I have been a regular diner at the Agra Balti Restaurant over the past couple of years however tonight decided to try their takeout/delivery service. I ordered simply, prawn jalfrezi, rice & a naan at 6.55pm and was told the wait would 1hr to 1hr 10m, which I said was fine as I appreciated they were busy just before xmas. At 8.20pm (1 hr 30m) I was told sorry delayed by the weather be another 10m.......phone again at 8.50pm (2hrs!!) to be told sorry again still the weather be there soon, your bill is £11.70 just give the driver £10....I complained and was told if the driver wasn't there in 4 or 5m it would be free. Generous.....the driver finally turned up at 9.05pm (2hr 15m from ordering) and said that will be £11.70 and I told him to speak to his boss who then demanded £10 from me. Not the end of the story, I unpacked the food in the kitchen to discover it was stone cold.................I heated it up in the microwave and note the takeaway option is nowhere near the standards of the main restaurant. I called again to state it was cold to be advised but he only just left the restaurant it must have been the weather!!
The moral of the story, NEVER EVER VISIT OR ORDER FROM THE AGRA BALTI AGAIN. They do not know the meaning of customer service.
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