My friend and I have just had our evening meal at Smith and Western in Crawley (Tilgate park) and to say we are disappointed is an understatement. On arrival the scene setting and the welcome of the restaurant was good, that's where it stopped. We sat down to find sticky menus to browse through, when a waiter approached us with drinks, we hadn't even ordered? It took a little while to order drinks but ALOT longer to order food. I found the menu a little disappointing in choice, and a bit over priced but I did think to myself 'this must ensure good quality' WRONG!
My friend and I ordered the burrito, however my friend being a vegetarian opted for veggie where as I had the chicken... You can guess what happened... Despite reassurance from the waitress I ended up with a cold veggie burrito ( it obviously sat whilst they prepared my chicken one) and my friend ended up with the Luke warm chicken burrito. We highlighted this and requested new food. The waitress was apologetic but nothing was offered as a concession.when the food returned it was hotter but not hot enough. My chicken burrito wasn't very nice, the chicken being hardened and overcooked... So in the end I actually picked out the chicken and ate the rest! It was another long wait before our plates were removed and the offering of desserts. After the delay,errors and poor qaulity of food I was not prepared to spend any more money..
Writing this review anyone would think it was hectic, packed and understaffed, however it was quite the opposite being very quiet with a number of staff roaming around the place.
If you want somewhere fun to go,it's not here
If you want good qaulity food, it's not here
If you want value for money and great customer service, that isn't here either
I won't be returning to ANY smith and western after this initial experience of this chain.
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