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Premier Inn Gatwick Crawley Town West Hotel
Ranked #3 of 28 Hotels in Crawley
Certificate of Excellence
Launceston, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great!”
Reviewed February 25, 2013

My family (husband and 2 boys 6yrs & 11 months) stayed in this hotel and would like to highly recommend staying here. The staff couldnt do enough to help, room clean as was the rest of the Hotel! My only issue was the bathroom was a little "ragged around the edges" but most importantly clean! Food both at breakfast and evening meal was brillant, catering for both my children. I would have not hesitation in booking at this hotel again.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adele J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, February 28, 2013
Thank you for taking time Premier Inn Gatwick Crawley Town West.

I am glad that you and your family enjoyed your stay with us and found our Team to be so helpful. Our Thyme Restaurant is very family friendly and the Team enjoy having children in the restaurant. It’s great that both children were catered for on our Children’s Menu.

I look forward to welcoming you all back in the near future.

Thank you again for reviewing the hotel.

Kind Regards

Ian Divall

Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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751 reviews from our community

Traveler rating
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    217
    55
    26
    13
See reviews for
266
227
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120
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
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English first
Grays Thurrock, United Kingdom
Level Contributor
56 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed February 17, 2013 via mobile

I was here last september for a night and decided to return again, Just spent 3 nights here and I have to say that this particular premier Inn is such a lovely place to stay, all the staff are great. They are always happy, helpful and very friendly The food in the thyme restaurant is lovely with the added bonus of the meal deal covering 3 course dinner, a drink and breakfast all for £22.99 look forward to returning again soon

Stayed February 2013, traveled solo
Helpful?
1 Thank Marky320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, February 28, 2013
Thank you for taking time Premier Inn Gatwick Crawley Town West.

I am so pleased that you enjoyed your return visit to our hotel and found the Team to be so happy, helpful and very friendly. It is always nice to receive positive feedback about the Thyme Restaurant and the three course meal deal. It is such very good value for money.

I look forward to your next stay with us.

Thank you again for reviewing the hotel.

Kind Regards

Ian Divall

Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Level Contributor
172 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
Reviewed February 9, 2013

Second visit here - 1 night (GBP 29 pre-booked on internet) . It's difficult to know what's new to say about Premier Inn other than they consistently manage to provide a good standard of clean comfortable rooms at a good price. Staff on the front desk very helpful and friendly. We didn't arrive until 23.15hrs after a late flight, but the desk was fully manned which is very re-assuring. Garage shop next door for small groceries, papers etc.

There are other Premier Inns closer to the airport ( this one is a 10 minute drive away) but I couldn't find any 29 pound deals at those - nearer to 58 pounds. I felt the saving was well worth the 10 minute car drive.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hauxton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, February 14, 2013
Thank you for reviewing Premier Inn Gatwick Crawley Town West.

I am pleased you were able to take advantage of our great on line offer and found the hotel so convenient for the airport.

It is good to hear that you always find Premier Inn to be of such a high standard of hotel and such good value for money.

I look forward to welcoming you back in the future.

Ian Divall

Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redhill, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 25, 2013

Room was warm, clean, very large bed, nice lighting, different from previous Premier inn.
Very friendly reception staff. Felt very welcome.

Alas restaurant food was bad, tables too close together, waitress was friendly and attentive.

We ordered dough balls, not the lightly golden dough balls I have had before but microwave hot white/grey looking. Garlic mushroom risotto, oh dear, more so a bowl of rice with a mushroom sauce poured over with a half hearted attempt at stirring it in...pizza was ok.
The restaurant meal put us off the impending breakfast in the morning....we went elsewhere.

Room Tip: Go for the top floor. Very noisy on 1st floor, squeeky floors.
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Butterflytart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, January 30, 2013
Thank you for reviewing Premier Inn Gatwick Crawley Town West.

I am pleased you found your room to be so warm and clean. An our Team to be so friendly and welcoming.

I have passed your comments regarding your meal to Dhan our Food and Beverage Manager who would be happy to discuss the matter with you. Please feel free to contact him on 01293 590 750.

Than you again taking the time to review our hotel and I hope to welcome you back in the future.

Kind Regards.

Ian Divall

Operations Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Margate, England, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
Reviewed January 16, 2013

staying there into the new year the staff were very help-full when asked for extra bedding dew to the cold weather out side as i sleep very cold.the hotel heating is nice and warm but as i have had a cold/flu i find it cold at night.the food here is very good and there has been some nice soups here. the staff are always very help-full and chris and ian are very warm and kind it is so nice to find older staff that are willing to help you out when you are unwell.i will be using this hotel again as they are so kind and friendly.thank you chris and ian . xxxxx

Room Tip: rooms at the back of the hotel are nice and the middle floor is best.
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  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank victor j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, January 17, 2013
Thank you for reviewing Premier Inn Gatwick Crawley Town West.

I am so pleased that you enjoyed your stay with us. Chris and the Team are always happy to assist our guests, the extra bedding was not a problem and I am pleased you found your room to be nice and warm.

It’s great that you enjoyed eating in our Thyme Restaurant, especially the seasonal soups.

I am glad you are now fully recovered from the flu.

I look forward to welcoming you back on your next visit.

Kind regards

Ian Divall

Operation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berwick St John
Level Contributor
421 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 226 helpful votes
Reviewed January 9, 2013

This is a hotel I will definitely use again, it feels very new and clean and the room was most comfortable.
As is generally the case with Premier Inn, the staff were friendly, helpful and professional.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AttitudeAdjuster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, January 10, 2013
Thank you for reviewing Premier Inn Gatwick Crawley Town West.


I am pleased that you found the hotel so clean and comfortable during your stay and the Team so professional, helpful and friendly.

I look forward to welcoming you back in the future.


Thank you again.

Best Wishes

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 8, 2013

At very short notice we had to visit relatives in Crawley. Information provided by the hotel on-line made it very easy to locate. Reception was quick and helpful, we eat in the bar in the evening and the following morning enjoyed a lovely breakfast served by Matt, a very pleasant young man who went out of his way to ensure we enjoyed our food.
We would stay in this quite clean hotel again.

Room Tip: Back of the hotel was very quiet
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Verles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, January 10, 2013
Thank you for reviewing Premier Inn Gatwick Crawley Town West.

I am pleased that Matt and the Team so helpful and attentive and you enjoyed our Premier Breakfast.

I look forward to welcoming you back again when next you visit your family.

Thank you again.

Best Wishes

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Gatwick Crawley Town West Hotel

Property: Premier Inn Gatwick Crawley Town West Hotel
Address: Crawley Avenue | Gossops Green, Crawley RH10 8BA, England
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Business Hotel in Crawley
#3 Family Hotel in Crawley
#8 Romantic Hotel in Crawley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Gatwick Crawley Town West Hotel 3*
Number of rooms: 83
Official Description (provided by the hotel):
Indulge in a spot of retail therapy at the County Mall in Crawley, just 7 minutes' drive away. ... more   less 
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Also Known As:
Premier Inn Crawley
Premier Inn Gatwick Crawley

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