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“Pre-Flight Stay”

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Ibis London Gatwick Airport
Ranked #14 of 28 Hotels in Crawley
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2,118 reviews from our community

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    379
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (169)
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English first
Tranent, United Kingdom
Level Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 17, 2013

This is a great hotel, whether you are flying in or out from Gatwick Airport, or just looking for somewhere to saty whilst attending events etc in London.

The service is great, the rooms clean and comfortable, and the food to a reasonable standard.

If you are not traveling by car then you will need to get the transfer mini bus from Stop 9 at both terminals of the airport, but this only takes a few minutes. Cost £3 single or £6 return. Outside of the operational hours of this minibus you can take the 100 bus service from Gatwick, this runs right past the hotel.

Trains run from Gatwick to Central London frequently. Tip avoid the Gatwick Express, unless you are in a real hurry. Take one of the other trains as much cheaper. May take slightly longer, but could get you to where you want to go rather than Victoria aswell.

I use the FCC Service to and from St Pancras when I stayed here. This was at worst every 390 mins and often nore frequent. Trains run through to Brighton in the South and Bedofrd in the North with this service, and you can alight at stations such as London Blackfirars or London Brodge en route.

Room Tip: Non-smoking Room facing away from the Dual Carraige Way
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Albaman1342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this review, September 18, 2013
Dear guest,

We very much appreciate your comments regarding your stay at ibis London Gatwick Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Emmanuelle Jugon

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle of Wight
Level Contributor
90 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed September 17, 2013

A very adequate hotel. Comfortable bed, good sized rooms and a shower room where things worked! However, I have to say that our night at the back end of our holiday provided a room which was on the first floor and not so nice as the first one on the third floor at the beginning of our holiday. This was probably due to the fact that the spare bed was down (we had no need of it) and that reduced the size of the space. Also, the air conditioning did not work, but luckily it was not a boiling hot night. Good insulation - the double glazing keeps out all noise, both road and air traffic.

The eating area is basic and clean. Buffet breakfast very reasonable. Ate here on the first evening and the food was quite OK.

Wi fi is free and we could access well in the rooms.

Staff pleasant and helpful.

Garage parking is very reasonable. Be warned though - the spaces are tight! Also, if you have to park up a level, the turns are tight and you will not hurry up or down!

The directions given to access the hotel are a bit ambiguous. Start counting from the first roundabout! And have a sat nav handy - we had to use ours in the end.

We found the bus service to and from the airport on time. £3 each way for each person - pay driver on board.

For what we paid, this hotel provided a good service.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mazaroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this review, September 18, 2013
Dear guest,

We very much appreciate your comments regarding your stay at ibis London Gatwick Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Emmanuelle Jugon

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milatos, Greece
Level Contributor
57 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed September 15, 2013

Stayed at the ibis for 1 night as we had early flight the next day, we caught the bus to hotel and found it no problem, on arrival the room was clean and bed really comfortable,

We ate in the bar/restaurant for lunch and dinner and reasonably priced and good service, booked the hotel shuttle through reception to airport in morning.


Overall a good experience

Stayed February 2013, traveled as a couple
Helpful?
Thank MicMar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this review, September 16, 2013
Dear guest,

We very much appreciate your comments regarding your stay at ibis London Gatwick Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Emmanuelle Jugon

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thetford, United Kingdom
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 7, 2013 via mobile

Very quiet hotel even though on the main road from Gatwick to Crawley. Had a back room and didn't hear a thing, not even a plane considering how close we were to the airport. Hotel is basic but excellent value for money. Very clean and comfortable. Room has everything you might need. Food is available 24/7 though you can't have the full menu until the restaurant opens at 6pm. There was only one member of staff on duty when we arrived who wore many hats... Receptionist, barmaid and waitress...maybe she prepared the food too but I suppose we'll never know.
For value for money and ease of location we would definitely stay here again.

Stayed September 2013, traveled as a couple
Helpful?
Thank Redroom10_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this review, September 9, 2013
Dear guest,

We very much appreciate your comments regarding your stay at ibis London Gatwick Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Emmanuelle Jugon

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helston, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 5, 2013

The basics for any weary traveller are spot on, check in is quick and polite, the room was clean with a very clean bathroom and the bed was amazingly comfortable. The room was quiet and I couldn't hear any road noise throught the night.Food was of a good value and drinks are reasonable also. Food was good but a limited choice with a few well made specials. Perfect stop off for onward travelling.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jamesmrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this review, September 6, 2013
Dear guest,

We very much appreciate your comments regarding your stay at ibis London Gatwick Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Emmanuelle Jugon

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis London Gatwick Airport

Property: Ibis London Gatwick Airport
Address: London Road | County Oak, Crawley RH10 9GY, England
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#2 Best Value Hotel in Crawley
#9 Romantic Hotel in Crawley
#10 Business Hotel in Crawley
#11 Family Hotel in Crawley
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis London Gatwick Airport 2*
Number of rooms: 141
Official Description (provided by the hotel):
Ibis London Gatwick Airport is ideally located less than 5 min from all terminals (private shuttle from 5 a.m. to 11.30 p.m. on request), M23 (Jct 10), links to M25, A23 and A217, walking distance from the Manor Royal industrial estate (training centre,Oxford Aviation Academy, Virgin Atlantic base), 30 min by train from London (Gatwick Express), and 45 min from St Pancras international station. All rooms offer ensuite with shower, high speed internet, airport parking (long and short term). ... more   less 
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Also Known As:
Ibis London Gatwick Airport Hotel Crawley
Ibis Hotel Crawley
Accor London Gatwick Airport

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