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“Remarkably quiet and comfortable”

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Premier Inn London Gatwick Airport (North Terminal) Hotel
Ranked #1 of 28 Hotels in Crawley
Certificate of Excellence
Lewes, United Kingdom
Level Contributor
96 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Remarkably quiet and comfortable”
Reviewed August 6, 2013

£61.80 for three people including breakfast on a Friday night. We checked in our bags at the airport and walked across to our room. Lovely and clean and amazingly quiet. It made the start of our holiday very relaxed indeed. The usual great quality and value for money from Premier Inn. You could check in without even talking to anyone using the self service check in desks. Breakfast was nice and the service at breakfast was extremely friendly and welcoming. No noise from the airport and a great night's sleep.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jazpops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quin_Holtzhuizen, Manager at Premier Inn London Gatwick Airport (North Terminal) Hotel, responded to this review, August 7, 2013
Thank you for your review on your stay at Premier Inn London Gatwick Airport North Terminal.

I am so pleased to hear that you found the hotel to be lovely and clean and amazingly quiet and made the start of your holiday very relaxing. I am also pleased you found the hotel to be great quality and value for money.

It is great to hear you enjoyed the all you can eat buffet breakfast and found the team to be extremely friendly and welcoming.

We hope to welcome you back to Premier inn London Gatwick Airport North Terminal again in the future.
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10,792 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,278)
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English first
Lowestoft, England
Level Contributor
52 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed August 6, 2013

We just needed a bed close to the airport for a 7:30 flight and at £109 for room & 11 nights parking it was brilliant value and convenience. My husband often stays in PIs as he travels extensively for work & finds them a sound budget brand. The room was fine and we ate before arrival as airport hotel restaurants are notoriously busy & expensive so we avoid them. They need a key card drop off at the exit as this is below reception but we'll definitely use it again. The valet parking package was excellent too & the whole lot was booked very easily via the PI website.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lesley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parksville, Canada
Level Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 5, 2013

This hotel provides everything necessary for a pre or post vacation stopover at reasonable cost including a restaurant, bar, store for snacks however, service was poor. Check in is supposed to be completed by the client on a terminal however no one could accomplish this without assistance from staff consequently the process was quite chaotic. Staff in the restaurant seemed to be inexperienced. Hotel offers free wifi for 30 minutes; there is a charge for more time. Had difficulty getting onto wifi and had to enlist the assistance of staff but they were busy at reception. Room was satisfactory and included all the basics. Experienced no noise despite proximity to aircraft and airport shuttle. Location is great; just a few steps from the north terminal. There is a shuttle to the south terminal.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thealexpopes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quin_Holtzhuizen, Manager at Premier Inn London Gatwick Airport (North Terminal) Hotel, responded to this review, August 7, 2013
Thank you for your review on your stay with us at Premier Inn London Gatwick Airport North Terminal.

I would like to thank you for your honest feedback regarding your stay with us. I am sorry to hear that you found the check in process to be chaotic and the team in the restaurant to be inexperience. I am also disappointed to hear that you had problems with the Wifi and found the reception team too busy to help. It is only through honest and direct feedback from our guests that we can see where are going wrong and work hard to improve, At Premier Inn we strive to deliver the best possible service that I know we can deliver at this hotel. I am therefore very sorry to hear that we failed to do so on this occasion.

I am however pleased to hear that you found the location great and the room satisfactory. It is great to hear you enjoyed the good nights sleep we guarantee at Premier Inn with no noise from the airport.

I hope we can welcome you back to Premier Inn London Gatwick Airport North Terminal again and show you what we really can do.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 5, 2013 via mobile

I stayed here for 2 nights, 2nd & 3rd August as I was visiting friends nearby & was absolutely delighted & extremely impressed!!!

We had a drink at the bar on arrival then ordered a pizza to take to our room which was made fresh, to order, & absolutely delicious !

After a great nights sleep in a lovely, clean, comfortable room with the best sound proofing ever we had the most amazing breakfast where Carlos really looked after us! We came in late after spending the day with friends & were surprised & delighted that
Costa was still open (24 hours!!) so we had a lovely cake & hot chocolate before heading to bed, again looked after by the nicest, most pleasant young girl-unfortunately I didn't catch her name.

Again we all had a fantastic sleep, followed again on Sunday morning with a fantastic breakfast-there is a great selection, continental & cooked. I also asked for poached eggs which were made fresh & are the nicest poached eggs I've ever had!

I do not have one single bad thing to say about this hotel, everything was fantastic & the staff genuinely care & go out of their way to look after you. Thank you, well done & keep up the great work!!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Allisos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quin_Holtzhuizen, Manager at Premier Inn London Gatwick Airport (North Terminal) Hotel, responded to this review, August 7, 2013
Thank you for taking the time to post such a great review on your stay with us at Premier Inn London Gatwick Airport North Terminal.

Your feedback regarding you stay with us is just fantastic to hear. I am so pleased you had the good nights sleep we guarantee at Premier Inn in a clean and comfortable room with excellent soundproofing.

I am delighted you enjoyed a pizza in your room and was pleased with the 24 hour Costa Coffee as well as the all you can eat buffet breakfast in the morning.

I would also like to thank you for your lovely feedback regarding the team. Feedback such as this is a great source of motivation for the team and they will be very pleased to read this.

We look forward to welcoming you back to Premier inn London Gatwick Airport North Terminal again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
90 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 5, 2013

Great location for overnight stay at Gatwick airport few minutes walk from north terminal. Arrived at check in a nice helpful young lady helped me check in. Good room , clean nice big comfy bed and good pillows. Nice bath room good shower and soft clean fluffy white towels. Tv, tea and coffee making facilities as well. Room well soundproofed did not hear fellow guests or planes. Excellent choice of various hot and cold things for breakfast. Had drink at bar could do with more staff at busy times. Would recommend hotel to anyone who had early morning flight.

Room Tip: stayed in standard double room was excellent can not comment on other rooms
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  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anthony W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quin_Holtzhuizen, Manager at Premier Inn London Gatwick Airport (North Terminal) Hotel, responded to this review, August 7, 2013
Thank you for your review on your stay with us at Premier Inn London Gatwick Airport North Terminal.

It is great to hear you had an excellent stay with us and found the room to be clean, big and comfortable with a good shower and well soundproofed. I am also pleased you enjoyed the all you can eat buffet breakfast and found there to be an excellent choice of hot and cold items for breakfast.

We hope to welcome you back to Premier Inn London Gatwick Airport North Terminal again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Witney, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 5, 2013

Ideal, in a good location to not need to drive to the airport. Good value for money. Because of the location it would be hard to find a really good meal, but the restaurant in the Hotel and in the terminal (just over the road) are convenient. The proximity to the shuttle for South Terminal was essential.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank T G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quin_Holtzhuizen, Manager at Premier Inn London Gatwick Airport (North Terminal) Hotel, responded to this review, August 7, 2013
Thank you for your review on your stay with us at Premier Inn London Gatwick Airport North Terminal.

I am delighted you found the hotel to be in such an ideal location and good value for money. We hope to welcome you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 5, 2013

Stayed in this Premier Inn for one night as had a early start (0730 Flight). We booked a package for hotel and car parking, 1 night and 4 days parking for £89.
You can walk across the road to terminal.
Rooms clean and tidy and no problems with noise.
Booking in was ok, but getting to rooms a bit more difficult. We were on floor seven and the lifts are very small (only hold four people and luggage) Trying to get down was the same problem and had to wait several times to be able to get a lift. Bigger lifts please Premier Inns.
Did not eat at the Premier Inn, but it looked very busy. Had one drink at the bar not to pricey and used the Costa coffee

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank muppet38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quin_Holtzhuizen, Manager at Premier Inn London Gatwick Airport (North Terminal) Hotel, responded to this review, August 7, 2013
Thank you for taking the time to post a review on your stay with us at Premier Inn London Gatwick Airport North Terminal.

I am happy to hear you enjoyed your stay with us and found the rooms to be clean and tidy with no noise. I am also pleased you enjoyed a drink in the bar and Costa Coffee ad found them to be reasonably priced. I am however sorry to hear you had some problems with the lifts.

I hope we can welcome you back to Premier Inn London Gatwick Airport North Terminal again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn London Gatwick Airport (North Terminal) Hotel

Property: Premier Inn London Gatwick Airport (North Terminal) Hotel
Address: Northway | Gatwick Airport North Terminal, Crawley RH6 0PH, England
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Restaurant Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 28 Hotels in Crawley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn London Gatwick Airport (North Terminal) Hotel 3*
Number of rooms: 630
Official Description (provided by the hotel):
This Premier Inn is directly opposite the main entrance to the North Terminal, offering free transit to the South Terminal which takes only 2 mins. This new hotel is located within easy reach of the M25 and M23, providing a Costa coffee store, Thyme restaurant and bar, business lounge and express check-in. This hotel does not have its own car park however, parking is available at a discounted rate (19.50 GBP for 24hrs) for Premier Inn guests at the North Terminal short stay car park. This is payable at reception on production of your parking ticket. NOTE - Multiple hotels are located in the area, please ensure you have selected the correct hotel before completing your booking. ... more   less 
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