This branch is currently going through refurbishment. The room we stayed in was yet to be updated.
It was a disable room so everything was at a lower level which was fine. The room and the bathroom were clean. Though the mattress on the right hand side of the bed seemed to more worn and offered less support.
Although the bathroom was clean, it has a stale toilet smell and the extractor fan was very loud. Hope all these issues will be sorted out under refurbishment.
Our sleep was disrupted by kids running and screaming in the corridor, the parent was shouting after their kids.
We made a complaint to the duty manger Maria, who was very friendly, helpful and offered a full refund without quibble. She was very efficient and professional in dealing with the complaint.
- Official Description (provided by the hotel):
- Indulge in a spot of retail therapy at the County Mall in Crawley, just 7 minutes' drive away. ... more less
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- Also Known As:
- Premier Inn Crawley
- Premier Inn Gatwick Crawley