: Check with Reception as to how far your room is from the lifts before setting off with your luggage.
See more room tips
  • Stayed: May 2014, traveled with friends
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1  Thank timetravellerOxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMiltonKeynes, Guest Relations Manager at DoubleTree by Hilton Hotel Milton Keynes, responded to this reviewResponded May 16, 2014

Dear timetravellerOxford

Thank you for choosing to stay with us and for taking the time to write a review which I’m sure other travelers will find very useful.

The room you were allocated is very new to us and whilst we don’t think it’s too far for guests to walk to, we do need to be mindful of luggage, so thank you for reminding us, it’s something we can work on immediately. It certainly sounds like breakfast should have been better, and it would be great to get the actual date of your stay so that we can establish what went wrong, if you would like to call or email you can do so on 01908 364184 / Jacqui.cullen@hotelmk.co.uk

Thank you for also pointing out the positives of your stay, we appreciate it .

Yours sincerely

Jacqui Cullen

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Reviewed May 4, 2014

The best thing about this hotel is the staff, so friendly and attentive (not something you always find consistently in a chain hotel) the room was fabulous (2 bedroom family room) great facilities, just perfect if you have kids but want some space and a good night sleep! All in all a great experience!

  • Stayed: May 2014, traveled with family
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Thank Rebekah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMiltonKeynes, Guest Relations Manager at DoubleTree by Hilton Hotel Milton Keynes, responded to this reviewResponded May 6, 2014

Dear Rebekah H,

Thank you for choosing to stay at the DoubleTree by Hilton Milton Keynes, we were delighted to read that your stay was a good one.

Thank you for mentioning the friendliness and attentiveness of our team.

Yours sincerely

Jacqui Cullen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Milton Keynes

Address: Stadium M K Stadium Way West, Milton Keynes MK1 1ST, England
Phone Number:
Location: United Kingdom > England > Buckinghamshire > Milton Keynes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Milton Keynes
#3 Luxury Hotel in Milton Keynes
#4 Business Hotel in Milton Keynes
Price Range: $63 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel Milton Keynes 4*
Number of rooms: 304
Official Description (provided by the hotel):
This impressive hotel and conference venue is built into Stadium MK, home of MK Dons football Club and Arena MK. Modern,tasteful design has been applied throughout to create a relaxing, inspirational venue for work and pleasure.We currently offer 304 bedrooms, 17 conference and event spaces, two public bar areas plus, unique to Milton Keynes - pitchside restaurant which has views out to the stadium. We are also delighted to offer all of our guests complimentary car parking and WiFi. Our friendly yet professional team have been trained to anticipate your needs, it is our pleasure to ensure that your time with us is the best it possibly can be. ... more   less 
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Also Known As:
Doubletree By Hilton Milton Keynes Hotel Milton Keynes
DoubleTree By Hilton Hotel Milton Keynes United Kingdom

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