When I booked the Apollo for my mother (mother of the Bride) 14th & 15th September 2012, I asked for a family room and informed the hotel the number of adults and children staying. The very helpful reception lady told me this would not be a problem and that the hotel was able to cater for our needs.
On my return from my honeymoon - Thank fully at a very beatiful hotel elsewhere - My mother told me of her stay at the Apollo and I was horrified.
The room she stayed in should have catered for 2 children and 2 adults but to call what they stayed in a family room was laughable! Everyone staying in the room had to get into bed by climbing in at the bottom owing to the fact that they had wedged so many beds in that there was less than a 2 inch gap between them and the room itself was so small that the distance between the foot of the beds and the opposit wall couldnt have been more that 4 foot and there were desks there!!! The phone didnt work in the room and there were no extra pillows. Given the hotel knew my diabetic niece was staying I was just thank full that my parents had mobile phone so they could have called an ambulance for her if needed!!
Thr first morning of their stay, the hotel tried to charge for breakfast that was already included in the booking....this was the morning of the wedding when no more stress was needed, and on departure they were overcharged.
I contacted the hotel and after several emails I was told that they would refund the money they had over charged us by "as a gesture of good will". Anyone who thinks returning money that they had taken fraudulanty is a gesture of good will must have very low standards. Suffice to say, we were appalled at the overall standard of the hotel and the aftercare received when we raised these isses with the manager.
This hotel may be fine for the odd night for business travel but I certainly wouldnt recomend them for anything else - and given the experience we had I would steer clear of them for wedding related things too!!
- Official Description (provided by the hotel):
- The fantastic Apollo Hotel is ideally positioned just 1 mile from Junction 6 off the M3. With many local attractions and the numerous Business Parks in the area the Apollo Hotel Basingstoke is the perfect location for business or leisure. The Hotel consists of 125 superb non smoking bedrooms which include luxury suites and executive rooms all equipped with Free WiFi high speed internet access, which combined with a large Conference Centre and Health Club makes the Apollo one of the best equipped hotels in Basingstoke. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Priceline, Travelocity, Orbitz, HotelQuickly and Hotwire so you can book your Apollo Hotel Basingstoke reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Basingstoke Apollo Hotel
- Apollo Hotel Basingstoke Hampshire