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Premier Inn London Gatwick Airport East (Balcombe Road) Hotel
Ranked #7 of 28 Hotels in Crawley
Certificate of Excellence
Rushden, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Would stay here again”
Reviewed January 2, 2013

This was my second stay at this Premier Inn. The staff are friendly and helpful, the rooms clean, comfortable and well-appointed, and the stay quiet. The 'Parson's Pig' pub adjacent to the hotel offers a varied menu at reasonable prices, and the food is of good quality. Again, the staff are welcoming and helpful. I would not hesitate to stay here again, especially with the close proximity to Gatwick Airport.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jackie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review, January 6, 2013
Dear Guest thank you for taking the time to write a review of our hotel, we were pleased to hear you had a good stay and found everything to be up to standard, the team here strive to ensure every guest has an enjoyable stay and it is always good to get positive feedback. we look forward to welcoming you in the near future, thanks
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572 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (77)
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English first
Ipswich
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 28, 2012

Stayed for one night over Christmas. Staff were helpful and friendly. Hotel was clean and tidy and nice and quiet. didn't use the pub as it was closed over Christmas. When trying to book on the premier inn website this hotel doesnt always seem to come up, so you might need to put in the post code.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ann1e2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review, January 1, 2013
Dear Guest thank you for taking the time to write a review of our hotel it is always good to get feebck from guests. i was pleased to hear you had a good stay the team here always strive to ensure all our guests have a good experiance during there stay. thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chepstow, United Kingdom
Level Contributor
191 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed December 28, 2012

With Premier Inns what you see is what you get. I've stayed in this one previously and had no hesitation in booking it again. Good size room; lovely comfortable bed and pillows; clean and tidy - and quiet! Friendly reception staff. Breakfast next door at the Parsons Pig.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Liz G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review, January 1, 2013
Dear Guest thank you for taking the time to write a review of our hotel it ia always good to get feedback . i am please you enjoyed your time with us and look forward to welcoming you back in the future thanks
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Kendal, United Kingdom
Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed December 27, 2012

Stayed at this Premier Inn for 3 nights in november, can't fault a thing. The bedroom was clean and comfortable and the staff were very friendly. Would stay here again if we are in the area. Had breakfast and dinner in the pub next door, service and food were very good.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robann25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review, January 1, 2013
Dear guesr thank you or your feedback on our hotel always good to hear how our guest senjoyed there stay, the team here strive to make every stay a good experiance for our guests.
thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Bromwich, United Kingdom
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed December 17, 2012

We stayed here for a one night stop over before flying early from Gatwick Airport the next morning.

I would imagine 99% of people drive past it the first time as it is quite set back from the road - take a look on Google Earth using the post code RH10 3NL just so you know where about it is on the Balcombe Road. Check in was efficient and we were told about the pub meal times which is adjoining the building.

The room was equipped with all the standard Premier Inn decor and fixtures & fittings. The bathroom was looking a little tired and the windows were really drafty which meant the room was very cold upon entering. As the windows were drafty they not only let in the cold but also the noise from Gatwick airport. However, at £29 per room it was still good value for money and the issues are not really major considering the price. There were three or four rabbits roaming outside our window which was nice to see!

I will definitely use this hotel again if I was to take another early flight from Gatwick and should the price fall below £50.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BritB71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review, January 1, 2013
Dear Guest thank you for taking the time to write a review of our hotel . i was pleased to hear you enjoyed your stay with us.and hope to be able to welcome you back in the future.
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Frankfurt, Germany
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 27, 2012

Hotel was good, can't really complain about anything. Ate at the Parsons Pig (pub attached to the hotel). The food was good but the service could have been a lot better. My daughter waited over an hour for dessert, even though we had mentioned it several times. Took the same amount of time of the plates to be cleared away.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spookie_HJH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review, December 4, 2012
Dear guest thank you for taking the time to write a review of our hotel. pleased to hear all was well with your stay . i will pass your comments regarding the pub to their manager .
thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed November 12, 2012

Stayed here whilst attending a Wedding in nearby Turners Hill. The location of this Premier Inn is superb and a bit off the beaten track so probably quieter than others in the area.

We arrived early before normal check-in time, and the young lady at reception went out of her way to have our room cleaned and ready for us, bearing in mind she had many others arriving early too.

The room was in a good state of repair, decor good, and clean!

I managed to forget my belt so needed to nip out and buy one, once again the receptionist was invaluable at finding the postcode for a retail park to enter into my satnav.
Booking a taxi for us later (and getting a fixed price) was no bother for her either.

Unfortunately a rugby team staying there too managed to keep us up most of the night due to their drunken antics (hilarious guys, you really are such wags you rugby types in your little stripy blazers.....one day you may grow up and consider others.....nah probably not!).

True to their promise the receptionist refunded us the full money in the morning due to our poor nights sleep, which to be fair was not the fault of the Premier Inn or the staff.

If i was in the area I would definitely stay here again, and I think the chain is very fortunate to have such diligent hard working staff here. (Note for Premier Inn: Stayed 25/08/12, please reward the receptionist on duty that day suitably, as she is a gem!)

Dave & Helen

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dotra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LondonGatwick, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review, November 13, 2012
dear guest thank you for taking the time to write a review of premier inn london gatwick airport east . it is always good to get feedback, i was pleased to hear you enjoyed your stay and fount the member of the team helpfull when you arrived and during your stay,the team here strive to ensure all guest have a pleasant and trouble free stay thanks again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn London Gatwick Airport East (Balcombe Road) Hotel

Property: Premier Inn London Gatwick Airport East (Balcombe Road) Hotel
Address: 1066 Balcombe Road | Pound Hill, Crawley RH10 3NL, England
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
#6 Family Hotel in Crawley
#7 Romantic Hotel in Crawley
#15 Business Hotel in Crawley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn London Gatwick Airport East (Balcombe Road) Hotel 3*
Number of rooms: 42
Official Description (provided by the hotel):
Set in a more rural location, close to the airport and the shops and cafes of Crawley town centre ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Gatwick / Crawley (Pound Hill) Hotel Crawley
Premier Inn Crawley

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