We arrived to a room that hadn't been hoovered (there were crumbs and toe nails in the carpet) or wiped down. The bedside cabinet had a large amount of biscuit crumbs all over it. The rest of the room had been 'cleaned' but I'll come back to that later.
Informed the front desk & the room was hoovered, but not the crumbs. We had to complain again for that to be done.
The room itself was fine. It is looking a little dated now but it had everything you would expect. Communal areas were nice and the hotel has lots of places to eat. Location is good and parking is plentiful.
However, the standard of cleanliness in the bathroom was terrible. Despite our complaints this did not improve during our stay. It seems the cleaners are doing a quick wipe and mop & they're not spending the time cleaning the corners or giving things a scrub. I have uploaded photos of the corners in the bathroom & splatters on
the wall. I would be interested to hear whether management think it is acceptable.
I have also taken photos of the hair dryer complete with hairs from all of the rooms previous owners.
We paid £52 a night for this hotel and were not expecting luxury. However what you do expect, as a bare minimum, is a clean room. Unfortunately the De Vere Whites did not deliver this. Which is a shame as other than these issues it is a decent hotel.
We did mention our concerns upon checking out and to two members of staff during our stay.
- Official Description (provided by the hotel):
- Modern, luxury 125 bedroom hotel with glazed atrium lobby, glass lifts, business & leisure facilities.The hotel is fully integrated into the Macron Stadium ... more less
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- Also Known As:
- De Vere Whites Bolton
- Hotel De Vere Whites