We stayed at this hotel for our Wedding Anniversary at the end of January.We were unfortunate as there was a private party booked and a lot of the guests around our room were noisy well into the night. The reception sorted out the noise at 1245 am but then it started all over again at 400am!!. The room doors do slam and make a loud echo along the whole corridor and the room next to ours were having an argument and the noise kept us awake.
In the morning the front desk staff were quick to acknowledge our complaint as they had a record of it and they promised that as we had pre paid in full they would get the Duty Manager to conta\ct us to see what could be done.
I have contacted the hotel on several occasions and nobody has bothered to contact me.
I would say that the management at this hotel are indifferent to customer service standards.
- Official Description (provided by the hotel):
- Modern, luxury 125 bedroom hotel with glazed atrium lobby, glass lifts, business & leisure facilities.The hotel is fully integrated into the Macron Stadium ... more less
- Reservation Options:
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- Also Known As:
- De Vere Whites Bolton
- Hotel De Vere Whites