The Portsmouth arms hatch warren Basingstoke has been our local pub for 8 years,.
An incident occurred recently that resulted in us feeling embarrassed and continually harassed by the bar staff all because we had decided to have a family drink in the beer garden one evening during the school summer holidays. We did want to eat their but they'd stopped serving food at 9pm.
After getting our drinks we sat in beer garden and was then approach by bar staff and told that we would have to leave because children we're not allowed after 9pm as it was the law..We were somewhat shocked by this new revelation as this has been our local pub for over 8 years and have never been told of this before.
The bar person came back a second time approx 5 min later and told us the landlord said we could finish our drinks first.
Approx 10 min later we approached by another bar person who told us we had to leave.
We have always seen the Portsmouth arms hatch warren Basingstoke as a local pub and therefore shocked that at no time did the landlord make an effort to explain / smooth over the situation which one would have expected from a landlord of a local pub..
Appalling customer care
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