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“Great hotel for pre/post holiday stopover”

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Arora Hotel Gatwick / Crawley
Ranked #1 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed January 1, 2014

24 hours reception staff helpful and friendly and there is a transfer bus for airport too at £3.50 per person.
Room great. Only complaint really that not enough tea/coffee provided to have a cup each at night and morning.
Didn't use any facilities other than restaurant which was slightly expensive but food portions good and meals well prepared, presented and most importantly - delicious!

Room Tip: Stayed in 2 rooms at beginning and end of our holiday, both identical, one looked to outside hotel...
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  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Thank Happyislandlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this reviewResponded January 10, 2014

Dear Guest,

Thank you for posting your review regarding your most recent stay. We are delighted to hear that our hospitality, accommodation, and quality of food in our restaurant were to your satisfaction and it is always a pleasure to receive positive feedback.

We hope it won't be too long before we have the pleasure of welcoming you back again.

Kind Regards,
Bruno Delrieux
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,595 - 1,601 of 2,538 reviews

Reviewed December 31, 2013 via mobile

Once again we chose the Arora for our pre holiday hotel with parking. Good value room and parking ans the rooms were up to the usual standard of cleanliness. Sadly the mattress was soft to the point of being uncomfortable. The drinks and breakfast prices are high. We avoided breakfast in the hotel as a result.
A word of warning....dont park in the first left hand row of the underground car park in periods of heavy rain. When we arrived someone had already done that in a bmw and the water was up to the sills.
Would nevertheless be happy to stay here again.

Stayed: December 2013, traveled with friends
1  Thank Skierjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this reviewResponded January 2, 2014

Dear Guest,

Thank you very much for sharing your feedback with us. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

I hope we will have the opportunity to welcome you back in the future and will ensure everything goes to your satisfaction.

Kind Regards,
Bruno Delrieux
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2013

Stayed at the Arora for one night prior to our holiday. Difficult to fault the hotel. Spacious, modern and well furnished bedroom and bathroom. Great location for Gatwick and/or Crawley. Yes there is about a 15 minute journey to Gatwick airport with taxi to south terminal at £12 or hotel bus at £7.00 to be factored into price - but even so it was a great deal. The hotel is also adjacent to the railway station for added convenience. In particular the staff on reception were excellent and every one we met had a very helpful and pleasant manner. Would certainly stay there again.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 121chiffchaff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this reviewResponded December 31, 2013

Dear Guests,

Thank you for posting your review regarding your most recent stay. We are delighted to hear that our hospitality and accommodation were to your satisfaction and it is always a pleasure to receive positive feedback.
We are pleased that you found our Reception team to be helpful and friendly and your comments have been shared with the team.
On a future visit to Crawley, we do hope that we will have the pleasure of welcoming you back again.

Kind Regards,
Bruno Delrieux
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2013

We returned again for our group Christmas lunch as my past experience was excellent.This time also they made me very special and i really enjoyed my lunch with my office group.

The food was first class with plenty of choices.Our waiter raji was excellent as he really helped us to decide which drinks will suit to my group in that occasion. THANK YOU for looking after my office staff,i really would like to come again to show my office staff what a great service is all about..

  • Stayed: December 2013, traveled with friends
    • Value
    • Location
    • Service
Thank Steve j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this reviewResponded December 31, 2013

Dear Guest,

We thank you for posting your positive comments about your experience at the Arora Gatwick Crawley Hotel.
It is always a pleasure for the team here to have their consistent hard work recognised by our valued guests and we will be sure to share this with the team especially with Raj.
We look forward to welcome you back in the near future.

Kind Regards,
Bruno Delrieux
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2013 via mobile

This hotel will never win awards for opulence, but it is a reliable business and pre-holiday hotel with decent enough rooms and bathrooms (although my shower above bath was too low and not great) and efficient staff. Could do with a bit of an update but for brief stays it does the job.

Stayed: September 2013, traveled solo
Thank Jimboblondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this reviewResponded December 31, 2013

Dear Guest,

We thank you for posting your comments relating to your stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.
On a future visit to Crawley, we do hope that we will have the pleasure of welcoming you back again.

Kind Regards,
Bruno Delrieux
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2013

Stayed for one night prior to a flight from Gatwick (19 December)

The Hotel is located at the end of The southbound platform at Crawley. Gatwick is less than ten minutes away by train.

Reception staff were very pleasant and helpful.

Rooms clean, functional and comfortable, with a nice shower in the bathroom.

Did not eat at the Hotel (went to a nice Italian a few minutes wak down the road near the station)
Did have a coffee at the coffe shop which was nice, albeit a little expensive but that was definately negated by the excellent value of the room.

All in all would definately stay again when flying from Gatwick.

Room Tip: Higher floor would probably reduce any train noise.
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  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Gerry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this reviewResponded December 31, 2013

Dear Guest,

It was with great pleasure that we read your review. We are delighted to hear that you found our rooms, location and the facilities to your liking.
We are pleased that you found our Reception team to be helpful and friendly and your comments have been shared with the team.
We look forward to welcome you back in the near future.

Kind Regards,
Bruno Delrieux
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 24, 2013 via mobile

Stayed there recently and it's a very nice hotel with good food. Very modern building and rooms are more than adequate. Very convenient to London Gatwick but internet in hotel could be speeded up! Apart from that - very good. Very reasonable rates.

Stayed: December 2013, traveled solo
Thank SimonJRex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this reviewResponded December 31, 2013

Dear Guest,

We thank you for posting your feedback about your experience at the Arora Gatwick Crawley Hotel.
Indeed our central location is extremely popular with our guests in terms of ease of access via travel links, as well as guests being able to get out and about on foot to explore all what Crawley has to offer.
On a future visit to Crawley, I look forward to welcoming you back again.

Kind Regards,
Bruno Delrieux
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arora Hotel Gatwick / Crawley

Address: Southgate Avenue, Crawley RH10 6LW, England
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#1 Luxury Hotel in Crawley
#5 Romantic Hotel in Crawley
#8 Family Hotel in Crawley
#11 Business Hotel in Crawley
Price Range: $66 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Arora Hotel Gatwick / Crawley 4*
Number of rooms: 432
Official Description (provided by the hotel):
The Arora Hotel in Crawley is a modern hotel that offers a high quality accommodation in the town centre, with Gatwick airport just 10 minutes away. The hotel offers 432 en-suite bedrooms, an AA Rosette awarded Restaurant(The Grill), an English Pub and a 24 hour gym. In the expansive Atrium, WIFI is available free of charge as well as in the hotel rooms. Combine this with ample on-site car parking and superb train links to Brighton and London and you have the perfect base for your business or leisure travel. ... more   less 
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Also Known As:
Arora International Gatwick Crawley

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