Stayed here for 4 nights when attending a conference at the Ark. The overall impression is that the staff don't care about the clients or the state of the hotel.
Checking in was fine, the room was on the 3rd floor - a very small double room with ok bathroom. The room and bathroom were not properly clean and colleagues had to ask for their rooms to be cleaned during the stay.
The room suffered from a lot of noise audible from both the corridor and adjacent rooms.
The evening food was the worst part. I ate their 3 nights as the food was included in the price. The first night was a buffett of chicken or a stir-fry. The food was cool (as in not warm) and tasteless. Since a lot of people stayed at the hotel the food ran out. This continued during the week with the food being not warm and poor quality. I complained to the restuarant manager who offered a bottle of wine but overall the impression I got was that the quality of food in the resturant was well known although only by the guests who generally ate somewhere else.
I used the gym which was quiet small (people were queueing to us the equipment) and had no air conditioning.
The staff were generally unaffected by any negative feedback, just nodding to comments but not offering any solutions.
This is not a 4 star hotel.
- Official Description (provided by the hotel):
- The fantastic Apollo Hotel is ideally positioned just 1 mile from Junction 6 off the M3. With many local attractions and the numerous Business Parks in the area the Apollo Hotel Basingstoke is the perfect location for business or leisure. The Hotel consists of 125 superb non smoking bedrooms which include luxury suites and executive rooms all equipped with Free WiFi high speed internet access, which combined with a large Conference Centre and Health Club makes the Apollo one of the best equipped hotels in Basingstoke. ... more less
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- Also Known As:
- Basingstoke Apollo Hotel
- Apollo Hotel Basingstoke Hampshire