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Premier Inn Gatwick Crawley Town West Hotel
Ranked #2 of 28 Hotels in Crawley
Certificate of Excellence
Margate, England, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
“xmas”
5 of 5 bubbles Reviewed February 17, 2012

was made very welcome over xmas and had a good time it is nice to see a hotel open over xmas . 5 stars xxxxx

  • Stayed December 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank victor j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, February 20, 2012
Thank you for writing such a kind review on the Premier Inn Gatwick Crawley East.

I am please to hear that you had a good time during your stay over Christmas. Even With the festive period we still aim to make all our guest’s feel welcome and I’m so pleased we did for your stay.

We look forward to welcome you back in the future.

Kind regards,

Ian Divall,
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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714 reviews from our community

Traveler rating
    424
    204
    50
    26
    10
See reviews for
253
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37
116
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 17, 2012

Stayed over for one night and would stay again, every member of staff a pleasure, will be staying there again when in area

  • Stayed March 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Martin4963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, February 18, 2012
Thank you for taking the time to write such a lovely review on the Premier Inn Gatwick Crawley East.

I’m glad you had a great time with us, and that you found our customer service here from the team at Premier Inn Gatwick Crawley East, great.

We aim to deliver excellent customer service with every guest, and find feedback like yours as a great from of motivation for the team.

We Look forward to be able to welcome you back in the near future

Kind Regards

Ian Divall
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
1 review
5 of 5 bubbles Reviewed February 7, 2012

We recently stayed at this hotel and I must say I found it to be one of the best! Staff service was excellent. The rooms were the cleanest I have seen and with the biggest bed. Will definitely stay again.

Stayed January 2012, traveled as a couple
Helpful?
Thank Sally B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, February 10, 2012
Thank you for taking the time to write such a kind review on the Premier Inn Gatwick Crawley East.

I am delighted that you found the team her to be excellent. I have passed on your kind comments to them.

I found it such an honour to be told that this was one of the best hotels for you. We strive to make this hotel one of the best, in Crawley.

I am pleased to hear that you found our rooms to be the cleanest and that the beds are the biggest. At Premier Inn we pride ourselves on our fantastic hypnosis beds.

We look forward to welcoming you back in the near future.

Kind Regards,

Ian Divall.
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 6, 2012

If you are looking for simple & clean then this is the place to go.
The rooms were great value for money and very spacious. Great for stop offs & short stays.
The things that surprised me most was how quiet our room was.
I'd stay here again.
Great value for money

Room Tip: Rooms with even numbers are the ones that face away from the main road.
See more room tips
  • Stayed February 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Natasha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, February 7, 2012
Thank you for taking the time to write such a kind review for the Premier Inn Gatwick Crawley East.

I am very pleased to hear that you found our rooms to be of great value and very spacious.

We look forward to welcome you back in the future.

Many thanks

Ian Divall,
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent, UK
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed February 5, 2012

Yep stayed here for a late booked one nighter, from moment i walked in young lady on reception made me feel very welcome, room was clean airy and warm,
I think PI are hitting the mark the last three trips I have stayed in their hotels and the staff seem to love working there, it really shows, I'll go back.

Simon

  • Stayed January 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Simon_the_Geek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, February 7, 2012
Thank you for taking the time to write a kind and honest review on the Premier Inn Gatwick Crawley East.

I am pleased to hear that you found our team to be pleasant during your stay and that nothing was too much trouble for them to help you.

We look forward to welcoming you back in the future.

Kind regards,

Ian Divall.
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 27, 2012

Great. We always look for a premier inn if we are going anywhere. They are always great the only thing that changes is the food. We only stayed for 1 night as usual on the way to a sporting event. The food was OK but the rest as usual was great. Not sure about the price as we aren't familiar with London prices.
Great hotel would stay again but don't expect a 5* meal (that's not to say it was bad )

  • Stayed January 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rayner91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, January 29, 2012
Thank you for taking the time to write such an honest review on the Premier Inn Gatwick Crawley East.

I am sorry to read that you found the food not to be as higher standard as the hotel in general.

I am pleased to read that you found the hotel to be up to Premier Inn’s usual high standards and we look forward to seeing you again soon.

Kind Regards,

Ian Divall.
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 25, 2012

Our first stay in a hotel with our 4 month old twins & everyone was helpful, friendly & attentive. Very family friendly hotel & we would definitely visit again if the need arose.

  • Stayed January 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LashieLoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, January 29, 2012
Thank you for writing a lovely review on the Premier Inn Gatwick Crawley East.

We really enjoyed you staying here with us and found it to be a real pleasure having you and the twins stay with us. I know our team found them adorable. It would be lovely to see them grow up.

I am glad to hear that the team were very attentive to your needs while you were here. I have passed your kind comments on to the team who have found it a great source of moral.

We look forward to welcoming you back again very soon.

Many Thanks,

Ian Divall.
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Gatwick Crawley Town West Hotel

Property: Premier Inn Gatwick Crawley Town West Hotel
Address: Crawley Avenue | Gossops Green, Crawley RH10 8BA, England
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Business Hotel in Crawley
#2 Best Value Hotel in Crawley
#3 Family Hotel in Crawley
#8 Romantic Hotel in Crawley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Gatwick Crawley Town West Hotel 3*
Number of rooms: 83
Official Description (provided by the hotel):
Indulge in a spot of retail therapy at the County Mall in Crawley, just 7 minutes' drive away. ... more   less 
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Also Known As:
Premier Inn Crawley
Premier Inn Gatwick Crawley

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