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“New experience” 4 of 5 bubbles
Review of YOTEL London Gatwick Airport

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YOTEL London Gatwick Airport
Ranked #6 of 28 Hotels in Crawley
Certificate of Excellence
Rochester, United Kingdom
Level Contributor
152 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“New experience”
4 of 5 bubbles Reviewed July 27, 2014

Booked a small pod for 6 hours. Wanted to be right by departures. This meant I could give hire car back early and check my case in the hold. First impressions was mmmm not sure about this. Thought I was in a space ship. Room tiny with cabin bed luxury bedding very comfortable. Much better bed than the Hilton. TV, wifi, shower, complimentary tea and coffee. One staff checking you in he was extremely polite and helpful. Fave me a tour of a larger cabin which I would book next time. You can have room service if you like. You are right in the airport and wether spoons a short walk so very convenient. Would I book again YES small but first class, very clean. Bring honest it's exactly what you want when you have an early morning flight.

Room Tip: I booked the cheapest as only me and wanted somewhere just to watch tv rest shower and have done int...
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  • Stayed July 2014, traveled solo
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank Carol635679
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YotelHQ, General Manager at YOTEL London Gatwick Airport, responded to this review, July 28, 2014
Dear Carol635679,

Thank you for taking the time to write this review about your stay at YOTEL Gatwick. We are extremely pleased that even though you were a little wary at first you found our cabins to be 'First Class'. Through clever design we have ensured that our cabins have everything that our guests need to rest and relax. We are glad that you found our crew member to be polite and helpful - we are very proud of our professional team. We look forward to welcoming you back when you are next traveling through Gatwick - we also have a sister property in Heathrow if you are ever traveling through that airport. Thank you again for all of your appreciation.
Kind Regards,

GUILLERMO GOMEZ
General Manager
YOTEL GATWICK
Arrivals Concourse, South Terminal
London Gatwick Airport, West Sussex
RH6 0NN
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,506 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (302)
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English first
South Yorks
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed July 17, 2014 via mobile

Good quick check-in by welcoming staff. Clean comfy cabin, slept well. Nice and cool due to excellent aircon. Just one hickup; had a member of staff banging on the door as smoke detector had activated after a shower. She asked me to open door so she could check but I was naked so could not comply! She was very pleasant and professional and obviously just checking that all was well which I appreciate. Maybe the extraction system could do with servicing as it does not remove the steam as well as at the Yotel at Heathrow. That minor point aside, I would definitely recommend Yotel and will stay again.

Stayed July 2014
Helpful?
3 Thank Dave194
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YotelHQ, General Manager at YOTEL London Gatwick Airport, responded to this review, July 28, 2014
Dear Dave194

Thank you for staying with us and for your feedback. We are pleased that you used our services and found us to be clean and comfortable. We are sorry that your stay was affected due to fire alarm activation and so please accept our sincere apologies. It was just a false alarm but still we have to follow the procedure for the health and safety for our guests. I am pleased that you appreciated the concern of our member of staff. Thank you once again for your feedback. We hope to welcome you back soon.
Kind Regards,

GUILLERMO GOMEZ
General Manager
YOTEL GATWICK
Arrivals Concourse, South Terminal
London Gatwick Airport, West Sussex
RH6 0NN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed July 14, 2014

I was 2 times in yotel hotel in gatwick terminal south between two flights. It is a good idea, if you arrived late in the night and you can sleep well for 4 hours there. You must not go out for sleeping and in the morning you can get fresh coffee, juice it#s included. Very nice service.

Room Tip: i prefer the rooms with the steps down for entrance.
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  • Stayed July 2014, traveled solo
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Regina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YotelHQ, General Manager at YOTEL London Gatwick Airport, responded to this review, July 28, 2014
Dear Regina S

Thank you for staying with us and for taking the time to write your lovely review. We are glad that you enjoyed your stay with us and found us ideal for early morning flights. Our crew is our true image and our facilities are our base and so thank you for all your appreciation. Thank you once again for sharing your positive experience. We hope to welcome you back soon.

Kind Regards,

GUILLERMO GOMEZ
General Manager
YOTEL GATWICK
Arrivals Concourse, South Terminal
London Gatwick Airport, West Sussex
RH6 0NN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Level Contributor
74 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed July 14, 2014

This is great if you need to stay a few hours or overnight at Gatwick, and very clean.

we slept very soundly and bought a few snacks from Marks and Spencer at the airport.

The hotel is literally underneath the airport.

Shower very powerful and everything is top notch. Great novelty value too as everything was designed with the interior of a plane in mind.

We got the superior room and it was great value for money.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Unravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YotelHQ, General Manager at YOTEL London Gatwick Airport, responded to this review, July 28, 2014
Dear Unravel
Thank you for descibing YOTEL in such simple and easy words as comfortable solution for your stay. We are glad that you found Yotel to be clean and convenient place for your stay. Our great location within the south terminal at the airport allows us to reduce our guest’s discomfort of travelling to and from of the airport. Thank you once again for your review. We hope to welcome you back in near future.

Kind Regards,

GUILLERMO GOMEZ
General Manager
YOTEL GATWICK
Arrivals Concourse, South Terminal
London Gatwick Airport, West Sussex
RH6 0NN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
98 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed July 13, 2014

We stayed here the night before an early flight, the check in was quick and the cabin clean and modern.
They are quite small, but just OK for a few hours or overnight stay. It is similar to a small inside cabin on a ship.
Its very convenient been right next to departures so we checked out and were right where we needed to be, much less stressful than driving there overnight

  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mattjj27671
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YotelHQ, General Manager at YOTEL London Gatwick Airport, responded to this review, July 28, 2014
Dear Mattjj27671

Thank you for your lovely feedback. We are glad that you found Yotel to be convenient and good value for money. We have tried to create a Hi-tech atmosphere in our compact cabins by providing all necessities in small space. We do provide premium (with double bed) and twin cabins (with bunk beds) for more space but due to their limited availability they can get occupied quickly. Thank you once again for sharing your positive experience and preferring Yotel. We hope to welcome you back soon.
Kind Regards,

GUILLERMO GOMEZ
General Manager
YOTEL GATWICK
Arrivals Concourse, South Terminal
London Gatwick Airport, West Sussex
RH6 0NN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle of Wight, United Kingdom
Level Contributor
63 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed July 8, 2014

I would recommend yotel to anyone but always warn them that if they are claustrophobic not to book. The free tea and coffee is a nice touch but please can we have decaff tea.
The rooms are clean and the showers lovely. My only downside this time was that our cabin was by the reception and i could here people booking in.
You cannot fault the location and being able to book timeslots makes so much more sense when you are checking out at 3am.
The man on reception was lovely and wish i could remember his name

Room Tip: Away from reception
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank loveholidays_com
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YotelHQ, General Manager at YOTEL London Gatwick Airport, responded to this review, July 28, 2014
Dear loveholidays_com

Thank you for staying with us for the fourth time, we appreciate your loyalty. We also appreciate you taking the time to write this review. We are sorry that your stay was affected by the noise from the reception- Please accept our sincere apologies. We understand completely that our guests want peace and quiet above all else and we do rely on our guests as much as is possible to be conscious of their fellow travellers’ desires to be quiet and where appropriate we will always ask guests to be mindful of noise levels. Thank you once again for your feedback and recommending us. We hope to welcome you back soon for the fifth time.
Kind Regards,

GUILLERMO GOMEZ
General Manager
YOTEL GATWICK
Arrivals Concourse, South Terminal
London Gatwick Airport, West Sussex
RH6 0NN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. John, United Kingdom
Level Contributor
81 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed July 3, 2014

I needed to kill four hours in the middle of the day, and Yotel provided the right answer at the right price. You get a cabin about the same size as you would get on a yacht, so a bed, TV, shower, toilet, aircon & WIFI. You wouldn't want to spend a few days here as there is no window and so no daylight but as a short term way of getting your own space in a busy airport it is really brilliant. The staff were extremely helpful, and the location is right in the South terminal. An excellent facility.

  • Stayed June 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MisterCreosote1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YotelHQ, General Manager at YOTEL London Gatwick Airport, responded to this review, July 28, 2014
Dear MisterCreosote1

Thank you for your positive review about YOTEL Gatwick. We are glad that you found our location convenient and liked our concept of hourly day rates. We are glad that you liked our compact cabins and our use of space. Thank you once again for sharing your views. We hope to welcome you back in near future.
Kind Regards,

GUILLERMO GOMEZ
General Manager
YOTEL GATWICK
Arrivals Concourse, South Terminal
London Gatwick Airport, West Sussex
RH6 0NN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about YOTEL London Gatwick Airport

Property: YOTEL London Gatwick Airport
Address: London Gatwick Airport South Terminal | Arrivals Concourse, Crawley RH6 0NP, England
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Hotel Style:
#4 Romantic Hotel in Crawley
#6 Business Hotel in Crawley
#7 Family Hotel in Crawley
Price Range (Based on Average Rates): $
Number of rooms: 46
Official Description (provided by the hotel):
YOTELAIR is located inside Gatwick international arrivals South Terminal, moments away from check-in and the North Terminal. We offer personal space to sleep, work or refresh with free Wi-Fi and internet access. Cabins are available as Premium, with a double bed or Standard, with a large single. Rates start at 32 GBP for 4 hours and you can book online or on-site at the hotel. Enjoy! ... more   less 
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Also Known As:
Yotel London Gatwick Airport Hotel Crawley
Yotel London Gatwick Airport Crawley

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