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Premier Inn London Gatwick Airport (North Terminal) Hotel
Ranked #2 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed November 6, 2013

We usually stay at the Sofitel next door when it was just us and our Son. Now we had our new baby with us, we didn't want to pay around £200 for a room in the Sofitel that would fit all of us. We took a 'gamble' on the Premier Inn North Terminal for £49.....our gamble paid off and I now cannot justify the price of the Sofitel for future holidays!

We checked in at 5pm, and the hotel was very quiet, I was pleased as I'd heard alot about the bad queues and lift issues. We still went to dinner at the Sofitel so had the best of both worlds, but when we returned around 7.45pm, the queue to get into the hotel was out of the door. There were staff there trying to keep things flowing, but not to much effect it seemed.....so your arrival time seems to be the deciding factor on what sort of queue you might face.

Room was small, even though it was a family room....no room around the bed, cot or camp bed, and we just about squeezed our luggage and the pushchair in. Still, for the price paid and the short amount of time in the room (less than 12 hours) we weren't complaining.

Only downside was no fridge in your room or the option to hire one..... I had expressed milk that I needed kept cool, and had to use the hotels kitchen fridge. Apparently this was the 'norm' for guests who wanted to refrigerate something, and whilst everything was ok in the end, it wasn't something I was particularly happy doing.

Thumbs up from us though, and we are looking to book for our next holiday in April.

  • Stayed: October 2013, traveled with family
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3  Thank LisaMJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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10,770 - 10,776 of 12,504 reviews

Reviewed November 6, 2013

check- in was easy. staff were very welcoming even at 3am! room was spacious and you can't hear other people in the hotel, so very quiet. lots of selection for breakfast although I thought the extra price for this was a little expensive. but overall very happy with our stay and you don't have to check out til 12! so you don't feel rushed.

  • Stayed: October 2013, traveled with family
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1  Thank Natasha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2013

Stayed here for the night enroute to pick up a cruise ship in Norway. Needed an easily accessible hotel adjacent to airport for an early departue. This hotel fitted the bill very well. Comfortable bed, great pillows and tasty breakfast.

  • Stayed: November 2013, traveled as a couple
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Thank Doug H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quin_Holtzhuizen, Manager at Premier Inn London Gatwick Airport (North Terminal) Hotel, responded to this reviewResponded November 11, 2013

Thank you for taking time to post your review.

I am glad that the hotel fitted the bill of an easily accessible hotel.
I am pleased that you had a comfortable bed with great pillows and a tasty breakfast.

We hope to welcome you back to stay in the future at Premier Inn London Gatwick Airport North Terminal

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2013

Great location right next to the North Terminal. In fact only seconds away.
From our room you could see planes taking off.
Nice hotel with good rooms which are a fair size.
Ate dinner in the restaurant, which was very good. As the hotel is very busy, may be best to reserve a table when you check in. As we had to wait well over an hour for our table.
The hotel lifts are a bit crazy, as you seem to wait for one for ages and then stops at every floor on the way up / down. (The hotel is very busy)!

  • Stayed: October 2013, traveled as a couple
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Thank AnnH3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quin_Holtzhuizen, Manager at Premier Inn London Gatwick Airport (North Terminal) Hotel, responded to this reviewResponded November 7, 2013

Thank you for taking the time to post your review on Premier Inn London Gatwick Airport North Terminal.
I am pleased that you found the hotel to be in a great location and that you could see the planes taking off from your room.
I am glad that you had a good meal in our Thyme restaurant but am sorry to hear that you had to wait for a table. We do try to advise all our guests to book tables in the Thyme restaurant, as it does get busy.
Thank you for your feedback. It is only by this that we can solve any problems that may arise.
We hope to welcome you back to stay in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2013

This hotel is a typical Premier Inn with very good services and facilities. Sometimes it is difficult to get a reservation in the restaurant, though the same foods are served in the bar, but the service is slower. The hotel is very convenient to the Airport and usually has a competitive price for a night stop.

  • Stayed: November 2013, traveled solo
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Thank anniemation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quin_Holtzhuizen, Manager at Premier Inn London Gatwick Airport (North Terminal) Hotel, responded to this reviewResponded November 7, 2013

Thank you for taking the time to post your review on Premier Inn London Gatwick Airport North Terminal.
I am pleased to hear that you found the hotel to be convenient to the airport with very good services and facilities. I am also glad to hear that you thought it was a competitive price for a night stop.
I hope to welcome you back in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2013

We have started to stay here the night before we travel anywhere. It is so convenient for Gatwick as is outside the North terminal, and is a few minutes walk from the shuttle so you can be in the South terminal in 5 minutes. Check in is very efficient and the staff are all helpful and friendly.
The beds are so comfortable and I have never heard the planes so you get a great nights sleep. No more middle of the night treks to to get to the airport for a morning flight.
The Premier breakfast is great value for money and we always have this too to set us up for our journey. We have stayed here 3 times since it opened and have another stay booked for our Christmas Holiday getaway.

  • Stayed: August 2013, traveled with family
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Thank GeorginaLondon7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quin_Holtzhuizen, Manager at Premier Inn London Gatwick Airport (North Terminal) Hotel, responded to this reviewResponded November 7, 2013

Thank you for posting your review.

I am delighted to hear that you would always use this hotel before you travel and that you have booked to stay again for your Christmas getaway. I am pleased that you found check in to be efficient and the staff are all helpful and friendly.
I am pleased to hear that you found the beds comfortable and were able to get a ‘Good Nights Sleep’ without being disturbed by any plane noise. I am also pleased that you find the Premier breakfast to be great value for money.

We look forward to welcoming you back for your Christmas getaway.

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Reviewed November 4, 2013

Stayed at the Premier Inn adjacent to Gatwick North terminal prior to an early morning flight.
We had a lovely family room and had the breakfast, which was great (as always). The hotel is very close to the terminal and was great value for money.
We would use it again.

  • Stayed: October 2013, traveled with family
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Thank Darren N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quin_Holtzhuizen, Manager at Premier Inn London Gatwick Airport (North Terminal) Hotel, responded to this reviewResponded November 7, 2013

Thank you for posting your review on Premier Inn London Gatwick Airport North Terminal.

I am please that you had a lovely family room and had a great Premier breakfast. I am also glad that you found the hotel to be great value for money and that you would stay with us again.

We look forward to welcoming you back to Premier Inn London Gatwick Airport North Terminal in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn London Gatwick Airport (North Terminal) Hotel

Address: Northway | Gatwick Airport North Terminal, Crawley RH6 0PH, England
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Restaurant Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 28 Hotels in Crawley
Price Range: $82 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Gatwick Airport (North Terminal) Hotel 3*
Number of rooms: 701
Official Description (provided by the hotel):
This Premier Inn is directly opposite the main entrance to the North Terminal, offering free monorail to the South Terminal which takes only 2 mins. This new hotel is located within easy reach of the M25 and M23, providing a Costa coffee store, Thyme restaurant and bar, business lounge and express check-in. This hotel does not have its own car park however, parking is available at a discounted rate (25.00 GBP for 24hrs) for Premier Inn guests at the North Terminal short stay car park. This is payable at reception on production of your parking ticket. NOTE - Multiple hotels are located in the area, please ensure you have selected the correct hotel before completing your booking. ... more   less 
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