The food is ok here, but the service is just appalling! We went on 23/5/2013. We would not have gone as we were already boycotting the place for an earlier poor meal, but we went with family. The first time we went for a meal, they forgot my 2 year olds order. Apparently i must not have asked for it as it was not on my reciept (which I did not notice). I would not have forgotten to order my only child's dinner. I was told I would have to go and rejoin the queue and re-order his dinner, whilst my dinner sat going cold. By the time I had re-ordered his dinner everybody else had finished their dinner and my son was very upset that his dinner had not come, it was another 15 minutes by the time it arrived. On this most recent occassion we queued for 15-20 mins to order (there was only one girl taking orders who informed people there was a 30 minute wait for food - no apology) The food was mediocre when it arrived. The pub had quietened down towards the end of the meal so we decided to order deserts for the children. 45 minutes later no deserts had arrived, we complained twice and over an hour after ordering them the eventually arrived after we had said if we didn't get them now we wanted our money back as it was now nearly 9pm ( we had been there since 6pm) and we had 4 young children with us he needed to get to bed. When the first desert came (a tub of jelly straight from the fridge!) it was wrong and when I told the girl this she huffed and snatched it back. I couldn't understand why it took an hour to put jelly and ice cream in a bowl, and we would have given up waiting for this sooner but we didn't want to upset the kids who were looking forward to their deserts. I will not be going back here again!