Having been told how nice it was to eat at the Brewhouse in Bolton we decided to try it for lunch.
We went today 15 Feb 13. Place looks dark, one person behind bar not friendly at all. Only one couple already eating. Great we thought. Went to order drinks asked for a coffee was advised only filter, no problem ordered that and a shandy. Then we ordered our food straight away which was only black pudding starter and a sandwich each for main. Drinks arrived, Coffee was cold, We then waited 40 mins and decided to ask how much longer it would be to be told 'I dont know' When asked why there was such a long wait we were advised' no one has booked they have just turned up'....this is a restaurant/pub!!!! We decided not to wait any longer and went to pay for the cold coffee and the shandy , which they took ha , customer service ...zero.....Will not be going back. not even an apology!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.