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“Exceeded Expectations”

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Premier Inn Gatwick Crawley Town West Hotel
Ranked #3 of 28 Hotels in Crawley
Certificate of Excellence
Crawley West Sussex
Level Contributor
147 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Exceeded Expectations”
Reviewed September 27, 2013

We stopped by on the off chance for breakfast and from the moment we stepped through the door we were made to feel very welcome and nothing was too much trouble. Maria on reception greeted us with a big smile and led us through and introduced us to the restaurant staff.
Admittedly it was not very busy but the restaurant staff were very friendly and patient as we ordered our food and while it was being prepared took time to talk to us.
What came across is the fact that they all love their jobs and work closely as a very slick team focused on customer service and providing a comfortable and relaxed environment.
The breakfast was eat as much as you want and was freshly cooked to order. It was excellent!
Sorry guys I cannot remember all your names but you were all wonderful! Krisz? Claire from Gossops Green and the two brothers in the kitchen and of course Maria are a credit to the Premier Inn.
We will be back!.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank tanzicat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, November 12, 2013
Thank you for taking the time for reviewing Premier Inn Crawley Town West.

I am delighted to hear that Maria, Clare, Krisz and The Team took such good care of you during your visit. I know that everyone at Crawley Town West is very focused on customer service and take great pride in their work. Reading your kind comments provides a boost to the whole Team.

Thank you again for you kind comments

I look forward to welcoming you back in the future.

Kind regards

Ian Divall

Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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751 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Perth, United Kingdom
Level Contributor
840 reviews
140 hotel reviews
common_n_hotel_reviews_1bd8 298 helpful votes
Reviewed September 22, 2013

This hotel is probably all as expected. Stayed two nights with my family to attend a nearby wedding. The bookings got messed-up and this caused some issues at check-in, which got resolved but not as quickly as it should have done. The rooms are pretty much as expected and the location is reasonably close to Gatwick Airport although the road signs and routes are not very easy to navigate (local authority problem and nothing to do with the Premier Inn). If you arrive on the wrong side of the carriageway, you can see the hotel but have to go a couple of miles around the neighbourhood.....or turn right at one of the places where it says "No Right Turn"...take your chances! The most memorable thing about this hotel was the breakfasts....big and hearty and pretty decent-tasting too. The waiting staff were pretty efficient and courteous too.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FairCityFrasie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, October 17, 2013
Thank you for reviewing Premier Inn Crawley Town West.

I am delighted that you found breakfast in our Thyme Restaurant to be so memorable, big, hearty and decent tasting. I know the Team are very efficient and courteous to.

I look forward to welcoming you back in the future.

Regards

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Earby, United Kingdom
Level Contributor
74 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed September 22, 2013

Chose this hotel near Crawley since I was working there for one day.After a long drive from the North I asked for a quiet room.I was given a brand new one on the quiet side.the service was brilliant and Maria there was so helpful. The bed and pillows were new and comfy I felt at peace and very safe.if you want a good nights sleep great service and a fresh large airy room then this is the place to stay.All at a good price too.most recommended.

Room Tip: Request the quiet side away from the road
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kate m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, October 17, 2013
Thank you for reviewing Premier Inn Crawley Town West.

I am pleased to hear that you had such a great nights sleep at our hotel and that Maria and the Team provided such good service during your stay.

Our rooms are larger than the normal Premier Inn and with brand new beds, pillows, bathrooms etc. So as you say, nice and airy.

I look forward to welcoming you back in the future.

Regards

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
100 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed September 19, 2013

Chose this hotel to stay in after a flight from Mombasa as I didn't fancy the drive back to Manchester straight after a 9 hour flight.

The hotel is in the process of being refurbished so there was a faint smell of paint everywhere but we were given a refurbished room so couldn't fault it. This Premier is one that has its own bar/restaurant within as opposed to having a pub next door so the ambiance was not quite the same as at Gatwick Manor which we chose to stay in prior to our flight but nonetheless the quality of the food was excellent and the service at both dinner and breakfast next morning first class.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Robert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, October 17, 2013
Thank you for reviewing Premier Inn Crawley Town West.

I am pleased you that you were unable to fault your refurbished room. We are very nearly finished, just a few rooms remaining.

It is good to hear that the food quality excellent and service first class in our Thyme Restaurant.

I look forward to welcoming you back in the future.

Regards

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
210 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed September 9, 2013

This branch is currently going through refurbishment. The room we stayed in was yet to be updated.
It was a disable room so everything was at a lower level which was fine. The room and the bathroom were clean. Though the mattress on the right hand side of the bed seemed to more worn and offered less support.
Although the bathroom was clean, it has a stale toilet smell and the extractor fan was very loud. Hope all these issues will be sorted out under refurbishment.
Our sleep was disrupted by kids running and screaming in the corridor, the parent was shouting after their kids.
We made a complaint to the duty manger Maria, who was very friendly, helpful and offered a full refund without quibble. She was very efficient and professional in dealing with the complaint.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank goldeneye2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, October 17, 2013
Thank you for reviewing Premier Inn Crawley Town West.

You will be pleased to learn that our refurbishment is nearly completed and we are only using those rooms that are refurbished. I am sure you will love the new look, new beds and new bathrooms.

I am sorry that some guests disturbed you during your stay but I am pleased Maria dealt with your complaint in a friendly, professional way.

I look forward to welcoming you back in the future.

Regards

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Island of Gozo, Malta
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 3, 2013

So after a long day traveling this couldn't of been a better hotel to choose. The beds are the best that I've experienced in any hotel in the world!!!!!!!! Check in was nice and quick with the computer, breakfast again the best!!!!!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tom P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, October 17, 2013
Thank you for reviewing Premier Inn Crawley Town West.

I am delighted that you find our beds the best in the world, the check in process so quick and breakfast to be the best.

Thank you again for reviewing our hotel.

I look forward to welcoming you back in the future.

Regards

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrington, United Kingdom
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 2, 2013

yet another welcome visit to this premier inn kara receptionist was very bubbly and freindly on our arrival we where put into one of their newley refurbed rooms which was very nice and comfortable all new itemis in room with nice back lighting to rear of bed new tv and bathroom equipment breakfast was good and all staff on bar and restaruant where also very freindly inc night porter steve would still recommend a visit

Room Tip: if you don't want road noise ask for rear room
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jessica7161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, September 14, 2013
Thank you for reviewing Premier Inn Gatwick Crawley Town West.

It is great to hear that you were so impressed with our refurbished bedrooms and bathrooms.

Thank you for your kind words about Kara, Steve and the Team for good, friendly service you received during your stay with us.


I look forward to welcoming you back in the future.

Regards

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Gatwick Crawley Town West Hotel

Property: Premier Inn Gatwick Crawley Town West Hotel
Address: Crawley Avenue | Gossops Green, Crawley RH10 8BA, England
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Business Hotel in Crawley
#3 Family Hotel in Crawley
#8 Romantic Hotel in Crawley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Gatwick Crawley Town West Hotel 3*
Number of rooms: 83
Official Description (provided by the hotel):
Indulge in a spot of retail therapy at the County Mall in Crawley, just 7 minutes' drive away. ... more   less 
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Also Known As:
Premier Inn Crawley
Premier Inn Gatwick Crawley

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