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“Not a great nights sleep”

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Premier Inn London Gatwick Airport East (Balcombe Road) Hotel
Ranked #8 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed April 15, 2013

I found the bed much to firm for my liking. I know everyone has preferences but a choice of firmness would be an improvement. The fact that you have to leave the building in the morning to go to an adjacent pub for breakfast is a nuisance especially when the weather is bad as there is no covered walkway.

Room Tip: No tips to mention
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  • Stayed: April 2013, traveled with family
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Thank Sleepyhead187055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this reviewResponded April 18, 2013

Dear Guest thank you for taking the time to write a review of our hotel I was sorry to hear that on this occasion you found the bed to be to firm for you.
I will of course pass your comments on to the management team thanks

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483 - 489 of 620 reviews

Reviewed April 8, 2013

Had a lovely stay at this hotel. The room was a standard premier inn, very comfortable and a lovely big bath to relax inn. Staff were extremely helpful and answered all questions well.

The hotel is a short drive to Gatwick and Crawley. We travelled to central London and looked into the different routes. You can get a super day saver for just under 15 pound which includes return train and underground travel card. You can park at Crawley station for £4.50 all day or only £1 on a saturday. Taxi to Crawley around £8. Three bridges station is closer to the hotel about £6 in a taxi but no parking.

There was a pub next to the hotel and considering there are no others within walking distance the food was very good value. I was however disapointed with the breakfast. It was advertised as the traditional premier inn "all you can eat" breakfast. While the cold breakfast items were all you can eat, the cooked breakfast was not. You got a set cooked meal. Now normally I wouldnt mind, however for almost £9 I feel that I got nowhere near my monies worth and I coukd have had a similar breakfast at Tescos for a fraction of the price. Slightly misleading advertising in my opinion.

Overall I woukd stay here again, my compliments to the hotel staff for their friendly and helpful service. Just sort your breakfasts out so they are in line with other premier inns.

  • Stayed: April 2013, traveled with friends
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Thank neeeeeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this reviewResponded April 11, 2013

Dear guest
Thank you for taking the time to write a review of our hotel
I was pleased to hear you enjoyed your time here and found everything to be of the standard you expect, the team here strive to ensure our guest have all they need for a great stay. We always like to get feedback as this helps with staff training.
I am sorry that the breakfast did not reach your expectations and hope that on your next visit this problem will have been resolved, I will of course pass your comments on to the pub manager. we look forward to welcoming you back in the future.
Thanks

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Reviewed March 31, 2013

We needed a place to stay at, as we transited through from Australia to Spain. An early arrival at Heathrow after 26hrs traveling meant we need to wait a day for the onward flight to Spain from Gatwick. The room was ready and waiting for us as our body clocks were all over the place. A classic Full English Sunday Roast and a couple of drinks helped restore us. Lovely place great quiet location shall always use this place again.

Stayed: March 2013, traveled as a couple
Thank Tony U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this reviewResponded April 9, 2013

Dear guest
Thank you for taking the time to write a review of our hotel.
We were pleased to hear you enjoyed your stay and found everything
To be to your liking, we look forward to welcoming you back on your next visit.
Thanks

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Reviewed March 31, 2013

Have stayed here a couple of times before an early morning flight from Gatwick and to be safe from the unpredictability of the M25. Close enough (about 10 minutes) yet far enough to feel away from the airport. Good parking and pub/restaurant next door. Rooms and facilities to usual Premier Inn standard, although not yet received TV upgrade that some PIs have. Can recommend as an 'airport stop over' and we will use again. Booking early meant we got excellent value.

  • Stayed: March 2013, traveled as a couple
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Thank JerryBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this reviewResponded April 8, 2013

Dear Guests,

Thank You for taking the time to write a review on the hotel. I am glad that you found the rooms to be of Premier Inn Standards and that you made your booking early so you were entitled to a Premier Saver room.

We do hope to see you again and look forward to seeing you at Premier Inn London Gatwick Airport East.

Kind Regards,

Operations Manager

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Reviewed March 29, 2013

the hotel is away from the busy area , on a relatively quiet road . easy access for Gatwick , with good parking . the rooms are clean , however you may need to ask for an extra room heater in the winter . my sat nav took me right to the hotel , so easy to find . good value for money .

  • Stayed: March 2013, traveled on business
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Thank smilecalPrestatyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LondonGatwick, General Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this reviewResponded April 4, 2013

Dear Guest,

Thank You for the review, we are very pleased to hear you enjoyed your stay in our hotel.
We are sorry to hear about your room being cold, our receptionists are more than happy to provide extra heaters or duvet on request for all our guests, and make their stay more comfortable.
Thank you again for reviewing the hotel and I look forward to your next visit.

Kind Regard

Melissa Godawela

Operations Manager

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Reviewed March 21, 2013

The directions on the Premier web-site (Bing Maps) takes you to a blocked off road. An office block has been built over it! Buckingham Gate is no longer linked to Balcombe Road. If you get lost, go to the garage near the airport and look at the map t0 find your way to Balcombe Road. Basically, you need to head back towards Crawley and then turn back on the Balcombe Road.

  • Stayed: March 2013, traveled with family
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1  Thank Brian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this reviewResponded March 26, 2013

Dear Guest thank you for taking the time to write a review of our hotel.
Very sorry to hear you had a problem with our website map.
I hope that when you finally arrived you found the hotel and staff
Service met your requirements and you feel able to stay with us again.
Please do not hesitate to call us if we can be of any help to you in the future.
Thanks

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Reviewed March 16, 2013

We stayed here for one night before our late morning flight. It was ideal and not to far away from the airport (10mins drive) but far enough to get away from the noise and busy airport traffic.

Rooms were usual premier inn standard and were nice and clean, although we did have to ask for more towels as there was only enough for one person! The room was on the chilly side when we got there but soon warmed up after a time.

Next door is a pub, we had our evening meal here, it was ok!

We didnt have breakfast so can not comment but overall for a nights stay before your flight its ideal and we will use again and recommend to others.

  • Stayed: February 2013, traveled as a couple
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Thank trishawynn32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this reviewResponded March 18, 2013

Dear Guest
Thank you for taking the time to write a review of our hotel it is always good to get feedback as this helps with ongoing training. We were pleased to hear you enjoyed your stay and found our location suited your needs. Sorry you had less towels than usual left in your room .the team here strive to ensure that our guest have all they need to have a good stay. We look forward to welcoming you back in the future.
Thanks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn London Gatwick Airport East (Balcombe Road) Hotel

Address: 1066 Balcombe Road | Pound Hill, Crawley RH10 3NL, England
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
#6 Family Hotel in Crawley
#7 Romantic Hotel in Crawley
#15 Business Hotel in Crawley
Price Range: $61 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Gatwick Airport East (Balcombe Road) Hotel 3*
Number of rooms: 42
Official Description (provided by the hotel):
Set in a more rural location, close to the airport and the shops and cafes of Crawley town centre. ... more   less 
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Also Known As:
Premier Inn Gatwick / Crawley (Pound Hill) Hotel Crawley
Premier Inn Crawley

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