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Ibis London Gatwick Airport
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Reviews (2,279)
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All reviewsgatwick airportone nighttesco expressshuttle servicebus stopan early flightnext morningshower rooman overnight staypurple parkingcomfortable bedexcellent valueshort staywake up callreception stafftea and coffeegood nights sleep
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Reviewed June 22, 2013

Easy access from Gatwick Airport South Terminal Bus Stop 9 for the half hourly shuttle bus to the hotel, £3 each way far cheaper than getting a taxi. Quick efficient reception. Meals looked good and the bar area looked inviting. Room more than adequate for an overnight stay, excellent shower, very quiet dispite despite bearing only 10 -15 mins from aiport

  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Jan295
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this reviewResponded June 24, 2013

Dear guest,

We very much appreciate your comments regarding your stay at ibis London Gatwick Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Emmanuelle Jugon

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2013

The hotel was fine for one night. We arrived at around midnight after a very long day travelling. Unfortunately the bar was not open but we could buy a soft drink. We had a hire car and found limited parking and very small parking spaces. We did not have a huge car but found it difficult to manouveur. If we arrived earlier, no doubt we would have had more choice. Arriving a little later we may not have had a space at all. On previous trips we have used the airport shuttle bus which cost £2-3. Ensure you book the bus and make sure you know where it stops.

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank IanS2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this reviewResponded June 24, 2013

Dear guest,

We very much appreciate your comments regarding your stay at ibis London Gatwick Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Emmanuelle Jugon

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2013

Great value at this airport hotel. We weren't made aware that there's a hotel shuttle to and from the terminals but luckily we heard the driver calling for passengers at the airport bus station. Typical Ibis hotel but exceptionally good service, especially in the restaurant where we witnessed an elderly man being treated with particular kindness and respect. The door swipes bleep too loudly , every time someone entered their room on our floor I was woken up! Otherwise clean, comfy and perfectly fine for a one night airport stay

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank fizzytom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this reviewResponded June 24, 2013

Dear guest,

We very much appreciate your comments regarding your stay at ibis London Gatwick Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Emmanuelle Jugon

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2013

Lovely comfy room,had a great nights sleep,the bed is perfect.great location for the airport with transport to and from at a reasonable price.
We didnt eat at the hotel so cant comment on the food instead we popped to tesco which is a 2min walk down the rd to left of the entrance.there is also a lovely looking pub about a 5 min walk to the right of the entrance so plenty of choice if you dont want to use the hotel services.

  • Stayed: June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank LincolnHoney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this reviewResponded June 18, 2013

Dear guest,

We very much appreciate your comments regarding your stay at ibis London Gatwick Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Emmanuelle Jugon

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2013

Value wise, you cannot beat this hotel, also it is clean tidy and functional

Restaurant staff very polite and friendly

The use of a hotel -only minibus is great, saves a lot of time as does not visit other hotels as the Hoppa does, a great boon at 5am!

  • Stayed: June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank cheryl o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this reviewResponded June 18, 2013

Dear guest,

We very much appreciate your comments regarding your stay at ibis London Gatwick Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Emmanuelle Jugon

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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