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Crowne Plaza London-Gatwick Airport
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Reviews (2,198)
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1,492 - 1,497 of 2,198 reviews
Reviewed July 8, 2013

We stayed here the night before our flight to Tenerife. The normal rooms were quite basic but we paid for an upgrade as it was a special occasion and the club rooms were great.

The Park and Ride was very easy with free bus transfer included.

The only reason I am not giving 5 stars is that the food in the restaurant was not that great for the price

  • Stayed: June 2013, traveled as a couple
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Thank Newbie918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this reviewResponded July 13, 2013

Thank you for taking the time to share your comments following your recent stay at the Crowne Plaza London Gatwick Airport.

I am pleased that you enjoyed your stay with us and found the hotel package offered everything you needed prior to your holiday.

You may like to take advantage of upgrading your room to one of our Club Rooms next time,Please ask to see one at check in if you stay again. The Club rooms offer the extra luxury which you may like to experience, and make a perfect start to any holiday.

We look forward to welcoming you back to the hotel in the future.

Kind Regards

Janice Puddephatt
Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013

We once again booked a night's stay at the Crowne Plaza combined with a parking deal at APH before we set off on a holiday to Italy. As with our first stay we found the room to be more than adequately furnished with tea making facilities and luxury bathroom supplies. Our impression of the staff was that everyone we came across was courteous, polite and professional, only too eager too please. Any questions or queries we had were easily and quickly answered. We have already booked another Hotel/APH parking deal for our next holiday.

  • Stayed: June 2013, traveled as a couple
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Thank roseduffett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this reviewResponded July 10, 2013

Thank you so much for your positive feedback and comments about your recent stay at the Crowne Plaza London Gatwick Airport hotel.

I am delighted that you enjoy staying with us and find the APH parking package and over night stay with us works well for you. I am pleased that you have already made your next booking, we look forward to welcoming you back to the hotel.

Kind Regards

Janice Puddephatt
Guest Relations Manager

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Reviewed July 7, 2013

I stayed at Crowne Plaza Gatwick the night before an early holiday flight. Previously as an IHG Platinum card holder who stayed as the hotel I didn't receive any upgrade. Pleasingly this time I was upgraded to a club room, and what a difference. The Club room was lovely. It was big, comfortable, and had tile television in the bathroom. Also, alcohol and snacks are free in the club room until 8pm. If you stay here yourself go for a club room, it's worth it.

We did have meal at the hotel, which I'd say was better than average for a hotel.

Location is ideal for Gatwick Airport.

  • Stayed: June 2013, traveled as a couple
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Thank Stuart H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this reviewResponded July 8, 2013

Thank you for taking the time to post your comments on TripAdvisor following your recent stay at the Crowne Plaza London Gatwick Airport.

I would like to thank you for your complimentary feedback and lovely comments about your stay in one of our Club Rooms.

I was delighted that we were able to offer you an Upgrade to a Club Room during your stay and pleased that you enjoyed all the added benefits that come with a Club Room.

I do hope that we will be able to welcome you back to the hotel in the future.


Kind Regards


Janice Puddephatt
Guest Relations Manager

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Reviewed July 5, 2013

We stayed again at this hotel prior to a summer break. Late on I added my daughter to our booking and this was quite seamlessly processed, with a large room provided. The main reason we started to use this hotel was due to its leisure facilities. The pool really is a pleasure to use, none of the nasty "thermal shock" experiences of some hotels! As there were 3 of us in our room, the milk cartons supplied for coffee/tea were insufficient, my wife asked at the bar if they had any more (reception was busy) and the very helpful barman gave my wife a glass of milk which was more than adequate, very kind. We are booked to use the hotel again in September before we fly from Gatwick.

Room Tip: All 3 rooms we have used in the past have been fine!
  • Stayed: June 2013, traveled with family
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1  Thank G_EvansWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this reviewResponded July 6, 2013

Thank you for posting your comments on TripAdvisor following your recent stay at the Crowne Plaza London Gatwick Airport hotel.

I was delighted to read your feedback and pleased that you found the booking process easy and efficient when you needed to make a change to your original booking.

We look forward to welcoming you back to the hotel in September.

Kind Regards

Janice Puddephatt
Guest Relations Manager

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Reviewed July 4, 2013 via mobile

The CP in Crawley appears to be a weaker version of some otherairport CPs i have stayed at. I was allocated a room on the first floor which was adequate but a little one small side with a view of the entrance foyer and roof top equipment. The bathrooms were smaller and were rather claustrophobic for my tastes. Initially a single towel for a double room which makes no sense. Flat screen TV with a range of English channels.desk and chair with some adequate wardrobe and drawer space. The air conditioner only blew out cold air which gave little alternative to adjust the room temperature especially with 2 people in the room. There is a pool and restaurant which had a limited and quite expensive dinner menu. Breakfast was available at a high price but some package could be worked out on check-in if required. There is a shuttle of sorts but it is imperative that this is prebooked otherwise there is a reliance appears to be on taxis. Front desk check-in staff came over rather officious!

  • Stayed: July 2013
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Thank Hudson0605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janice P, Guest Relations Manager at Crowne Plaza London-Gatwick Airport, responded to this reviewResponded July 7, 2013

Thank you for taking the time to post your comments onto Trip Advisor following your stay at the Crowne Plaza London Gatwick Airport Hotel.

I was disappointed to read that you were not happy with the location of the hotel we are only 3.5 miles from the Airport and although the Hotel By Bus transfer no longer operate a service other than Airside we do have a Taxi service which is pre bookable and offers a very good service at £4.00 per person based on 2 passengers and only takes 10 to 15 minutes to the Airport.

Thank you once again for your feedback .

Kind Regards

Janice Puddephatt
Guest Relations Manager

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