We arrived late - after midnight - following an event in the area and were pleased a room was available. The receptionist was extremely friendly and helpful, a credit to the hotel. We were shown to our room which although dated seemed quite nice having been upgraded to a pitch view.
We ordered room service (two pizzas) which were all that were on offer. The food was terrible!! The memeber of staff who brought it to the room again friendly and polite - again a credit to the hotel.
The air conditioning was broken - there was a free standing heater and a fan which we had to have on all night (noisy therefore restless sleep) as we were pitch side we couldn't open a window so the room was hot and stuffy and we had a terrible nights sleep. When I wanted to fill out the complaint form there was no pen available.
Breakfast was good. The food was fresh and hot and was being constantly replaced. The staff on hand again were exceptional and more than happy to help.
Upon check out the receptionist was lovely and couldn't have been more helpful.
Its such a shame that the hotel did not meet up to the standards of the staff. We both said that we would have much preferred a night at the premier inn over the road as at least they guarantee a good nights sleep.
Wouldn't stay here again.
- Official Description (provided by the hotel):
- Modern, luxury 125 bedroom hotel with glazed atrium lobby, glass lifts, business & leisure facilities.The hotel is fully integrated into the Macron Stadium ... more less
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- Also Known As:
- De Vere Whites Bolton
- Hotel De Vere Whites