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Premier Inn London Gatwick Airport (A23 Airport Way) Hotel
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Reviews (3,787)
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3,085 - 3,090 of 3,787 reviews
Reviewed June 9, 2012

terrible attitude by receptionist guy wants to give you a lecture about booking and changing dates at 1am, then forgets to cancel original booking, leading you to be charged twice and then having to phone an 0871 number charging £1 a minute so £8 to get money back, it such a shame that one person makes the difference as its good value and normally very friendly

  • Stayed: June 2012, traveled solo
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Thank Donna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RJGifford, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this reviewResponded June 11, 2012

Thank you for your review.

I am very disappointed to hear that you were left unimpressed by a staff member’s attitude. Of this is not acceptable and not the behaviour we expect our staff to show, and I would like to offer my sincere apologies on behalf of this team member.

I would also like to apologise for the confusion with your bookings causing you to have to call the hotel again. I hope that we can welcome you back to Premier Inn Gatwick Airport Central again and restore your faith in us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2012

Family room, good size. Comfy beds, clean and tidy. Restaurant food, ok. Staff very friendly. No noise from airport. Bus included in price to transport you over to terminal. Big plus is that your car stays where you park it, you. Do not have to leave your keys for them to move it whilst you are away. Very convenient for over night stay prior to early flights.

  • Stayed: June 2012, traveled with family
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Thank NykolaJane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RJGifford, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this reviewResponded June 11, 2012

Thank you for your review.

I am delighted you enjoyed a comfortable stay with us and found the rooms to be clean, tidy and a good size.
I am also pleased to hear you were impressed with our Park and Fly package, where indeed the bus is included in the price, and keys are not left with us as parking is onsite with our direct park and fly packages.

We look forward to welcoming you back to Premier Inn Gatwick Airport Central again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2012

Our flight was changed from midday to 6am so we booked an overnight stop with parking. Premier lived up to its name with supercomfortable bed and facilities and a wonderful receptionist who went out to find a parking space then directed my husband to the space addressing him by name. (He was waiting outside in the car while I checked us in)
Bus intervals seemed further apart than published but maybe I was just impatient.

  • Stayed: June 2012, traveled with family
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Thank Elizabeth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RJGifford, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this reviewResponded June 11, 2012

Thank you for your review on your stay with us at Premier Inn Gatwick Airport Central.

I am delighted you enjoyed your stay with us, finding the beds to be super comfortable and the facilities and customer service wonderful.

Our shuttle bus runs every 20 minutes, however the airport is extremely busy and sometimes the bus can experience some delays due to the volume of traffic at the airport.

I hope to welcome you back to Premier Inn Gatwick Airport Central again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2012

Does what it says on the tin. Easy walk from Gatwick North even with suitcases.

Room Tip: Solid floors nearer to reception. Chipboard floors (on both corridors and rooms) creak on newer extention but would not stop me recommending. Nearer to terminal than other budget hotels. Bus to South Terminal is a cost option, no problem using the free train shuttle.
  • Stayed: May 2012, traveled as a couple
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1  Thank Kim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RJGifford, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this reviewResponded June 11, 2012

Thank you for your review.

I am pleased you enjoyed your stay with us and found us to be an easy walk from the airport.

We hope to welcome you back to Premier Inn Gatwick Airport Central again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2012

Chose here as near north termanal and wasnt getting back till early hrs.Room very clean and beds comfy.Staff very nice.

  • Stayed: May 2012, traveled with family
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Thank Gavin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RJGifford, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this reviewResponded June 11, 2012

Thank you for your review.

I am happy to hear you enjoyed your stay with us and was pleased with your choice of hotel. Its great to hear you found the rooms to be clean and comfortable and the staff friendly.

We look forward to welcoming you back to Premier Inn Gatwick Airport Central again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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