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“New lease of life”

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Mercure Milton Keynes Abbey Hill
Ranked #2 of 34 Hotels in Milton Keynes
Darlington, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“New lease of life”
5 of 5 bubbles Reviewed March 10, 2013

Have stayed in this hotel previously and only stayed here because my company books it never liked it here rooms where out dated etc etc
But now the rooms are fantastic clean and modern the food is fantastic had steak which comes on a sizzler impressed to be honest
Also a special mention to staff really nice very helpful they made time to chat and make sure everyone in restaurant was looked after
Looking forward to returning

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Charles U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gill b, Front Office Manager at Mercure Milton Keynes Abbey Hill, responded to this review, March 14, 2013
Thank you for staying with us and for your brilliant feedback. I am so pleased that we were able to exceed your expectation levels and offer great standards and service across the board with particular mention for the rooms and our Moltens restaurant, our new hot rock concept.

We hope you will continue to choose Mercure wherever possible for your accommodation needs and certainly look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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752 reviews from our community

Traveler rating
    370
    226
    105
    41
    10
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (147)
Date | Rating
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English first
Cheltenham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed March 7, 2013

Nice hotel,lovely clean newly refurbished room with comfortable king size bed,only stairs to allocated room,but help offered with bags,overlooked a car park...No instructions in rooms on how to turn on shower/bath but eventually worked it out!slightly tricky to reach controls as shower screen fixed in place, bath room floor had warm underfloor heating,no instructions for other heating/air con. Hot chocolate sachets on the hospitality tray but no biscuits!
Greeting on reception polite and professional, polite and cheerful waitress at dinner, evening meal acceptable but nothing to write home about. Breakfast competently completed and lots of choice.Checking out quick,polite and friendly.
However the reception staff were simply fantastic and scored 10/10 when after check out, I stupidly locked my car keys and all my belongings in the car, including my phone and purse and was due at an appointment nearby.They cheerfully and quickly found the relevant tel numbers rang the rac and allowed me to speak to both rac and my appointment, they passed on messages immediately regarding estimated time of arrival and calmed me down with their helpful, friendly and compassionate approach.THANK YOU. (The rac arrived promptly and sorted the car to allow me on my way quickly too !Phew!)

  • Stayed March 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank diana m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gill b, Front Office Manager at Mercure Milton Keynes Abbey Hill, responded to this review, March 14, 2013
Thank you for staying with us and for your feedback on the amenities of our rooms, we are working on getting information in the rooms as soon as possible.
I am so pleased that our reception team we were able to exceed your expectation levels and that you managed to get your car quickly sorted, and that you enjoyed your breakfast and facilities of the hotel.

We hope you will continue to choose Mercure wherever possible for your accommodation needs and certainly look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 6, 2013

Stayed at the Mercure Milton Keynes Abbey Hill a few weeks ago. It is simply the nicest place I have stayed in for a long time. Was checked in by Natalie and Colin (I think Colin was in training to help with his management duties) both gave me a warm welcome and were cheerful and helpful. I had a number of bags and again Colin was only too happy to help me carry them. The room was warm, clean, and looked lovely. Got settled in and went to the restaurant where yet again I was looked after by Colin and his team, his proper job is the bars manager. I had the HOT ROCK steak (you must try) and a nice glass of white wine followed by sticky toffee pudding. It was delicious.
Check out was a little slow but after such a pleasant stay that is a minor detail.
Over all it is a wonderful hotel with fantastic staff and is great value for money.
I will be back

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank quiao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon K, General Manager at Mercure Milton Keynes Abbey Hill, responded to this review, March 7, 2013
Thank you for taking the time to review your recent stay with us, we are delighted that you enjoyed your visit and found everything to be to your liking.

I will ensure that the individual team members mentioned are made aware of your high level of satisfaction and also inform the team generally that you enjoyed the levels of guest service offered.

It is good to note that you dined from the Moltens Restaurant menu and thoroughly enjoyed the experience - the food really does taste good straight off the volcanic rocks!

I am delighted to see that you hope to return, we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 3, 2013

Lovely hotel - great rooms - great service - couldn't ask for anything better. Very comfy beds!!
We were pleasantly surprised - great value for the price. Breakfast was the best I've had in this country - felt like one of those USA hotel breakfast
Huge selection and good standard. We are converted to Mercure brand.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amyn810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon K, General Manager at Mercure Milton Keynes Abbey Hill, responded to this review, March 7, 2013
Thank you for staying with us and for your brilliant feedback. I am so pleased that we were able to exceed your expectation levels and offer great standards and service across the board with particular mention for the rooms and breakfast.

We hope you will continue to choose Mercure wherever possible for your accommodation needs and certainly look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luton, United Kingdom
Level Contributor
161 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed February 28, 2013

We stayed overnight in this very welcoming hotel as were going to a Billy Fury evening in the area. The welcome that we received from the Receptionist was so good, she couldn't do enough for us to make our stay enjoyable. As it was our first stay, we were upgraded to a superior room, bed was so comfortable, furnishings and decoration was quite luxurious. Tea and coffee and refreshments in the room amongst other refreshments. Soft fluffy dressing gowns, cosy slippers, and very comfortable bath and shower.

Room Tip: You might like to say it is your first time to stay, they may give you an upgrade too !
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StarlightLyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon K, General Manager at Mercure Milton Keynes Abbey Hill, responded to this review, March 7, 2013
Thank you for your comments; I hope you also enjoyed your musical event locally. Your feedback in relation to the excellent service and facilities are most welcome, I will ensure these are passed on to the hotel team.

We hope you will choose to stay with us again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedford, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed February 24, 2013

We stayed here because we had seen it on trip advisor and the room looked lovely. We had checked into a room in a hotel near the centre mk but the room was awful therefor decided to go to the mercure. This was a very good decision as the room was 10 times better. The hotel was very nice and the receptionist was very helpful. We had read the previous reviews which were negative because some of the rooms were old,they have now stopped using the old rooms so everyone should enjoy their stay here.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank Emma F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon K, General Manager at Mercure Milton Keynes Abbey Hill, responded to this review, March 7, 2013
Thank you for your comments, we are delighted that you found everything to your liking. We are also pleased that you found the receptionist to be very helpful during your stay and that we managed to vastly improve your on your inital perception of accommodation standards in Milton Keynes.

We hope you will choose to stay with us again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arusha
2 reviews
5 of 5 bubbles Reviewed February 22, 2013

We visited the Abbey Hill hotel and we were pleasantly surprised at the recent renovations which give the hotel a chic feel as well as how well the hotel was run and the excellent cuisine that we experienced . As a hotelier I was more than impressed and felt that having visited a few mercure branded hotels that this was the best of the brand that I have been too. The service was exemplary and upon looking at the rooms I could see that they were spacious , clean and most functional. In addition it's conveniently located and the staff are most helpful .

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Salim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon K, General Manager at Mercure Milton Keynes Abbey Hill, responded to this review, March 7, 2013
Thank you for your recent comments following your stay with us, I am delighted that we appear to have exceeded your expectations on many levels.

Your wonderful comment regarding the standards being set here as compared to other Mercure properties are very kind, we certainly are doing our utmost to make this hotel a great place to stay. I will ensure that the owning company are made aware of your very positive thoughts relating to the refurbishment.

In closing, I will also make sure that the team area mdee aware of your positivity regarding the service and comfort levels along with the cleanliness. We truly hope to welcome you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Milton Keynes Abbey Hill

Property: Mercure Milton Keynes Abbey Hill
Address: Two Mile Ash The Approach, Monks Way, Milton Keynes MK8 8LY, England (Formerly Abbey Hill Hotel)
Phone Number:
Location: United Kingdom > England > Buckinghamshire > Milton Keynes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Milton Keynes
#1 Luxury Hotel in Milton Keynes
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Milton Keynes Abbey Hill 4*
Number of rooms: 92
Official Description (provided by the hotel):
A warm welcome awaits at the Mercure Milton Keynes Hotel. Located close to Central Milton Keynes Train Station within easy access to the A5 and Luton airport via the M1. This stunning hotel provides a tranquil setting for wedding, meetings or events and has 92 newly refurbished bedrooms with a modern and contemporary design, each with free WIFI. The bar and restaurant offer fresh and varied meals, making us the ideal stop for guests enjoying Woburn Safari, the Shopping at Centre MK or Silverstone Racing. ... more   less 
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Also Known As:
Mercure Milton Keynes Abbey Hill United Kingdom

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