On arrival at check in we decided to treat ourselves & upgrade to a Club Room as a treat
The receptionist sold the product well and on top of our pre-booked room rate of £63.00 we paid an additional cost of £50 for the Club Room.
Having been allocated room 253 we on arrival were really happy with the Upgraded room and were looking forward to pre-dinner drinks & canapes in the Club Lounge just by reception.
On entering the lounge we were greeted by a host called Maureen who was friendly & efficient although we thought the option was Beer, Wine or Soft Drinks we duly ordered two wines and made our way across to the bar area to find a poor & dismal offering of non Canapes.
All that was on show was some very dry baked baby new potato with sour cream , three bananas & one orange, on asking Maureen where were the Canapes, she replied these are all that is on offer !!!
I then asked to speak to a F & B Manager as I thought this was an abysmal offering
Ranjeet the F & B Manager did agree the offering was poor and did offer to arrange us some more Canapes but to be honest we were going out for dinner and were past the event.
Having traveled the world and used numerous Club/Premium Floors I have never come across
such a basic & tired Club Lounge that to be honest did not want the guest to have any of the benefits it offered as after having a glass of wine other guests were having Whisky & Gin and none of this was offered to us but clearly the answer is here if you do not ask you do not get.
On saying this I would stay here again as the rooms were great but please upgrade the lounge because other hotels in the Gatwick area offer this and you could be losing out on guests.
- Official Description (provided by the hotel):
- A striking, wing-shaped canopy soars above the entrance to the Crowne Plaza London-Gatwick Airport hotel. You'll receive a warm welcome from our friendly Front Desk staff, who can direct you to your calming room or Suite. Revitalise and work out in the fully equipped gym, which is complimentary to residential guests. Dark wood and ochre create a stylish setting for business dinners in Cube restaurant, which serves modern English cuisine. Dine with up to 280 guests in one of our 11 vibrant meeting rooms or host board meetings in the chic executive boardroom. Upgrade to access the Club Lounge, where complimentary breakfast & drinks are served as well as canapes in the evening. A pre-bookable airport (taxi) transfer is available for £10.00, Based on 1-3 people in a car. Gatwick Express trains take 30 minutes to London Victoria station from London Gatwick Airport, while Crowne Plaza London-Gatwick Airport is 5 minutes' walk from Manor Royal Business Park. Experience British summertime at the exotic Royal Pavilion and beach-side oyster bars of sunny Brighton, 30 minutes' drive away. You'll find wireless Internet throughout Crowne Plaza London-Gatwick Airport, where your stay is worth celebrating. ... more less
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- Also Known As:
- Crowne Plaza London-Gatwick Airport Hotel Crawley
- Crowne Plaza Crawley
- Crawley Crowne Plaza