Have stayed at this hotel several times when taking our mother to visit relatives and friends in her old home town of Bolton. It is very well situated near the centre of town. Every time we have had a problem with our booking. This time the duty receptionist told us that we should have booked direct with the hotel rather than online as then we could have had our choice of rooms (as I had requested on the booking confirmation I brought with me). I said that surely it was up to us who we booked with and that the hotel must have arrangements with agencies to pass on information but apparently not.
We went to breakfast the next day and the duty manager said that we were not down on his list for inclusive breakfast. I again got our my confirmation booking and showed him that our booking was inclusive of breakfast. For a full 10 minutes he proceeded to question us about our booking and wanted to take away the booking sheet to reception but I told him I had already shown them. By that time we felt awkward and I said did he mind if we now had our breakfast as we were here on a few days break and he was spoiling our day.
We sent for room service on the second day as mum was tired. We ordered jacket potato with bacon and cheese. When it arrived there was only one knife and fork and the cheese was virtually not existant -one sliver on top of the bacon and the potato was almost cold. Anyway after a few minutes the room service man came back and asked us to pay for the meal by cash as he couldnt put it on our bill as our type of booking wouldnt allow it. At the time I showed him the potatoes and asked if we could have some more cheese - didnt mention they were cold as I felt sorry for him - he was only young and very pleasant (Daniel I think). He brought a little ramakin size amount of cheese up !! By this time he looked quite exhausted and had to go down again to bring my change up !
The restaurant staff need to be a bit more cheerful and attentive - once we got asked if we wanted a drink of tea or coffee and the other days none of the staff seemed interested. It would make a big difference if they were a bit more friendly.
The bar staff were friendly and helpful. The kitchen staff kept walking around at night with their dirty tea towels hanging out the back of their trousers which wasnt very nice - there were two wedding parties on while we were there too and I am sure this doesnt look good for the hotel. The manager needs to organise the staff better.
Anyway to finish off I reluctantly went over to check out at reception wondering what would happen and the young lady was very pleasant and duly told me that I didnt have to pay as I had already paid on the Thursday I arrived ! I said that that was news to me as the receptionist didnt ask me if I wanted to pay or even told me that I was paying up front for the three nights stay. So I looked at the receipt and realised they had now charged me VAT on top of my original amount which was supposed to be all inclusive. The reception manager was called and after about 20 minutes he managed to sort it out and refund the £60 taken out of my account without my consent on the first night we arrived.
A lesson to be learnt is that if staying at this hotel make sure you bring printed booking confirmation with you or you could be in trouble - or debt :) :)
- Official Description (provided by the hotel):
- Holiday Inn Bolton Centre is perfectly located in the heart of the North West within easy reach of the M6, M61, M62 and M60 motorway networks making us ideally situated for both business and leisure. A large hotel boasting 132 bedrooms, conference and event suites that can accommodate up to 350 delegates. Our venue is perfect for civil ceremonies and weddings in Bolton with our very beautiful Cloisters suite, a converted church and hidden jewel of the North West. For a place to dine, the stylish Lounge Bar and Restaurant offers cuisine to suit all. Local attractions include The Macron Stadium, home to Bolton Wanderers, Old Trafford, home of Manchester United and City of Manchester Stadium, home of Manchester City FC the Trafford Centre, is a short drive away. Other places of interest include Bury, Blackburn, Horwich, Chorley, Manchester, Oldham, Heywood, Rochdale and Darwen. I ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, IHG, Hotwire, Travelocity, Orbitz, getaroom.com, Cheap Tickets, Cancelon, TripOnline SA, HotelQuickly and Evoline ltd so you can book your Holiday Inn Bolton Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Bolton Centre Hotel Bolton
- Bolton Holiday Inn