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“Shambolic”

The Brooklyn Bolton
Ranked #8 of 8 Dessert in Bolton
Price range: $5 - $9
Cuisines: British
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Restaurant details
Good for: Local cuisine
Description: The Brooklyn was built in1859 and was built on a gothic thyme the pub is set in its own woodlands and is very picturesque we average about seven weddings last year with a free function room. Brand new menu coming soon. Sunday Carvery £4.95 Now on also full menu available 5oz £5.95 And 7oz £7.95 Booth come with all the trimming onion rings, toms, mushrooms (ect) Enjoy.
Reviewed November 10, 2011

I went recently with a group of 12 others from work for lunch.

We should have known there would be trouble when we rang to pre-order our meals as being at work that afternoon meant we had a tight timescale to stick to. 'You could have given us a bit more notice' was the comment when we rang, it was 10.30am and we weren't arriving until 12.30-12.40pm, we also asked that the food be ready for when we arrived.

We arrived, the food wasn't ready: you have to pay first was the response, not something we were told when the telephone call was made.

All the payment was made and the food ordered (again), then we sat back to wait...not expecting with would be nearly 1.30pm before out starters arrived! It was fairly obvious that some of the starters had been left sat waiting in the kitchen whilst the others were finished being prepared. Some starters were cold, comments such as stale bread etc were made and they managed to leave 1 starter behind and ther person had to go to the bar to ask for it, when the starter (Soup) arrived it was cold.

Another wait before the main courses arrived, during this period the plates etc from the starters were not removed. Although the size of the mains were good the quality was poor and where people had the same dish there were differences to the dish presented. For example 2 people had a chicken and bacon salad with dressing. One came swimming in dressing the other with hardly any at all. Two people ordered steak, one medium and the other medium rare and received identically cooked steaks which were well done.

There could be a slight chance that this was a one off however the general opinion of our group was that it is probably like that all the time.

Shambolic is an apt description, having pre ordered (or so we thought) our food to try and save time it was 2.20pm before we had finished our mains.

Needless to say we will not be returning!

    • Value
    • Atmosphere
    • Service
    • Food
3  Thank William2701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jbradford42, Manager at The Brooklyn Bolton, responded to this reviewResponded January 31, 2014

Hi all this review happend a couple off years ago when we just took over. Things were a bit chaotic back then and we did not use trip add then so when we descoved this review we wrote to them and apologised and offered them a free full meal for two. So they could return and see for them selfs the changes made thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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