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“Nice food, bad customer service!”
Review of Jasmine Cottage - CLOSED

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Jasmine Cottage
Cuisines: Chinese
Restaurant details
Alfreton, United Kingdom
Level Contributor
20 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 45 helpful votes
“Nice food, bad customer service!”
Reviewed March 3, 2011

Myself and my partner have visited Jasmine Cottage several times, but because of the customer service we receive, we think this will be our last. Whenever we visit, it always seems like we are in the way or 'intruding', whether they are busy or not. This is a real shame as the food is really nice, but who wants to feel like you're not welcome??! The staff never seem to smile and don't make an effort to make conversation. There is also a compulsary service charge which I'm not a fan of. If I receive nice food AND good service, I will happily tip, but I think this should be up to the customer.

  • Visited February 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank lisa_444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

7 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Milton Keynes, United Kingdom
1 review
“Dont bother”
Reviewed November 7, 2010

We arrived at Jasmine Cottage which was empty, so we asked if the restuarant was open and was grunted at. We were shown to our table where the menus where slammed on the table. When our drinks arrived they were also slammed on the table and we were asked "what you want", so we ordered some starters. The attitude of the staff continued to be like this throughout the whole of the meal. The service was a disgrace and I have never felt so unwelcome in a restaurant in my life. If this was a site to vote for the worst place I've ever eaten then this restaurant would win hands down. What a horrible evening and a waste of money.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank stilli81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
1 review
“Do any customers actually ever return????”
Reviewed October 29, 2010

Arrived just after 5oclock for a table for 2. Entered the restaurant and asked if they were open. A very stern looking woman grunted that they were! We sat at a table of our choice and was deliberating on whether to stay as the atmosphere was both cold and unwelcomming!! We did decide to stay although we felt we were 'intruding.' There was no customer check backs to see if we were satisfied with our meal. Once we had finished our meal our glasses were snatched from the table and we were not asked if we required any more drinks. The bill was slammed on the table and as we left and said goodbye - this seemed to fall on deaf ears. Not one of the 2 members of floor staff acknowledged us! We have eaten in many restaurants and it was the opinion of both of us that this was the worst by far. The food was great; large portions were served but the customer service left alot to be desired. Maybe a course on 'customer relations' would be a good thing for the staff of The Jasmine Cottage - although good manners should come naturally!! This was our first and last visit to The Jasmine Cottage which is a shame as it was on one of our list of venues for our Christmas night out!!!

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank FIONAmk6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor reviewer on Facebook
“Great for dim sum at lunchtime. Attentive service, good value.”
Reviewed September 9, 2008

Great for dim sum at lunchtime. Attentive service, good value.

Helpful?
Thank A TripAdvisor reviewer on Facebook
This review is the subjective opinion of an individual contributor and not of TripAdvisor LLC.

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